Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”

Drop-Shipping 309

Drop-Shipping Consumer Customer Retention Shipping 309

Hyken

APRIL 26, 2021

9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. One of the main points is that customer service is becoming the face of a brand.

Customer Experience 119

Customer Experience Customer Retention Marketing Consumer 119

Hyken

JULY 26, 2021

What is Customer Retention? (+ 8 Customer Retention Strategies) by Madeleine Wilson. Business 2 Community) While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization.

Customer Retention 91

Customer Retention Customer Experience Consumer ATS 91

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Take Steps Now to Prevent Back-to-School False Declines.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Hyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones. Follow on Twitter: @Hyken.

Customer Retention 86

Customer Retention Returns Customer Experience Marketing 86

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing. Why is this important?

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. 2021 set online sales records.

Marketing 246

Marketing Customer Retention Location Consumer 246

Hyken

MAY 17, 2021

If you currently don’t have a customer success program, this article will give some insights to help get you started. 4 Ways for Marketers to Maximize Customer Retention by Jenn Horner. Customer Retention is more important than ever. Before you can have loyal customers, you have repeat customers.

Customer Retention 73

Customer Retention Customer Experience Marketing Consumer 73

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Hyken

JUNE 14, 2021

That’s how you create the kind of loyalty that gets customers to come back again and again. Ways Proactive Customer Service Can Lead to Customer Retention and Growth by Ashwini Dave. This article shares some of the benefits of practicing proactive customer service. As the title implies, forget brand loyalty.

Customer Retention 85

Customer Retention Customer Experience Management Consumer 85

Inside Retail

MAY 25, 2021

per cent fall in revenues to the same period in 2021 when panic buying by consumers fuelled sales. Coles management and investors expected this decline, but it was cushioned by successful customer retention from 2020 trading and operational initiatives, including the refresh of the chain’s “Down Down” campaign.

Supermarket 182

Supermarket Customer Retention Marketing Promotions 182

Retail TouchPoints

FEBRUARY 2, 2021

Beyond planned promotional outreach, retailers can also utilize WhatsApp to upsell products based on customers’ shopping preferences, providing an outlet for even the most granular customer retention strategies.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

SEPTEMBER 30, 2022

This is in contrast to growth in the high teens during Q2 2021. Buybuy BABY , which has been a bright spot for the retailer in the past, also posted a comparable sales decrease in the high teens. However, Interim CEO Sue Gove said she is “confident that our current liquidity will enable the necessary changes we are implementing.”

Customer Retention 162

Customer Retention Planning Promotions Returns 162

Retail TouchPoints

FEBRUARY 8, 2023

in Q1 of 2021. Email marketing also opens your business up to increase revenue using your existing customers. Customer-retention strategies — cross-sells, downsells and upsells — are most effective in email marketing. There’s a paradigm shift in consumer behavior based on survival as opposed to luxury.

Advertising 246

Advertising Customer Retention Marketing Consumer 246

Hyken

SEPTEMBER 27, 2021

(Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. Yet, changes in the business landscape have Gartner reporting CMOs will move their focus to customer retention over acquisition this year. Go to The Customer Focus to learn more about our customer service training programs.

Customer Experience 17

Customer Experience Customer Retention Location Promotions 17

Cisco Retail

NOVEMBER 10, 2021

Figure 1 – Digital Maturity Measure of Midsize/Small Service Providers Versus Large Service Providers n = 401 Source: IDC’s SP Digital Readiness Survey, 2021. Accommodating Customer Needs and Market Priorities. n = 201 midsize and small service providers Source: IDC’s SP Digital Readiness Survey, 2021.

Customer Experience 145

Customer Experience Customer Retention Marketing Accounting 145

Hyken

NOVEMBER 29, 2021

In short, chatbots allow you to keep your brand messaging consistent, allows you to scale your support without having to hire more employees, and as already mentioned, get customers the answers they need quickly. Best New Customer Experience and Design Books – 2021 List by Ricardo Saltz Gulko. Follow on Twitter: @Hyken.

Customer Experience 77

Customer Experience Shipping Planning Returns 77

365 Retail

AUGUST 2, 2021

Supporting this expansion will be the recruitment of new talent, with a raft of new full-time positions being recruited this year across various disciplines, from sales and marketing to customer success, operations and design.

Customer Retention 112

Customer Retention Marketing Planning Consumer 112

Cisco Retail

MAY 28, 2021

In 2021, IDC conducted an updated study that produced a solid basis of comparison with 2018 results and provided the ability to identify where SPs have made progress and where challenges still exist, both at an overall level and within specific domains. 2021: The Evolution of SP Digital Maturity. Customer experience is #3.

Customer Retention 112

Customer Retention Customer Experience Marketing Consumer 112

Inside Retail

FEBRUARY 6, 2022

ShipStation’s own research bears this out – according to the firm’s Global Pulse 2021 report, 88 per cent of consumers say the shipping experience determines whether or not they will shop again with a brand in the future, while 70 per cent say a poor delivery experience negatively impacts their impression of the retailer rather than the carrier.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

I Vend

MARCH 14, 2022

billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so.

Customer Retention 98

Customer Retention Department Stores Discount Store Target Market 98

Rangeme

NOVEMBER 26, 2021

September 14, 2021. September 14, 2021. According to Bain & Company, a 5% increase in customer retention correlates with an increase in profit of at least 25%. 42 Interesting Stats about Customer Loyalty You May Not Know. September 14, 2021. September 14, 2021. August 5, 2021. ,

Consumer 105

Consumer Customer Retention Shopping Marketing 105

I Vend

MARCH 14, 2023

During the 2022 holiday season, 74% of shoppers visited a shopping centre, up from 70% ** in 2021, which translated to 39% of spend being in brick and mortar stores, up from 34% in 2021. The use of mPOS to deliver all the above functions elevates the customer experience, and brings back the human touch in shopping.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Hyken

SEPTEMBER 10, 2023

” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. On the other hand, McDonald’s had its loyalty program in 12 countries, but it really went all in with Loyalty only in 2021 with the launch in the US.

Customer Retention 73

Customer Retention Customer Experience Shipping Returns 73

Independent Retailer

NOVEMBER 11, 2021

Ultimately, stellar customer experience can reduce the customer churn rate. Data shows that just a five percent increase in customer retention can increase profits by 25 percent to 95 percent. If they are happy, they have no reason to leave — which directly improves your bottom line.

Customer Experience 81

Customer Experience Customer Retention Promotions Consumer 81

Inside Retail

MAY 16, 2022

billion in 2021, but that still lags other major world economies in terms of online spending. Despite the challenges, an opportunity exists for traditional retailers to win new customers and increase their share of wallet through digital channels. Figures from Australia Post show that Australians spent a record $62.3

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Rangeme

JULY 29, 2022

Most merchants know faster fulfillment will lead to a better customer experience, but there are actually benefits to nearly every aspect of your business when you prioritize a better delivery experience for your customers. Better Customer Retention. More Sales. According to consumers, promising fast shipping sells.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Hyken

JANUARY 10, 2022

How to Start a Customer Loyalty Program for Your Small Business by Brandi Marcene. Atlanta Small Business Network) Regardless of the industry, you’ll come across various issues concerning customer retention. Top Sales & Marketing Book 2021 by Top Sales Awards.

Customer Retention 68

Customer Retention Customer Experience Supermarket Marketing 68

365 Retail

JANUARY 31, 2022

Leading insights-led customer engagement platform, MoEngage , has announced a four-fold increase in European revenues year-on-year, as it looks to accelerate its next growth phase, consolidating its position as a martech leader while opening up new European markets in 2022.

Customer Retention 52

Customer Retention Finance Marketing Consumer 52

365 Retail

MARCH 15, 2022

With retail analyst Gartner estimating that smartphone sales grew 11% globally in 2021 , mCommerce sales are anticipated to reach in excess of £92.17billion next year. Meanwhile, Accenture expects social commerce to grow three times as fast as traditional commerce by 2025 , representing a $1.2billion opportunity to retailers.

Consumer 52

Consumer Customer Retention Social Commerce Shopping 52

Independent Retailer

APRIL 15, 2021

“You can make a customer for life by engaging with them on the return, introducing alternative products to them, and building a more meaningful relationship with them. That engagement can turn a nightmare into a legitimate customer retention strategy,” Howard Meitiner, Managing Director at Carl Marks Advisors , said.

Shipping 77

Shipping Returns Customer Retention Consumer 77

Wiser

DECEMBER 5, 2023

The success of loss leader pricing largely hinges on a business’s capacity to balance the initial reduction in profits with long-term customer retention and increased sales volume. This post was originally published in November 2021 and has since been updated and refreshed for readability and accuracy.

Store Layout 78

Store Layout Customer Retention Consumer Marketing 78

365 Retail

NOVEMBER 14, 2022

As the supply chain issues and labour shortages that defined the 2021 festive period are more or less resolved, the opportunity for a strong peak period presents itself. In fact, in 2021, the UK alone accounted for over ten per cent of global Black Friday searches online. Plan, plan and plan some more!

Merchant Services 59

Merchant Services Payment Services Inventory Management Fulfillment 59

Retail Bound

DECEMBER 13, 2021

Ecommerce sales increased significantly into 2021 as more people shifted from physical stores to online shopping. The key eCommerce metrics you can use include the fulfillment cost per order, return processing, customer retention rate, supply chain agility, etc. Bottom Line.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Rangeme

OCTOBER 14, 2021

In the past few years, the subscription box market reached new heights in 2021, projecting more than $15 billion in sales. You will need to make sure that you have a good customer retention strategy in place to attract the consumers who received your products in a subscription box to become returning customers.

Drop-Shipping 52

Drop-Shipping Merchant Services Beauty and Health Shipping 52

V Count

SEPTEMBER 15, 2022

Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible. Each customer’s shopping journey is unique and each store operates differently. Most of these POS systems are easy to set up and use.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98