Retail TouchPoints

MAY 11, 2021

The customer journey starts off linear, but it should end in a cycle of repurchasing. Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. Return Rate and Negative Reviews.

Customer Experience 221

Customer Experience Returns Customer Retention Shopping 221

Retail TouchPoints

MARCH 3, 2025

Enriching and Accelerating the Cozy Earth Buying Journey During the pandemics peak in 2020, Cozy Earth saw an opportunity to ramp up its digital marketing efforts and drive both acquisition and growth. This personalized approach, powered and amplified by Attentive technology, is now woven into both email and SMS communications.

Marketing 260

Marketing Customer Retention Returns Planning 260

Retail TouchPoints

JUNE 29, 2021

Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers. In 2021, retailers will utilize the data they’ve gathered over the past year to focus on customer retention and fostering brand loyalty.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Offer personalized benefits that evolve with customer needs. Personalization is critical to a comprehensive loyalty strategy and customer retention.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

FEBRUARY 2, 2021

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. While that is a massive gap to close across markets, the wheels of change started churning in 2020 as U.S.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Inside Retail

SEPTEMBER 6, 2021

Weber attributed the business’ impressive retention rates in part to the continued innovation of his team, including the launch of ready-to-heat meals earlier in 2020. “[Our] Our] numbers are very strong and customer retention is extremely high, even as the impact of the pandemic has begun to decrease across Australia,” says Weber.

Customer Retention 130

Customer Retention Supermarket Returns Marketing 130

Small Biz Trends

JUNE 11, 2025

They managed the sourcing, assembly, and delivery of kits containing essential components, contributing to an exceptional customer experience. In 2019, they successfully created and shipped nearly 350,000 units, aiming for 4-6 million units in 2020. What is the role of technology in value-added services?

Customer Experience 83

Customer Experience Telecommunications Customer Retention Marketing 83