Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

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Retail Minded

MARCH 20, 2025

Theft and Organized Retail Crime Retail theft continues to be a significant issue with significant shrinkage in inventory. The loss, due to the shrinkage, reached $142 billion in 2023, a 25% increase from the previous year. The facility had been destroyed by a 2021 tornado that killed six employees.

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Merchant Services Payment Services Management Shrinkage 94

Retail TouchPoints

AUGUST 4, 2023

Consumers are also becoming more exposed to self-checkout options, and they are in turn becoming more normalized and natural. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models. Before relocating to Hunt Valley, Md.

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Payment Services Kiosk Marketing Inventory Management 246

Nvidia

JANUARY 13, 2022

and “What happens to my margins if Susie Consumer purchases three of the same dresses online and returns two?”. The $26 trillion global retail industry is undergoing accelerated change, brought on by the pandemic and rapidly changing consumer habits. ,” “What incentives can I offer to loyal workers?” A Broken Supply Chain.

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Shrinkage Checkout Inventory Management Point of Sale 110

Mass Relators

DECEMBER 12, 2022

The newfound willingness of executives to publicly discuss retail crime and its impact on consumers is a welcome development. Fueled by a surge in organized retail crime, shrinkage costs the industry almost $100 billion a year, according to National Retail Federation’s “2022 Retail Security Survey.” billion, compared to $90.8

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Mass Relators

OCTOBER 25, 2023

According to the National Retail Federation (NRF), retailers lost $112 billion due to shrink in 2022, up from nearly $94 billion in 2021. Meanwhile, 48% of consumers opt for self-checkouts with 75% saying it helps improve their experience. Most retailers agree self-checkouts deliver value.

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Retail Geek

NOVEMBER 30, 2021

The Salesforce shopping index combines data and holiday insights on the activity of more than a billion global shoppers across more than 54 countries powered by Commerce Cloud, billions of consumer engagements and millions of public social media conversations through Marketing Cloud, and customer service data powered by Service Cloud.

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