Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon will remain the retailer to beat, but fulfillment strategies like buy online, pick up in-store (BOPIS) and curbside are only becoming more important. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

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Fulfillment Drop-Shipping Apparel Shipping 278

Retail Focus

SEPTEMBER 9, 2021

The winners and highly commended entries will be announced at a unique awards ceremony to be held at Proud Embankment on 14th October 2021. The 2021 shortlist can be viewed in our official launch video below or keep scrolling to view a breakdown of our shortlisted entries for the 2021 event. Store Design of the Year.

Supermarket 312

Supermarket Payment Services Outdoor Fulfillment 312

Retail TouchPoints

AUGUST 18, 2021

The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. in Q2 2021, maintaining some of the momentum from the 24.3% Walmart Posts Solid Ecommerce Growth. Walmart’s total revenue hit $141 billion , up 2.4% compared to Q. YoY led by brick-and-mortar.

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Grocer Advertising Fulfillment Shopping 290

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

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Customer Experience Checkout Consumer Marketing 323

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 246

Payment Services Shopping Planning Fulfillment 246

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” JCPenney also is launching a cross-country “Shopping is Back!” JCPenney is transforming itself with innovation and imagination and is ready to get back to connecting with our customers through shopping.”.

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Shopping Department Stores Fulfillment Returns 312

Retail TouchPoints

AUGUST 9, 2023

Kids these days are just as happy to meet up on Roblox and Fortnite as they are going to their local shopping center. If you look at a mall from the thousand-foot view, it looks a whole lot like an Amazon fulfillment center ,” said Kyle Spencer, Co-founder of retail consultancy NextRivet in an interview with Retail TouchPoints.

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Fulfillment Shopping Shipping Consumer 246

Retail TouchPoints

DECEMBER 23, 2020

Great American Outdoors Group, parent company of Bass Pro Shops , Cabela’s and White River Marine Group , will acquire Sportsman’s Warehouse for $785 million in cash, according to The Street. The transaction is expected to close in the second half of 2021.

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Outdoor Shopping Fulfillment Store Operations 264

Retail TouchPoints

JUNE 10, 2024

stores by 2026, testing of a Gen AI-powered digital shopping assistant and the integration of drone delivery into its app. Since that time, Walmart has added more Gen AI-powered online shopping features, including product reviews, product summarizations and product comparisons. in a state m ent.

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Shopping Fulfillment Accounting Planning 299

Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. Shoppers can access their items using a one-time barcode within an automated email notification sent after an associate fulfills their order. Lowe’s will install pickup lockers at all its U.S. “With more than 60%. Philadelphia and in New York, New Jersey and Connecticut. .

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Supply Chain Management Fulfillment Management Shopping 264

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

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Returns Shipping Fulfillment Management 264

Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Keep Your Eye on These… Personal Shopping Scales Up.

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Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

AUGUST 13, 2021

Sharon Gee: People aren’t going to forget their new digital training; they’re not going to forget how to shop online for groceries. Gee: Omnichannel for me means a merchant can sell anywhere their shoppers are and fulfill anywhere they place that order. COVID accelerated everything that was going to happen.

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Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

OCTOBER 31, 2022

billion in Q1 2021 to $4.3 During Q2 2022, Dollar General opened 227 new stores, remodeled 533 locations and relocated 30 shops as part of its expansion plan. ” Ross Stores reported a disappointing performance at the beginning of the year, with the company’s sales declining from $4.5 billion to $4.6

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Location Fulfillment Planning Marketing 278

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Stores and fulfillment centers are well staffed and our price position remains strong. Customers should expect to find the items they want [at] great values.”. Target saw 12.7%

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Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Shopping Fulfillment Location Planning 317

Inside Retail

DECEMBER 20, 2021

People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days. But people were starting to shop for Christmas around that time. In 2021, the festive period has continued to change. Consumers will continue shopping earlier. E-commerce was on a steady rise.

Shopping 246

Shopping Fulfillment Consumer Customer Experience 246

Retail TouchPoints

MAY 12, 2021

After all, in the midst of a pandemic, with most everyone spending a lot more time at home and almost no time out on the town, bling was not at the top of many shopping lists. The only option if it wanted to remain in business was to become a pure ecommerce shop. And maybe that’s to be expected. Why Multichannel for Jewelry Retailers?

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Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

OCTOBER 6, 2021

Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. population.”.

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Fulfillment Supermarket Returns Marketing 313

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. In 2011, less than 1% of grocery shopping was done online. COVID obviously changed that, almost overnight.

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Fulfillment Shopping Returns Customer Experience 298

Retail TouchPoints

MAY 7, 2025

For years, ultra-cheap, ultra-fast fashion has rewired where and how Americans shop. Conduct in-person audits of factories, farms and fulfillment centers. After May 2, ultra-fast fashion will be slightly more expensive. The human cost, however, remains astronomical. Now that model is starting to fray. Consumers too have a role to play.

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Fast Fashion Fashion Accounting Consumer 250

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions.

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Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. There will be demand.

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Apparel Returns Department Stores Fulfillment 293

Inside Retail

JUNE 10, 2021

Amazon’s annual shopping event, Prime Day, is fast approaching. But it’s hard to say what that means for Prime Day this year, since the 2020 event was held in October due to Covid and likely benefited from pre-Christmas shopping. Juggling multiple shopping events is the norm now. Global awareness is growing.

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Apparel Shopping Marketing Fulfillment 233

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Additionally, consumers can shop on Sephora’s website for same-day delivery powered by DoorDash Drive, the company’s white label fulfillment platform. As part of the new partnership, DoorDash has launched a Beauty tile on its home page. Items from U.S.

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Fulfillment Wholesale Accounting Consumer 289

Retail TouchPoints

SEPTEMBER 14, 2021

has partnered with Instacart to launch Kroger Delivery Now, a virtual convenience store fulfilled by Kroger that delivers fresh groceries and household essentials in as little as 30 minutes. “Our new service provides customers with one more way to shop with us and addresses the importance of convenience and immediacy.

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Fulfillment Grocer Checkout Finance 263

Retail TouchPoints

APRIL 19, 2021

To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Over one-third (37%) are assessing and implementing new technology solutions to increase supply chain efficiency, whilst 33% are splitting inventory to base fulfilment in existing UK and European facilities.

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Fulfillment Supply Chain Management Management Promotions 165

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. stores in April 2022 , The Body Shop has stations in 50% of its U.S. footprint. “We

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Shopping Consumer Planning Marketing 275

Inside Retail

APRIL 22, 2021

Looking ahead to the future of online shopping, three key trends in particular are likely to have lasting implications. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Fulfilment of the future. Direct-to-consumer selling.

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales.

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Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. One of the first additions was a geolocation software development kit (SDK) from Radar , to answer the question of whether athletes were actually opening the app while shopping in the store.

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Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

OCTOBER 30, 2020

The retailer has partnered with Drive, the DoorDash white-label fulfillment platform. Customers can call their local Sam’s Club Pharmacies and speak to a pharmacist to schedule delivery, with “Dashers” fulfilling and delivering eligible orders. Sam’s Club members can receive free delivery on their first two pharmacy orders until Jan.

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Fulfillment Promotions Shopping ATS 259

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retailers had wanted to do this before as a way to save on labor costs.”.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Brands with fixed logistics networks that must ship into specific ports in order to access dedicated warehouses and fulfillment centers won’t be able to take advantage of this strategy.

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Fulfillment Shipping Consumer Management 305

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 298

Fulfillment Drop-Shipping Supply Chain Management Grocer 298

Retail TouchPoints

JULY 15, 2022

The pandemic threatened the livelihood of brick-and-mortar retailers, especially those with a strong presence in shopping malls. Together, these services helped Build-A-Bear truly bolster its omnichannel business, create a better customer experience, improve fulfillment efficiencies and even reduce transit costs.

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Fulfillment Shipping Inventory Management Location 306