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Grubhub Deploys Cashierless Checkouts at Campus C-Store

Retail TouchPoints

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Amazon to Begin Accepting Venmo Payments

Retail TouchPoints

Amazon shoppers will be able to add their Venmo account as a payment method for their Amazon account and even set it up as their default payment option. The integration has been almost a year in the making, with Amazon and Venmo parent company PayPal first announcing their plans in November 2021. “We

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Amazon Deepens Payments Presence With Express Payout, Cashierless Partnership With Panera

Retail TouchPoints

Amazon has expanded its reach in the payments arena with the the launch of Express Payout for Amazon Pay merchants and the reported expansion of its cashierless checkout to 200 stores. Shoppers can pay with a palm swipe, as well as pull up rewards accounts and order histories.

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A Roadmap to Outsmart Bad Bots and Protect Customer Experiences This Holiday Season

Retail TouchPoints

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human.

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Why NPS Falls Short in Ecommerce, and the Case for Earned Growth Ratio as a Better Metric

Retail TouchPoints

Higher NRR indicates satisfied customers who are likely to spend more over time, opening doors for strategic initiatives like promotions, upselling and plan upgrades. Although the second metric is a little more complex to gather, a simple solution could be adding a question at checkout, such as “How did you hear about us?”.

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Three Strategies to Employ in 2023 to Boost Retail Profitability in Spite of Inflation and Economic Uncertainty

Retail TouchPoints

The post-COVID-19 retail recovery hasn’t quite gone according to plan. Census Bureau of the Department of Commerce reported in November that ecommerce sales increased 3% in Q2 2022 over the same period in 2021, while total retail sales increased by more than 9% compared to Q3 2021.

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Bot Rot: 5 Reasons Why Retailers Need to Ensure Products Go to People

Retail TouchPoints

On the surface, everything went as planned. Bot traffic jumped 106% year-over-year in 2021. 2021 saw bot traffic grow 5.5 These include: Website infrastructure costs Advertising and marketing expenditure Customer support costs Checkout fraud costs. Traffic to the site soared. The sneakers sold out.