Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

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Returns Fashion Supply Chain Management Shopping 297

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 308

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. The ecommerce giant will launch Amazon.ie The ecommerce giant will launch Amazon.ie The launch of Amazon.ie

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Fulfillment Finance Returns Management 197

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

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Fulfillment Shopping Shipping Consumer 206

Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. In 2020, Prime Day was delayed until October. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. Total sales rose 45.2%

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Returns Shipping Fulfillment Management 264

Retail TouchPoints

DECEMBER 29, 2023

Nike is a standout performer in the apparel market with the highest brand value of any mass apparel brand, approximately $110 billion, and in 2020 the global sneaker market was valued at approximately $79 billion , which is predicted to hit $120 billion by 2026.

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Apparel Fulfillment Returns Customer Experience 225

Retail TouchPoints

APRIL 19, 2021

December 31, 2020 marked the end of the Brexit transition period, and whilst many took a sigh of relief, in reality the Brexit effect had only just begun. To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Multi-node fulfilment offers additional benefits.

Fulfillment 149

Fulfillment Supply Chain Management Management Promotions 149

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

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Returns Consumer Shopping Accounting 293

Retail TouchPoints

OCTOBER 12, 2020

While they often produce higher revenues and improved profit margins, they also represent risk in the form of unsold inventory and expensive returns. The 2020 holiday season will require attention to other issues, and one of the biggest is staffing. This leads to friction, frustration and, more often than not, abandoned shopping carts.

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Consumer Merchant Services Payment Services Shopping 163

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

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Returns Merchant Services Shipping Location 178

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 150

Returns Merchant Services Drop-Shipping Accessories 150

Inside Retail

JUNE 7, 2021

The items on Amazon Warehouse will be checked over and fulfilled by Amazon staff, can be eligible for free delivery for Prime members, and will be discounted. According a 2020 resale report from ThredUp, the online second-hand market is expected to grow from $7 billion in 2019 to $35 billion in 2024.

Apparel 328

Apparel Fulfillment Returns Management 328

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

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Fulfillment Shipping Inventory Management Location 279

Retail TouchPoints

MAY 6, 2021

In London, as shoppers return to storied Oxford and Spencer streets after long COVID-19 lockdowns, they’re being greeted by the sight of boarded-up windows and a $23.4 retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report.

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Fulfillment Shrinkage Department Stores Returns 332

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

JULY 28, 2021

Bloomberg , 2020). While suburban shopping malls and department stores have fallen victim to COVID, some smaller retail brands and local stores in walkable neighborhoods with a mix of uses, where people live, work, shop and relax, have thrived ( LA Times , 2020). Throughout 2020, major cities in the U.S. Kickfin , 2020).

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Outdoor Fulfillment Location Shopping 299

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Cook and Proctor will then announce the four cohort brands being honored by Cultivate in 2020.

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Loss Prevention Merchant Services Fulfillment Returns 218

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Foot Locker managed solid 6.9% year-over-year and 5.8%

Consumer 309

Consumer Fulfillment Department Stores Sporting Goods 309

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” JCPenney also is launching a cross-country “Shopping is Back!” Tour that will celebrate the retailer’s milestone as it travels across the U.S.

Shopping 291

Shopping Department Stores Fulfillment Returns 291

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 298

Merchant Services Returns Wholesale Apparel 298

Independent Retailer

AUGUST 1, 2022

Having insufficient stock to fulfill demand results in missed sales, causes reputational damage, and sends customers to competitors. Consumers encountered 60 billion out-of-stock messages from online retailers between March 2020 and February 2022, according to Adobe. Common Inventory Management Headaches. years, on average. .

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Inventory Management Management Inventory Turnover Supply Chain Management 69

Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. in costs related to chargebacks, merchandise and remediation time and expense. Impact on Merchants.

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Merchant Services Accounting Shipping Returns 152

Retail TouchPoints

JUNE 15, 2021

One key challenge that retailers must address is making sure they know where product is in their business before they promise it to consumers or store managers. Delivering on Promise and Your Fulfillment Options. Many retailers are struggling to make the plethora of new fulfillment options profitable. Know Where Your Product is.

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Drop-Shipping Fulfillment Returns Consumer 218

Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. A recent study from Adobe revealed that online spending grew by $183 billion in 2020 , highlighting the tremendous impact of the pandemic on shopping habits. . In the midst of these accelerated changes, few jobs have changed more than retail work.

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Fulfillment Point of Sale Consumer Shopping 271

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

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Markdowns Fulfillment Shipping Fashion 130

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. I think you’re going to have a lot more of that once people return. They wanted to get out and didn’t linger in stores, or walk around aisles or window shop.

Shopping 242

Shopping Outdoor Fulfillment Returns 242

Independent Retailer

JANUARY 27, 2022

Product returns are a big problem for retailers. In 2020, consumers returned an estimated $428 billion in merchandise, representing more than 10 percent of total retail sales. The problem does not stop there — the surge in online sales has made customers far more discerning when it comes to return policies. Spell it Out

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Returns Merchant Services Shipping Consumer 73

Retail TouchPoints

APRIL 27, 2023

However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages. In 2020, 62% of consumers had made that kind of switch.

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Drop-Shipping Returns Shipping Consumer 256

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. Store Fulfillment Is A Lifeline.

Fulfillment 194

Fulfillment Consumer Shipping Planning 194

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. Apac’s food-service spending surpassed pre-Covid levels in 2024, as revenues grew 12 per cent to more than US$1.2 trillion in 2023.

Kiosk 147

Kiosk Fulfillment Consumer Accounting 147

Mass Relators

JANUARY 31, 2022

Carl, who came to Walmart in September 2020, departs at the end of the month. Casey has been a passionate advocate for our sellers and led the work to define and implement our seller value proposition, which has led to strong growth in our third-party marketplace and Walmart Fulfillment Services. business.”. in 2015 from U.K.

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Management Merchant Services Promotions Fulfillment 52

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

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Fulfillment Customer Experience Marketing Consumer 250

Retail TouchPoints

MARCH 14, 2022

On the NBC sitcom Superstore , set inside a fictional Midwest big-box store, the manager, Glenn, is portrayed as an eternal optimist who usually manages to get it wrong while trying to do right by his employees. Fulfillment in one’s job extends way beyond happiness. The solution needs to include Employee Experience Design.

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Fulfillment Management Returns Customer Experience 227

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. 2020, $27.4B. 2010, $14.1B. 2015, $18.9B. 2019, $ 20.7B.

Jewelry 52

Jewelry Point of Sale Specialty Store Inventory Management 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. 2020, $27.4B. 2010, $14.1B. 2015, $18.9B. 2019, $ 20.7B.

Jewelry 52

Jewelry Specialty Store Point of Sale Inventory Management 52

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41