Retail TouchPoints

DECEMBER 7, 2020

To raise funds for PAVE student programs in 2021, each $1 donated equals one vote for that window. Spread some holiday spirit by casting your vote for the Winning Windows of North America PAVE People’s Choice Award, with voting open through Dec. A $10 minimum is required to cast votes in the PAVE People’s Choice Award.

Planning 177

Planning Visual Merchandising 177

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% Store traffic was 47.5%

Promotions 268

Promotions Shopping Consumer Checkout 268

LS Retail

FEBRUARY 6, 2024

CPA acquired in 2008, an MBA from the University of Chicago in 2019, and certifications as a Certified SAKE Professional and Sake Sommelier in 2019 and 2021, respectively. You can participate in Kaori's upcoming wegginar free of charge on 2/7 at 11 AM CT thanks to wegg's generous sponsors: [link].

ATS 94

ATS Planning Management 94

Retail TouchPoints

APRIL 5, 2021

Athleticwear brand lululemon shared plans to expand its physical store presence, opening 40 to 50 new mainline locations globally in 2021, according to comments made during its Q4 earnings call with analysts. “In The company saw an 11% increase in net revenue for the year, reaching $4.4 billion , with Q4 revenue rising 24% to $1.7

Shopping 245

Shopping Location Planning Marketing 245

Hyken

NOVEMBER 29, 2021

Best New Customer Experience and Design Books – 2021 List by Ricardo Saltz Gulko. Eglobalis) Here are the best twelve books for generating business growth of 2021 that I read and can highly recommend to you, as we have been doing since 2017 with our yearly lists. My Comment: I’m proud, honored, and flattered to have made another list.

Customer Experience 71

Customer Experience Shipping Planning Returns 71

Hyken

NOVEMBER 8, 2021

It’s 11 years later, and the debate continues. The post 5 Top Customer Service Articles of the Week 11-8-2021 appeared first on Shep Hyken. My Comment: This article opens with a reference to a Harvard Business Review article titled Stop Trying to Delight Your Customers. Who wouldn’t like to delight customers!?

Customer Experience 76

Customer Experience Management 76

Hyken

NOVEMBER 22, 2021

Black Friday and Cyber Monday Trends in Retail in 2021 by Monika Kisielewska. The post 5 Top Customer Service Articles of the Week 11-22-2021 appeared first on Shep Hyken. But, they are always the customer, so let them be wrong with dignity and respect. However, some of these stories test this theory!

Customer Experience 71

Customer Experience Consumer Location Management 71

Hyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Here are the four best ways to make sure your customer service is top-notch in 2021. What Makes an Optimal Customer Experience in 2021? The post 5 Top Customer Service Articles of the Week 10-11-2021 appeared first on Shep Hyken.

Customer Experience 61

Customer Experience Consumer Marketing 61

Retail TouchPoints

JUNE 24, 2021

Prime Day 2021 sales grew relatively modestly compared to last year’s Prime Day, up 6.1% to $11 billion across both days according to data from Adobe Analytics. Despite this increase, CPC for Prime Day 2021 was estimated at $2.25 , only slightly higher than the $2.20 Advertising Costs Hold Steady Despite Spike in Spend.

Advertising 147

Advertising Accounting Promotions ATS 147

Hyken

NOVEMBER 1, 2021

The post 5 Top Customer Service Articles of the Week 11-1-2021 appeared first on Shep Hyken. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

Customer Experience 65

Customer Experience Consumer Shopping Marketing 65

Small Biz Trends

JULY 20, 2022

Department of Justice said in a statement a Southern California man has been sentenced to 11 years and three months in prison over Paycheck Protection Program (PPP) loan fraud. The loans were for job retention, and other expenses were distributed in three short rounds spread between April 2020 and May 2021. Image: Depositphotos.

Payment Services 105

Payment Services Accounting Finance ATS 105

Retail TouchPoints

MARCH 4, 2024

Thrasio said it will continue normal business operations for its hundreds of Amazon FBA brands throughout the Chapter 11 process and that it has received $90 million in new financing from its lenders in order to see the company through what it hopes will be an expedited bankruptcy.

Finance 215

Finance Returns Marketing 215

Retail TouchPoints

APRIL 30, 2021

Cut to March 2021 — a second stimulus package, the American Rescue Plan (ARP), is signed into law, and online spending surges to record-breaking heights. In fact, in the three weeks following the ARP’s passage on March 11, 2021, U.S. In February 2021, consumers shopping for baby and toddler products saw 3.2X

Consumer 198

Consumer Jewelry Planning Payment Services 198

Retail TouchPoints

DECEMBER 22, 2020

Former Macy’s CEO Terry Lundgren told CNBC that retail store closures could continue into 2021 as disruption persists. The firm also reported 40 major bankruptcies across the industry, with Francesca’s and Guitar Center among the most recent victims (although Guitar Center is planning to exit Chapter 11 by the end of December 2020).

Planning 163

Planning Store Operations 163

Hyken

NOVEMBER 15, 2021

The post 5 Top Customer Service Articles of the Week 11-15-2021 appeared first on Shep Hyken. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

Customer Experience 61

Customer Experience Shopping Marketing Management 61

Inside Retail

OCTOBER 4, 2023

Fashion retailer Harrolds will launch a concept store in Melbourne’s fashion district, Chadstone, on October 11. Harrolds closed its Pacific Fair, Gold Coast, facility in 2021 after months of negotiations with landlord AMP Capital failed.

Accessories 264

Accessories Fashion Location 264

Cisco Retail

OCTOBER 7, 2021

I am excited that one of the most interesting and influential groups of developers working on these apps will be coming together to explore the paths forward in software next week at KubeCon + CloundNativeCon 2021. Join us on October 14 at 11:55am PST. Learn more about Cisco at KubeCon + CloudNativeCon 2021 .

ATS 137

ATS Management Accounting Location 137

Retail TouchPoints

OCTOBER 5, 2022

Allbirds is expanding its retail partnerships by selling 11 Allbirds footwear styles in 41 REI stores and via the outdoor retailer’s website. Known for its commitment to sustainability, Allbirds has been fortifying its brick-and-mortar presence since its IPO in November 2021. with 11 new stores opening during the first half of 2022.

Sporting Goods 248

Sporting Goods Outdoor Marketing Consumer 248

Retail TouchPoints

JULY 1, 2022

To fund its operations throughout the Chapter 11 proceedings, Enjoy has received a $2.5 Johnson had hoped to expand into new categories and markets, but the tides quickly turned after the company went public via SPAC in October 2021. Enjoy’s stock has steadily declined since its NASDAQ debut, from a high of $11 to $0.21

Telecommunications 286

Telecommunications Finance Store Operations Consumer 286

Retail TouchPoints

JULY 31, 2023

Furlong and Recupero, both former Amazon executives, had been brought on in June 2021. Moore, who joined GameStop in 2021, was most recently its VP, Corporate Global Controller. The troubled retailer reported a $50.5 million loss in Q1 2023 and fired its then-CEO Matt Furlong in June 2023.

Accounting 199

Accounting ATS Marketing 199

Retail TouchPoints

MARCH 3, 2021

Paper Source has filed for Chapter 11 bankruptcy and is hoping to sell the business, according to court filings. Paper Source already has begun closing 11 of its underperforming locations but will keep the remaining 147 stores and its ecommerce site open throughout the bankruptcy proceedings. million in financing.

Planning 292

Planning Finance Accounting Location 292

Independent Retailer

FEBRUARY 24, 2022

Department of Commerce Retail Indicator Division released the December 2021 Monthly Retail Trade Report on Wednesday February 16th, which showed that brick-and-mortar stores grew faster than ecommerce for the first time ever. retail sales for 2021 equaled $6.6 retail sales for 2021 equaled $6.6

Shipping 102

Shipping Consumer Shopping Returns 102

Star Miconics

MAY 25, 2021

Kaye For The Culture w/ Farajii The Yuripzy Morgan Show Baltimore Sports & Beyond with Bobby Trosset The Ravens Insider Report 11 TV Hill: The Podcast Submit Blog Do […]. The post Top 10 Baltimore Podcasts You Must Follow in 2021 appeared first on Feedspot Blog.

88

88

Cisco Retail

AUGUST 12, 2021

Cisco Secure returned as a supporting partner of the Black Hat USA 2021 Network Operations Center (NOC) for the 5 th year ; joining conference producer Informa Tech and its other security partners. Date & Time: Aug 5, 2021 at 6:32 AM. In 2021, we saw ~11 million DNS requests, with the drop in live attendance.

Management 145

Management Returns ATS Location 145

Indigo 9 Digital

JANUARY 17, 2023

In May of 2021 Shein became the most downloaded shopping app on iOS and Android in the United States, with Amazon coming in second. In the United States, Shein has a 40% share of the fast fashion market with sales reaching $16 billion in 2021. Shein sells cheap, really cheap clothing. Tops start at $3.00, shoes start at $5.00

Fast Fashion 52

Fast Fashion Fashion Shipping Target Market 52

Retail TouchPoints

DECEMBER 9, 2020

The retailer filed for Chapter 11 bankruptcy protection in May 2020, with plans to close 242 stores during the restructuring process, including 192 in fiscal 2020 (ending Jan. With this closing, our operating company has exited Chapter 11 and is continuing under new ownership and the JCPenney banner.”. “We In addition, on Nov.

Management 218

Management Planning ATS 218

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. billion in 2021. While this is on par with last year, it is up from only 11% a decade ago.”. billion , compared with $28.1

Shopping 240

Shopping Department Stores Planning Accounting 240

Retail TouchPoints

FEBRUARY 23, 2023

Party City Holdco, parent company of Party City , will close 22 underperforming stores as part of its Chapter 11 reorganization. compared to Q3 2021. The retailer’s plans were revealed in court documents filed with the U.S. Party City reported net sales of $502.2 million for Q3 2022, a 1.6% Comparable sales decreased 3.2%

Location 216

Location Planning Consumer Store Operations 216

Inside Retail

FEBRUARY 19, 2023

Founded by Zhang Hongchao in 1997, Mixue Ice Cream and Tea opened its first overseas store in Vietnam in 2018 and currently has 600 stores in 11 Asian countries with 21,000 stores in China. Gotcha and Chatime both revealed their plans to expand into Australia in 2021 as well as their priorities for the following several years.

Location 241

Location Planning Marketing 241

Nvidia

AUGUST 26, 2021

On top of that, 11 additional games join the GeForce NOW library this week, including King’s Bounty II. Gamescom 2021 brings the announcement that Techland’s Dying Light 2: Stay Human is coming to GeForce NOW with RTX ON. .” — NVIDIA GeForce NOW (@NVIDIAGFN) August 25, 2021. Enter the Dark Ages With Dying Light 2.

Location 128

Location ATS 128

Retail TouchPoints

JUNE 3, 2022

Albertsons has introduced consumer-generated ratings and review functionality on 11 of its banners’ sites, including Safeway , Vons , Jewel-Osco and Shaw’s.

Grocer 230

Grocer Customer Experience Planning Shopping 230

Retail TouchPoints

NOVEMBER 18, 2021

The company filed for bankruptcy in March 2021 citing “sustained damage” from the pandemic and emerged from Chapter 11 two months later when it was purchased by Elliot Management, which had acquired Barnes & Noble in 2019. Paper Source currently operates 136 stores nationwide alongside its ecommerce business. 19 in Hingham, Mass.,

Shopping 276

Shopping Management ATS 276

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. 28, 2023, but the retailer attributed the drop to a phenomenal Q4 2021 in which comparable sales jumped 13%. billion in 2021. billion versus $18.9

Planning 239

Planning Apparel Discount Store Department Stores 239

Retail TouchPoints

APRIL 10, 2023

Shoe City has filed for Chapter 11 protection in the U.S. million in fiscal years 2020 and 2021, respectively. Bankruptcy Court in Maryland and plans to close all 39 stores in Maryland, Virginia and the District of Columbia. According to the bankruptcy filing , the retailer owes approximately $16 million , mostly trade vendor debt.

Planning 182

Planning Accessories Apparel Merchandise Store 182

Retail TouchPoints

APRIL 30, 2024

The full slate of Bridgerton -inspired products will be on display May 11 when the Bridgerton Promenade takes over New York City’s Gansevoort Plaza, transforming the public space into a Regency-era market. The day-long event will be open to the public from 11 a.m. with entrance on a first-come basis.

Accessories 219

Accessories Apparel Planning Marketing 219

Retail Dive

NOVEMBER 5, 2021

With everything from a 7% rise to an 11% surge, experts differ on exactly how much holiday sales will grow this year.

126

126

Retail TouchPoints

SEPTEMBER 23, 2022

Since starting at Bed Bath & Beyond in January 2021, Reath’s responsibilities included marketing strategy, investment, owned brands and digital performance. million first-in, last-out (FILO) term loan in March 2021 following a dismal 2020. Reath will replace Ujjwal Dhoot, who will leave the company Oct.

Marketing 210

Marketing Planning Management Consumer 210