Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Offer personalized benefits that evolve with customer needs. Personalization is critical to a comprehensive loyalty strategy and customer retention.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. Sustainability is becoming more and more of a hot topic, especially with too much plastic used in shipping and packaging.

Shipping 162

Shipping Customer Retention Customer Experience Consumer 162

Small Biz Trends

JUNE 11, 2025

They managed the sourcing, assembly, and delivery of kits containing essential components, contributing to an exceptional customer experience. In 2019, they successfully created and shipped nearly 350,000 units, aiming for 4-6 million units in 2020.

Customer Experience 84

Customer Experience Telecommunications Customer Retention Marketing 84

Retail Times

MARCH 29, 2021

One way is to implement ship from store , a service that could potentially speed up order fulfillment and keep shoppers coming back. Read on to learn more about ship from store and how to make it work in your business. What is ship from store? The disadvantages of ship from store. Consider the following. Higher costs.

Shipping 59

Shipping Fulfillment Inventory Management Location 59

Rangeme

NOVEMBER 26, 2021

August 4, 2020. August 4, 2020. According to Bain & Company, a 5% increase in customer retention correlates with an increase in profit of at least 25%. 42 Interesting Stats about Customer Loyalty You May Not Know. November 16, 2020. May 7, 2020. August 4, 2020. Last year, 36 % of U.S.

Consumer 105

Consumer Customer Retention Shopping Fulfillment 105

Retail Minded

MARCH 31, 2021

If you’re running out of stock or shipping to the wrong addresses on a regular basis, these mishaps are often down to ineffective workflows or human error. . For online brands, these delivery mistakes will not win you any favor with customers – it will quickly erode their trust in your brand and you can count out any repeat business.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92