Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

FEBRUARY 28, 2022

Walmart+ is designed to make it easier — giving customers an option to not have to sacrifice on cost or convenience,” said Janey Whiteside, Chief Customer Officer at Walmart in a statement made at the time of the September 2020 Walmart+ launch.

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Shopping Promotions Shipping ATS 298

Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. In fact, an Adobe Digital Economy Index (DEI) survey found that one-third of consumers have already experienced shipping delays on their August online orders.

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Consumer Merchant Services Payment Services Shopping 179

Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The retailer has enhanced several of its omnichannel offerings in recent years, including the launch of curbside pickup at all club stores in August 2020.

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Drop-Shipping Shipping Fulfillment Wholesale 165

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 3 shopping day in 2019. 11 through Dec.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

FEBRUARY 2, 2021

We pioneered customer reviews, 1-Click, personalized recommendations, Prime’s insanely-fast shipping, Just Walk Out shopping, the Climate Pledge, Kindle, Alexa, marketplace, infrastructure cloud computing, Career Choice and much more. The announcement accompanied the ecommerce giant’s Q4 2020 earnings report. billion.

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Shipping Shopping ATS 336

Retail TouchPoints

SEPTEMBER 21, 2021

Online personal styling service Stitch Fix is continuing to expand beyond its core subscription fashion service into direct buying with the launch of Freestyle, a personalized shopping experience that allows anyone to buy items anytime without being a current subscriber. This is a foray into that chapter of our future.”.

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Shopping Fashion Accessories Shipping 254

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience. We even saw returns processed at 4 a.m.

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Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

OCTOBER 29, 2020

Economists are predicting a flat or modest increase in holiday sales compared to 2019, but they expect a big increase in online holiday shopping. Consumers love it because they avoid shipping fees and delays, since the goods are often available within an hour of making an order. vs. 2019, when sales amounted to $145 billion.

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Merchant Services Accounting Shipping Returns 174

Inside Retail

MAY 17, 2021

In 2020, Salvos Stores launched Australia’s first online op shop, listing thousands of unique second-hand items online from hundreds of its stores across Australia. Put simply, there’s no out-of-box solution for scaling a digital op-shop during a pandemic.

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Shipping Fulfillment Location Planning 165

Retail TouchPoints

SEPTEMBER 2, 2020

In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. This is likely due to their openness to shopping in-app, curious nature and desire to try new things.

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Merchant Services Shopping Customer Experience Shipping 264

Small Biz Trends

JULY 18, 2021

Online consumer purchases are increasing, and this means more shipping. And according to the latest research from ShipStation, more consumers are demanding shipping transparency from retail businesses. Consumers Demanding Shipping Transparency. Simply put, they want to know when they will get their item before they buy anything.

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Shipping Consumer Merchant Services Checkout 143

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Fulfillment Drop-Shipping Apparel Shipping 278

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

OCTOBER 16, 2020

A one-of-a-kind year has led to a one-of-a-kind Prime Day, as economic and political pressures created a new slew of challenges for the shopping holiday. Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. billion in third-party sales and $1.4

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Promotions Advertising Shopping Fulfillment 179

Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. In 2020, Prime Day was delayed until October. As a result of the explosion in retail revenues, shipping costs year-over-year increased over $6 billion to $17.2

Returns 264

Returns Shipping Fulfillment Management 264

Inside Retail

APRIL 29, 2021

The continued rise in online shopping has delivered online bookseller Booktopia another strong period, with third quarter underlying EBITDA up 267 per cent to $4.2 And, due to improvements made in Booktopia’s distribution centre in Lidcome , Sydney, the business was able to ship 45 per cent more product during the quarter, from 1.44

Shipping 299

Shipping Shopping Marketing Consumer 299

Inside Retail

AUGUST 22, 2021

As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In In Australia, more than half of consumers now say that they prefer to shop online instead of in stores since the pandemic,” says Boyer. “So

Shopping 173

Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

OCTOBER 18, 2024

To celebrate the new benefits, David’s Bridal is hosting a limited time sweepstakes, open to brides and wedding party members, for the chance to win a $5,000 shopping spree. David’s Bridal introduced the Diamond loyalty program in December 2020 and expanded it to younger shoppers with its Diamond Prom program in December 2022.

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Finance Accessories Shipping Accounting 290

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. But what was a timely quip decades ago is now more relevant than ever.

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Retail Trends Payment Services Checkout Sporting Goods 165

Inside Retail

JULY 12, 2021

Adaptive fashion retailer EveryHuman has more than doubled its range and entered several new categories as it looks to become a one-stop-shop for people with disabilities to buy accessible products for everyday life. per cent from 2020. Major players get on board. The global adaptive clothing market is expected to reach US$4.2

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Shopping Fashion Accessories Shipping 246

Retail TouchPoints

MAY 21, 2021

Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. There are subscription shopping services now available too. More than one-third of Americans said that none of the gifts they gave during the 2020 holiday season were shipped. Only 15.5%

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Merchant Services Drop-Shipping Shipping Consumer 279

Retail TouchPoints

DECEMBER 25, 2024

As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. Customers are attracted to free return shipping, refunds, and no questions asked policies. During the pandemic, ecommerce returns majorly impacted retailers profit margins.

Returns 162

Returns Wholesale Management Shipping 162

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 269

Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. Holiday shopping insights from the Adobe Digital Economy Index predict that ecommerce will become even more ubiquitous, with U.S.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

APRIL 15, 2021

When was the last time you abandoned an online shopping cart: yesterday? In an effort to combat the estimated 70% of shopping carts that are abandoned, many retailers now send automated cart abandonment emails — and with good reason. After all, what good is promoting free shipping over $49 to your $400 cart abandoners?

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Shopping Shipping Promotions Consumer 194

Retail TouchPoints

OCTOBER 5, 2020

The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part. Walmart+ gives the retail giant’s customers a good reason to keep shopping with it during the pandemic, and free shipping could provide an edge as retailers compete over smaller wallets this year.

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Drop-Shipping Shipping Shopping Marketing 262

Retail TouchPoints

APRIL 9, 2021

BOPIS is a hybrid shopping experience allowing customers to buy items online and then pick them up in a physical store. 2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. We should not expect our shopping experiences to return to normal for a sizable amount of time. What to Expect in 2021.

Sporting Goods 306

Sporting Goods Shopping Returns Apparel 306

Inside Retail

APRIL 22, 2021

Looking ahead to the future of online shopping, three key trends in particular are likely to have lasting implications. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Direct-to-consumer selling. Fulfilment of the future.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Inside Retail

JUNE 27, 2024

E-commerce businesses are navigating new economic conditions that have seen reduced discretionary spending and the Covid-19 online shopping storms subsiding. Bydee’s business boomed to new heights during the Covid-19 pandemic and resulted in a 700 per cent growth, from 2020-2021.

Fast Fashion 263

Fast Fashion Shipping Wholesale Fashion 263

Retail TouchPoints

JULY 3, 2024

From July 15 to July 17, 2024 (the same days as Prime Day) Bookshop.org will offer free shipping on all orders, and customers with purchases over $100 also will receive a free tote bag. “In I try to shop local when I can, and I know I’m not the only one. “I

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Planning Shipping Consumer Shopping 264

Retail TouchPoints

OCTOBER 21, 2021

This author went to six stores to find a single metal rake in the fall of 2020! Changes in demand are still in play, as are COVID-driven manufacturing disruptions, shipping delays and misguided efforts to reduce inventory (mostly through discounting). The digital evolution of the modern shopping experience is happening quickly.

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Promotions Consumer Shopping Apparel 334

Retail TouchPoints

JUNE 25, 2024

Our enhanced FLX Rewards program represents a significant step in providing a seamless shopping experience for sneaker enthusiasts,” said Mary Dillon, President and CEO of Foot Locker in a statement.

Drop-Shipping 258

Drop-Shipping Planning Shipping Returns 258

Retail TouchPoints

JULY 30, 2020

“The Big Lots team is focused on delivering exceptional service and continued growth across our channels, and that includes meeting customers’ increasing desire for immediate, integrated online shopping experiences,” said Erica Fortune, VP of E-Commerce at Big Lots in a statement.

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Planning Shipping Shopping ATS 260

Retail TouchPoints

NOVEMBER 4, 2022

Getting last-mile delivery right is important for companies in a world quickly becoming consumed with online shopping. Last-mile delivery has gained significance in recent years as ecommerce has taken hold of global shopping habits. The delivery experience has become an extension of a retailer’s brand.

Shipping 289

Shipping Fulfillment Consumer Shopping 289

Retail TouchPoints

OCTOBER 28, 2021

Add this product surplus to heightened consumer concern about shipping times and product availability, and you have all the makings of a secondhand-heavy holiday season. will shop secondhand as a way of avoiding supply chain issues , and we estimate they will contribute $7 billion in resale revenues,” said John Lagerling, CEO of Mercari U.S.

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Shipping Consumer Accounting Apparel 279

Retail TouchPoints

AUGUST 16, 2022

We know Walmart+ is providing members real value in their every day – from grocery shopping to filling up their tank and more,” said Chris Cracchiolo, SVP and General Manager of Walmart+ in a statement. The plan will give Walmart+ members access to Paramount’s streaming service, which includes shows, movies and live sports. per month. “We

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Shipping Planning Management Shopping 269