Why Retailers Need to Supercharge Employee Experience to Accelerate Customer and Brand Experiences in 2022
Retail TouchPoints
MARCH 11, 2022
In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers. In 2019, the average shopper purchased from six different brands.
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