Cisco Retail

MAY 10, 2022

Automate NetOps to streamline business and IT processes and improve customer experiences while unlocking savings and increasing revenue. From home deliveries to streaming and video services, the past couple of years have taught us that customers crave tailored and personalized experiences—anytime, anywhere.

Customer Experience 145

Customer Experience Management Consumer ATS 145

Cisco Retail

DECEMBER 13, 2021

But, unfortunately, this hasn’t always led to the best customer experience. Customers want to enjoy the value of our solutions without the complexities. So we need to make things easy for them by providing a simple digital end-to-end experience that eases their path to value and is tied to their business outcomes.

Customer Experience 105

Customer Experience Management Marketing ATS 105

Retail TouchPoints

FEBRUARY 17, 2023

Specialty food retailer The Fresh Market is expanding its partnership with video commerce platform Firework to launch what it is calling a “shoppable video live commerce (SVLC) retail media network (RMN).” The Fresh Market will leverage the Firework platform to enable a video-driven RMN experience.

Marketing 162

Marketing Advertising Customer Experience ATS 162

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. In this post, we shall compare five customer expectations in 2021 to their reality.

Customer Experience 83

Customer Experience Employee Engagement Advertising Consumer 83

Retail TouchPoints

DECEMBER 15, 2023

for multi-city deployments of autonomous delivery vehicles in September 2021. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark. and Louisiana since late 2020. The retailer also teamed up with Ford Motor Co.

Marketing 263

Marketing Fulfillment Location Shopping 263

Retail TouchPoints

JANUARY 27, 2021

And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market. growth rate in 2021 after most economies come out of full lockdown and continue to contain the virus, and start distributing vaccines. According to IMF , the global economy contracted by 4.9%

Consumer 279

Consumer Customer Experience Shopping Marketing 279

Retail TouchPoints

MARCH 15, 2022

AMP for email has continued to improve functionality, providing email marketers with a slew of personalization and interactivity capabilities — adding loads of features to the inbox. AMP for email allows marketers to send surveys and collect data, too. Salesforce also addressed support for building and sending AMP emails in 2021.

Marketing 287

Marketing Dead-Stock Payment Services Advertising 287

Retail TouchPoints

DECEMBER 28, 2023

Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores. Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail.

Customer Experience 277

Customer Experience Promotions Store Operations Marketing 277

Retail TouchPoints

JUNE 6, 2024

Companies outside of retail that are first-to-market with their own commerce media networks will be able to learn from retail’s rights and wrongs to scale fast and capture sizable shares of coveted advertising dollars. Media networks are a proven revenue model that retailers have dominated over the last decade.

Advertising 270

Advertising Customer Experience Consumer Marketing 270

Retail TouchPoints

OCTOBER 8, 2021

But between its marketing strategy (or lack thereof) and uber-exclusive partnerships, Supreme has nevertheless evolved into a highly coveted, and profitable, brand. The two companies collaborated on a Fall 2021 collection that launched online and in stores in two key markets: the U.S. (on Wells: It absolutely did.

Marketing 223

Marketing Consumer Fashion Social Commerce 223

Inside Retail

DECEMBER 20, 2021

The interesting thing is we started to see a few retailers starting Black Friday and Cyber Monday a few days earlier and starting to pull some of that early customer engagement into their pipeline,” observed Ioakim. In 2021, the festive period has continued to change. The post 2019 vs 2020 vs 2021: How has Covid impacted Christmas?

Shopping 246

Shopping Fulfillment Consumer Customer Experience 246

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. The shopping behemoth accounts for over half the ecommerce market on its own. Additionally, Amazon has acquired Whole Foods Market for $13.4 The lingering impact of COVID-19. billion back in 2018.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The two will discuss meeting today’s shopper where they’re at, potential business disruptions in the near term and how 2021 is likely to unfold at stores across the nation.

Consumer 247

Consumer Retail Trends Returns Customer Experience 247

Hyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

Customer Experience 54

Customer Experience Management Marketing Planning 54

Retail TouchPoints

SEPTEMBER 19, 2022

2021 set online sales records. Despite rising costs, 2022 is outperforming monthly year-to-year comparisons with 2021. As retailers continue to struggle to fill positions, the best way to deal with massive labor shortages is to keep existing employees more connected and happier, making them more effective at serving the customers.

Marketing 246

Marketing Customer Retention Location Consumer 246

Hyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. 9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. My comment: You know I love stats and facts about anything related to customer service and CX. Think about that!

Customer Experience 113

Customer Experience Customer Retention Marketing Consumer 113

Inside Retail

SEPTEMBER 19, 2023

Leading market research firm Euromonitor International has just unveiled its 2023 rankings for the Top 10 fastest growing and biggest retailers in Asia Pacific, with Indonesia’s GoTo stealing the spotlight. He went on to say that adoption and implementation would vary across retailers, markets and product categories.

Retail Marketing 130

Retail Marketing Marketing Apparel Fulfillment 130

Mass Relators

SEPTEMBER 6, 2022

Despite the macroeconomic challenges, a majority of retailers (61%) pointed to a positive impact on business sales and profits in 2021 from local and national economies. The post FMI: Food Industry Investing in Customer Experience appeared first on MMR: Mass Market Retailers.

Customer Experience 52

Customer Experience Checkout Fulfillment Shopping 52

Retail TouchPoints

MARCH 21, 2024

The most visible and extreme example of this was the explosion in online spending during the first year of the COVID-19 pandemic, which saw 66% of households increase their online spending and a massive $183 billion boost in online sales between March 2020 to February 2021.

Planning 246

Planning Customer Experience Management Promotions 246

Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. Website traffic: More than 4.5

Payment Services 152

Payment Services Promotions Shipping Planning 152

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Training should cover the importance of diverse datasets in preventing AI bias, particularly in product recommendations and marketing strategies.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

NOVEMBER 18, 2020

Taking advantage of the surge in online grocery generated by COVID-19, Farmstead plans to bring its dark store fulfillment model to a third market: Raleigh-Durham, N.C. was its first new market in this region, and Farmstead plans to launch in Raleigh-Durham, N.C. in early 2021. in early 2021. Charlotte, N.C.

Planning 253

Planning Marketing Fulfillment Customer Experience 253

365 Retail

MAY 19, 2021

Apple has been known to use nostalgic marketing by directly paralleling their products from the past with their brand new ones. This has led to the boom in the “recommerce” market (the activity of relisting used goods) with 2/3rds of Brits now selling their used items online. Advertising is quick to exploit this phenomenon.

Customer Experience 103

Customer Experience Shopping Consumer Point of Sale 103

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Apparel 279

Apparel Promotions Customer Experience Marketing 279

Independent Retailer

JULY 29, 2021

To’ak Chocolate moved from delivering simple emails with messages saying they had an announcement to keeping in touch regularly with customers and sharing smaller, but interesting topics of content on a regular basis. The post Perfecting Customer Experience for Post-Pandemic Retail appeared first on Independent Retailer.

Customer Experience 92

Customer Experience Shipping Consumer Shopping 92

Hyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. Here are three customer service trends brands should prepare for in 2021. Here are my top five picks from last week.

Customer Experience 103

Customer Experience Planning Marketing 103

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. This means that the majority of customers think that businesses do not listen to their needs and opinions.

Customer Experience 55

Customer Experience Customer Retention Promotions Consumer 55

Retail TouchPoints

DECEMBER 21, 2020

To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. In fact, AR’s potential for the retail environment is one reason why the AR market is projected to grow to $100.2 billion by 2024 — more than ten times what it is today.

Visual Merchandising 312

Visual Merchandising Customer Experience Location Management 312

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ”

Finance 288

Finance Customer Experience Consumer Marketing 288

Inside Retail

JULY 2, 2023

The funding will help support Pet Circle’s growth as it continues to invest in expansion to potentially secure a larger share of the pet supplies market – worth $12 billion annually. The $75 million investment will also allow the firm to maintain its unicorn value, which it acquired in its Series C round in December 2021.

Customer Experience 241

Customer Experience Consumer Marketing 241

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit.

Customer Experience 257

Customer Experience Store Operations Planning Marketing 257

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions.

Fulfillment 294

Fulfillment Markdowns Store Operations Customer Experience 294

Hyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. What Kind of CX Do Customers Really Want? No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. Read this article and learn more about what customers expect.

Customer Experience 121

Customer Experience Marketing Shopping ATS 121

Retail TouchPoints

MARCH 2, 2022

Following a successful 2021 pilot that offered brands sponsored on-site ads, Nordstrom Media Network (NMN) has expanded to include off-site channels including paid social and display ads, YouTube video, search and shopping ads and affiliate campaigns.

Advertising 246

Advertising Customer Experience Marketing Consumer 246

Retail TouchPoints

APRIL 23, 2024

This first-mover status was likely enabled by Hudson Bay Company’s decision to split the Saks Fifth Avenue brick-and-mortar and ecommerce offerings into two separate companies back in 2021. To learn more about retail media, check out our full guide here.

Advertising 261

Advertising Customer Experience Management Consumer 261

Cisco Retail

MAY 5, 2021

Meet our new Head of Global Partner Marketing at Marketing Velocity Digital . As a Marketing organization, we strive to support, enable, and lead our partners to growth. Luxy Thuraisingam Senior Director of Global Partner Marketing. Empowering our partners to become future ready is fundamental to their success.

Marketing 111

Marketing ATS Customer Experience 111

Hyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., This company is on my radar.

Customer Experience 92

Customer Experience Marketing Management Planning 92