Retail TouchPoints

SEPTEMBER 16, 2021

Research from Meredith indicates that consumers are craving cooking inspiration, with the publisher predicting that views of “Meal Plans”-related articles and plans will be up 30% across its sites in 2021 versus last year. We are focused on meeting customers where they are discovering inspirational content and enhance the customer experience.

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Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. Website traffic: More than 4.5

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Payment Services Promotions Shipping Planning 150

Hyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Take a close look at number four, which is about optimizing for lifetime value, not just the cost of acquisition for a new customer.

Merchant Services 108

Merchant Services Customer Experience Social Commerce Fashion 108

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 144

Consumer Payment Services Fulfillment Advertising 144

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. At the same time, they’ve had to navigate consumers’ increased desire to buy from brands that align with their social and environmental beliefs. Back in January 2021, it meant speculative trading card investments.

Consumer 333

Consumer Customer Experience Marketing Fulfillment 333

Retail TouchPoints

JUNE 22, 2022

Shopify has launched a number of new integrations aimed at helping retailers meet shoppers wherever they are — across social media, stores and in-person events. billion Tweets mentioning business globally in 2021 alone. The integration can help retailers access Twitter’s untapped demand — there were 6.5

Merchant Services 281

Merchant Services Payment Services Social Commerce Shopping 281

Retail TouchPoints

OCTOBER 24, 2022

The fund was created to help bring new technology to the market in order to help people think and shop differently. Investments will focus on areas including the customer experience, circular inventory and services, and social commerce. eBay Boosts Six Circular-Focused Small Businesses.

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Fashion Social Commerce Promotions Customer Experience 263

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience.

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Returns Shopping Promotions Social Commerce 281

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

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Home Furnishings Merchant Services Supermarket Social Commerce 193

Retail TouchPoints

JANUARY 19, 2023

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming Chinese livestreaming market. The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size.

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Social Commerce Consumer Marketing Shopping 289

Retail TouchPoints

SEPTEMBER 29, 2022

is making significant investments in the space with the launch of an AR Lab in 2021 to help brands develop AR experiences and the acquisition of AR commerce company Vertebrae earlier this year, among other moves. Those three competitors in particular are also leading the charge in social commerce.

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Social Commerce Consumer Shopping Returns 254

Retail TouchPoints

FEBRUARY 15, 2024

That said, AI is proving incredibly useful when it comes to answering quick questions and relieving the burden of customer service professionals, allowing these employees to focus on more complex customer needs. These complex interactions are your proving ground for a more connected customer experience.

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Consumer Customer Experience Shopping Marketing 246

Retail TouchPoints

DECEMBER 22, 2021

Much to their surprise they actually like it — and so do their customers. Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “ Beyond meeting customer demand, luxury’s entrance into ecommerce also is helping brands meet more customers.

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Social Commerce Consumer Shopping Marketing 261

Retail TouchPoints

APRIL 4, 2022

As an actress you’re expected to be in your 20s forever, but [women in general] are not marketed to after 40 ,” Shields added. There’s marketing to people in their 20s and then [it skips to] Depends, but there’s a whole section in-between. It took us 2.5 We don’t use a secondary box, and we can document the [impact on] sustainability.

Social Commerce 261

Social Commerce Consumer Marketing ATS 261

Inside Retail

MAY 7, 2023

E-commerce sales in Asia are expected to nearly double between 2021 and 2025,” Simone Morandi, growth markets commerce lead at Accenture Song, the company’s digital agency, told Inside Retail. Eighty-three per cent of them already shop online today, and customer experience matters a lot to them.

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Social Commerce Consumer Fulfillment Advertising 130

Retail TouchPoints

MARCH 1, 2021

The amount and quality of content associated with products is so vital to Sam’s Club that the retailer plans to step up its use of product scorecards in 2021. “We Producing videos with buyers talking about what they’re passionate about, and why they buy what they buy, gives us an opportunity to leverage social commerce ,” said Mancilla.

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Consumer Social Commerce Promotions Planning 289

Small Biz Trends

JULY 8, 2021

What do the latest retail statistics tell us about retailing in 2021? We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. The retail market size is continuously growing. trillion in the first quarter of 2021. trillion in 2021.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

OCTOBER 6, 2022

this holiday season compared to 2021, and McNamara cited consumer demand for more deals and promotions as a likely reason. Retailers that invest in the fulfillment experience can set a foundation for growth: Since launching Radar for order ahead and pickup and location-aware experiences, American Eagle saw a 35% lift in digital revenue.

Merchant Services 268

Merchant Services Payment Services Promotions Location 268

Retail TouchPoints

FEBRUARY 19, 2021

Each of the winners received marketing and mentoring support along with a place in the retailer’s merchandise mix. The Big Find with QVC and HSN: Two-thirds of the 90+ emerging brands that Qurate Retail Group ’s QVC US and HSN plan to introduce in 2021 are either women-owned or minority-owned. Making It…with Lowe’s winner.

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Apparel Location Accessories Planning 282

Retail TouchPoints

FEBRUARY 18, 2022

Merchants can view the performance of their videos in the merchant dashboard, which will be updated over time to include other metrics such as customer likes and watch time. Wish Clips already is available to Android users in nine markets — Australia, Brazil, Canada, France, Germany, Great Britain, Italy, Japan and the U.S. —

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Fast Fashion Fashion Marketing Shopping 263

Retail TouchPoints

MARCH 2, 2022

The new structure is designed to strengthen differentiation between QVC and HSN by giving each brand’s team direct control over its own merchandising, planning and programming, brand marketing, broadcast and ecommerce operations. In fiscal 2021, QVC U.S. billion in revenue, and HSN made up the other one-quarter.

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Fulfillment Marketing Shopping Customer Experience 178

Retail TouchPoints

SEPTEMBER 2, 2022

Gen Z had $360 billion in disposable income in 2021 and this demographic’s spending power is always growing. 12, 2022, for the Retail Influencer CEO Forum Featuring The Z Suite.

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ATS Consumer Marketing Fashion 242

Retail TouchPoints

JUNE 14, 2022

announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. Despite this still-cloudy environment, one thing is crystal clear: good customer service in the metaverse will be just as vital, if not more so, as in the physical world. When Facebook, Inc.,

Merchant Services 253

Merchant Services Social Commerce Customer Experience Fashion 253

Retail TouchPoints

OCTOBER 7, 2022

In 2016, it became the first national British newspaper to move fully online , and now it is among the first publishing outlets to employ a new technology that turns its articles into commerce vehicles. Social Commerce Meets Affiliate Marketing. This doesn’t necessarily mean the end of affiliate marketing.

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Merchant Services Checkout ATS Fulfillment 269

Inside Retail

FEBRUARY 27, 2023

However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8 per cent due to lockdown-driven spending in 2021. All this shows e-commerce has become critical to any retailer’s sales strategy and there are significant benefits for brands.

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Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

JANUARY 4, 2023

Youthforia Founder Fiona Co Chan is featured regularly in the brand’s social content. Now in this direct-to-community era they’re really looking to their customers for feedback. They’re using authenticity to fuel their product and marketing strategies, and growing from the bottom up using that intelligence.

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Marketing Consumer Accounting Social Commerce 287

Retail TouchPoints

SEPTEMBER 22, 2022

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%.

Fashion 243

Fashion Consumer Shopping Marketing 243

Retail TouchPoints

JULY 20, 2022

The highest-ranking company implemented 85% of designated best practices, a significant increase from the highest score ( 72% ) in 2021. Despite store closures, omnichannel businesses were able to acquire new customers through digital advertising, marketplaces and branded ecommerce experiences.

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Consumer Customer Experience Inventory Management Shopping 271

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

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Social Commerce Shopping Fashion Checkout 304

Retail TouchPoints

DECEMBER 6, 2022

Today we have as many people working in the lab as we have people working in marketing. First, our test-and-learn spirit , because when you’re a scientist, you’re always trying new things and innovating; and second, our relentless commitment to always bring the best to the market and our consumers. a tube is sold every 3.5

Consumer 286

Consumer Marketing Shopping Social Commerce 286

Retail TouchPoints

DECEMBER 19, 2022

However, the brand adapted to the changes in brick-and-mortar retail, in part by turning its stores into microfulfillment centers and also by bringing its signature bear-making experience online in November 2021.

Accessories 189

Accessories Location Marketing Social Commerce 189

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.

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Merchant Services Payment Services Consumer Beauty and Health 318

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Digital commerce will increase as a percentage of sales in key markets for luxury brands and retailers,” said Willersdorf.

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Retail TouchPoints

OCTOBER 21, 2022

McKinsey calls this embedded finance — when a financial product or solution is placed in a non-financial setting, for example on a social media platform or in a store (private label credit cards are one old-school example). alone in 2021 and has the potential to double in the next three to five years. Denise Leonhard, VP and GM, Venmo.

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Merchant Services Payment Services Checkout Finance 327

Retail TouchPoints

NOVEMBER 16, 2020

Some of this luxury market growth could be attributed to coronavirus travel restrictions, which have prevented wealthy Chinese consumers from buying items in person at high-end shops in New York City, Paris, Rome, etc. That dimension of brand positioning is worth considering in the Chinese market.”. There’s a lot that U.S.

Fulfillment 212

Fulfillment Consumer Marketing Shopping 212

Retail TouchPoints

MARCH 5, 2021

But as retail brands race to deploy truly personalized marketing, the biggest challenge they face is personalizing conversations not just in one channel, but across all the channels customers use. Will 2021 be the year brands achieve omnichannel, personalized, automated two-way conversations?

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Customer Experience Social Commerce Consumer Marketing 296

Retail TouchPoints

NOVEMBER 12, 2021

This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

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Merchant Services Shipping Fulfillment Social Commerce 251