Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Usage was up by 40% compared to holiday 2020, while credit card usage dropped 5%.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

Fulfillment 306

Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

OCTOBER 14, 2020

As part of the virtual Retail Innovation Conference, Retail TouchPoints presented the winners of the 2020 Retail Innovator Awards (RIA) last night on a livestream celebration across its social platforms. Their strategy was to use “supply chain as a weapon.” The strategy has significantly improved long-term loyalty at Zappos.

Merchant Services 278

Merchant Services Promotions Planning Marketing 278

Retail TouchPoints

FEBRUARY 11, 2021

Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. But let’s be real here. But the post must go on.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

JANUARY 8, 2021

The surge is being attributed to the high number of ecommerce orders during the holiday season, along with the abundance of return options retailers are using to help manage traffic and let shoppers make returns safely. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items.

Returns 282

Returns Shipping Consumer Management 282

Retail TouchPoints

MARCH 18, 2021

While some industry watchers predicted that the boon to online grocery would subside later in 2020, that never happened. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

Fulfillment 246

Fulfillment Grocer Inventory Management Customer Experience 246

Retail TouchPoints

APRIL 27, 2022

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

Management 289

Management Grocer Fulfillment Accounting 289

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

Fulfillment 246

Fulfillment Shopping Shipping Consumer 246

Inside Retail

DECEMBER 20, 2021

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. They’re building new distribution warehouses, they’re bringing on more staff to fulfil online orders. The post 2019 vs 2020 vs 2021: How has Covid impacted Christmas? It’s not what it once was.

Shopping 246

Shopping Fulfillment Consumer Customer Experience 246

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Management 205

Management Customer Experience Shopping Consumer 205

Retail TouchPoints

AUGUST 3, 2021

The company operates more than 250 micro-fulfillment centers across the country, fulfilling orders for common items including cleaning and home products, over-the-counter medications, baby and pet products, food and drinks and alcohol. The funding will build upon the $1.15 delivery charge. The company acquired BevMo!

Fulfillment 306

Fulfillment Customer Experience Management Marketing 306

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Inside Retail

JUNE 7, 2021

The items on Amazon Warehouse will be checked over and fulfilled by Amazon staff, can be eligible for free delivery for Prime members, and will be discounted. According a 2020 resale report from ThredUp, the online second-hand market is expected to grow from $7 billion in 2019 to $35 billion in 2024.

Fulfillment 328

Fulfillment Apparel Returns Management 328

Retail TouchPoints

APRIL 19, 2021

December 31, 2020 marked the end of the Brexit transition period, and whilst many took a sigh of relief, in reality the Brexit effect had only just begun. To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Multi-node fulfilment offers additional benefits.

Fulfillment 165

Fulfillment Supply Chain Management Management Promotions 165

Retail TouchPoints

JULY 28, 2021

Bloomberg , 2020). While suburban shopping malls and department stores have fallen victim to COVID, some smaller retail brands and local stores in walkable neighborhoods with a mix of uses, where people live, work, shop and relax, have thrived ( LA Times , 2020). Throughout 2020, major cities in the U.S. Kickfin , 2020).

Fulfillment 299

Fulfillment Outdoor Location Shopping 299

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Cook and Proctor will then announce the four cohort brands being honored by Cultivate in 2020.

Loss Prevention 285

Loss Prevention Merchant Services Fulfillment Returns 285

Retail TouchPoints

AUGUST 30, 2021

Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. More than 95% of Target’s Q2 sales were fulfilled from stores, the result of years of developing and perfecting the fulfillment process. year-over-year and 5.8%

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

OCTOBER 12, 2020

Although most stores have already modified their layouts and displays, it may be necessary to regulate the number of people allowed in a store — and strategize how to manage people camping out for a Black Friday opening. The 2020 holiday season will require attention to other issues, and one of the biggest is staffing.

Consumer 179

Consumer Merchant Services Payment Services Shopping 179

Retail TouchPoints

MARCH 3, 2021

Online grocery boomed last year, becoming one of the fastest-growing ecommerce segments, according to Barrons : online grocery sales grew 60% YoY in 2020. Instacart was a key player in this rapid evolution, adding more than 200 new retailers in 2020 including Walmart , 7-Eleven and Family Dollar. Rowe Price Associates.

Beauty and Health 165

Beauty and Health Finance Advertising Management 165

Retail TouchPoints

DECEMBER 29, 2023

Nike is a standout performer in the apparel market with the highest brand value of any mass apparel brand, approximately $110 billion, and in 2020 the global sneaker market was valued at approximately $79 billion , which is predicted to hit $120 billion by 2026.

Apparel 284

Apparel Fulfillment Returns Customer Experience 284

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

DECEMBER 9, 2021

Many brands were out of stock and out of luck during the 2020 holiday season. Brands with fixed logistics networks that must ship into specific ports in order to access dedicated warehouses and fulfillment centers won’t be able to take advantage of this strategy. The Bullwhip Effect. Ongoing Strategies for Success.

Fulfillment 305

Fulfillment Shipping Consumer Management 305

Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. A recent study from Adobe revealed that online spending grew by $183 billion in 2020 , highlighting the tremendous impact of the pandemic on shopping habits. . In the midst of these accelerated changes, few jobs have changed more than retail work.

Fulfillment 311

Fulfillment Point of Sale Consumer Shopping 311

Inside Retail

SEPTEMBER 7, 2021

While 2020 saw brick-and-mortar retail businesses buckle under the strain of social distancing and stay-at-home orders, the number of purchases being made online skyrocketed. A study by Inside Retail found that the ANZ e-commerce market experienced five years worth of growth in just six months from March 2020.

Fulfillment 130

Fulfillment Shipping Management Customer Experience 130

Retail TouchPoints

OCTOBER 25, 2021

This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages. and Dallas participated in a trial of Amazon Local Selling: “Amazon has been the foundation of our national online selling for years,” said Bear Hendley, Manager of Walt’s Television in a statement.

Shopping 317

Shopping Fulfillment Location Planning 317

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Returns 260

Returns Fulfillment Management Consumer 260

Retail TouchPoints

JUNE 2, 2021

The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce site in January 2020, just in time for social distancing and lockdowns to cause a massive shift toward online ordering. The triage team wasn’t available solely for technical problems.

Drop-Shipping 299

Drop-Shipping Fulfillment Customer Experience Shipping 299

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. The ecommerce giant will launch Amazon.ie The launch of Amazon.ie billion over the last decade, according to the company.

Fulfillment 258

Fulfillment Finance Returns Management 258

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 239

Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

APRIL 4, 2022

As part of its new branding JCPenney has enlisted comedian and Saturday Night Live cast member Melissa Villaseñor to fulfill the role of character Penny James, a shopping and JCPenney enthusiast who is the star of the campaign. JCPenney also is launching a cross-country “Shopping is Back!”

Shopping 312

Shopping Department Stores Fulfillment Returns 312

Retail TouchPoints

APRIL 30, 2021

In 2020, Prime Day was delayed until October. The increased shipping capacity was powered not only with improvements in fulfillment centers but also the “middle mile,” such as sorting centers, Amazon Air and other intermediate connections between warehouses and delivery stations.

Returns 264

Returns Shipping Fulfillment Management 264

Retail TouchPoints

SEPTEMBER 11, 2020

With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. Store Fulfillment Is A Lifeline. Consider Curbside Pickup.

Fulfillment 241

Fulfillment Consumer Shipping Planning 241

Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. in costs related to chargebacks, merchandise and remediation time and expense.

Merchant Services 174

Merchant Services Accounting Shipping Returns 174

Retail TouchPoints

JULY 18, 2022

Mc Feeney joined Kohl’s in January 2020 and served most recently as the company’s EVP of Technology. Prior to working with Kohl’s, Mc Feeney fulfilled a number of leadership positions with AAA Northern California, Nevada and Utah, including CIO and Interim CEO.

Fulfillment 276

Fulfillment Management Marketing ATS 276

Retail TouchPoints

JANUARY 8, 2025

A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. In 2020, global ecommerce sales reached $4.2 For starters, consumers appetite for digital commerce is skyrocketing. trillion.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

DECEMBER 25, 2024

Retailers unable to manage returned goods effectively and restore them to perfect conditions for their customers end up either selling these items at a significantly reduced price or disposing of them entirely. Return Management Strategies Leveraging technology can create more efficient processes for purchasing and making returns.

Returns 162

Returns Wholesale Management Shipping 162

Inside Retail

APRIL 27, 2021

Woolworths has announced its intention to build a 22,000sqm online fulfilment centre located in Auburn, Sydney, which will facilitate up to 50,000 online orders per week. Auburn and our other fulfilment centres play important roles complementing the work of our store teams.

Planning 243

Planning Supermarket Fulfillment Accounting 243