Retail TouchPoints

JULY 19, 2022

But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear. Julie Bornstein, Founder of The YES and now Chief Shopping Officer, Pinterest. What can [the web] do that a retail store can’t do that makes shopping better?

Shopping 243

Shopping Social Commerce Merchant Services Fashion 243

Retail TouchPoints

MARCH 30, 2022

From the large spike of social platform users and increased time spent online to measurement fluctuations, everyone has developed new behaviors and preferences within the social space. 2020’s lockdowns forced brands to get creative with their digital presence as well as how they service their customers. Convenience.

Social Commerce 293

Social Commerce Payment Services Checkout Shopping 293

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery.

Customer Experience 214

Customer Experience Kiosk Clienteling Fulfillment 214

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience.

Returns 263

Returns Shopping Promotions Social Commerce 263

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. million loss in Q3 2020. It’s about reducing hurdles for the customer and knowing what they really need,” Hamilton noted.

Social Commerce 208

Social Commerce Consumer Marketing Advertising 208

Retail TouchPoints

DECEMBER 22, 2021

After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than last year, at $324.3 Much to their surprise they actually like it — and so do their customers. High-End Products Require a High-End Digital Experience.

Social Commerce 239

Social Commerce Consumer Shopping Marketing 239

Retail TouchPoints

FEBRUARY 23, 2021

In pure COVID-19 nature, brands across the retail industry underwent a rapid transition to the digital-first space during 2020; and a lot of first-time online shoppers were activated. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

Advertising 257

Advertising Social Commerce Consumer Marketing 257

Retail TouchPoints

APRIL 16, 2021

A new study from ecommerce automation platform Linnworks found that while cost is still a major factor in purchasing decisions, nearly one in two customers surveyed said that convenience was now more important to them than price in choosing which retailers they shop with. In fact, the average consumer shopping journey now includes 7.6

Payment Services 300

Payment Services Returns Consumer Shipping 300

Retail TouchPoints

MAY 13, 2021

billion ) buoyed by the consolidation of the Sun Art supermarket business, in which Alibaba took a controlling stake in October 2020. We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. billion yuan ( $109.5

Home Furnishings 176

Home Furnishings Merchant Services Supermarket Social Commerce 176

Retail TouchPoints

NOVEMBER 5, 2021

They can then add their favorite items to their Lists or shopping cart as part of a single unbroken experience. Creators include celebrity chef Danny Boome, family blogger Amiyrah Martin and shopping expert Albany Irvin. million during the same period in 2020. million profit in Q3 2020. “As

Shopping 237

Shopping Consumer Social Commerce Customer Experience 237

Small Biz Trends

JULY 8, 2021

If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. According to a report from the National Retail Federation, the US retail sales in 2020 grew 6.7% According to a report from the National Retail Federation, the US retail sales in 2020 grew 6.7% trillion during 2020 ( NRF ).

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Inside Retail

FEBRUARY 27, 2023

From 2020-22, retailers took the opportunity to accelerate their digital transformations. For many, this meant bringing forward investments in e-commerce to sustain a level of sales activity. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

APRIL 4, 2022

Having a solid retail platform also helps with growth, she added, commenting on the brand’s 2020 chainwide launch in Target stores. Imagine browsing a product page shopping for shampoo and the product reviews are from clients that share your hair type,” said Nadine Graham, VP of Digital Client Experience at the retailer.

Social Commerce 239

Social Commerce Consumer Marketing ATS 239

Retail TouchPoints

JULY 9, 2020

However, new estimates from the Boston Consulting Group published in May revealed that global luxury sales could fall by between $85 and $120 billion in 2020 — a 29% drop that slows a decade of growth across luxury categories, according to Sarah Willersdorf, Global Head of Luxury at Boston Consulting Group. “In

Clienteling 257

Clienteling Consumer Accounting Boutique 257

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. Are you thinking of using TikTok for your retail brand? His focus is on holistic approaches to projects with comprehensive phasing.

Consumer 246

Consumer Accounting Customer Experience Marketing 246

Retail TouchPoints

JULY 20, 2021

During the pandemic, much like our working lives and our socializing, retail had to migrate solely online — and with this seismic shift, shopper expectations have skyrocketed. A smooth transaction and quick delivery is no longer a perk for customers — it is the baseline expectation. Making Online Shopping More Immersive.

Consumer 195

Consumer Shopping Customer Experience Social Commerce 195

Inside Retail

FEBRUARY 15, 2024

The purchase price represents about $10 per share and an approximately 44 per cent premium to ContextLogic’s closing stock price on February 9, but it is a tiny fraction of the company’s US$14 billion value at the time of its initial public offering in 2020. However, in recent years, the e-commerce platform has been struggling.

Merchant Services 130

Merchant Services Customer Experience Consumer Shopping 130

Retail TouchPoints

JANUARY 4, 2021

Beauty invested heavily in bolstering its digital capabilities even further as more consumers shopped direct via the company’s online properties. In 2020, the company evolved from e.l.f. Below, Budhraja shares: What 2020 has taught the e.l.f. In November 2020, e.l.f. Cosmetics to e.l.f. a first-ever TikTok reality show.

Beauty and Health 264

Beauty and Health Consumer Health & Wellness Marketing 264

A1 Retail

NOVEMBER 18, 2021

Over half of UK shoppers (55%) plan to shop during Black Friday/Cyber Monday. Over a third (36%) of consumers are planning to spend more than in 2020, an average of £363 over the weekend . ” Many Brits are planning to make BFCM in-store purchases at local shops (43%) and independently owned businesses (31%). .

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Retail TouchPoints

JULY 2, 2021

Following the murder of George Floyd in May 2020, brands and retailers were eager to show solidarity and support. We’re trying to meet people much earlier in their shopping journey than a typical marketplace sees them, and the reason for that is, in our view, so much of the online shopping experience lacks a certain je ne sais quoi.

Merchant Services 183

Merchant Services Customer Experience Marketing Consumer 183

Retail TouchPoints

JANUARY 27, 2021

Zeroing in on Gen Z and millennial customers specifically, the MeUndies brand, products and content emphasize inclusivity, body positivity and transparency, according to Founder and CEO Jonathan Shokrian. “We Why MeUndies has added social responsibility to its community-building model. How 2020 has shaped Shokrian as a business leader.

Consumer 246

Consumer Apparel Fulfillment Planning 246

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Advertising 138

Retail TouchPoints

NOVEMBER 16, 2020

shopping festival indicate the strength of China’s rebound from the impact of COVID-19. To put the 2020 numbers in perspective, Adobe projects that all U.S. Non-Chinese Brands Took Advantage of Shopping Festival. The topline numbers from Alibaba ’s 11.11 Singles Day — which actually began its first phase on Nov. billion (U.S.)

Fulfillment 195

Fulfillment Consumer Marketing Shopping 195

Retail TouchPoints

FEBRUARY 19, 2021

Curated by Kohl’s and Kohl’s Wellness Market: These two shop-in-shop experiences, at select brick-and-mortar locations and online, have enabled the retailer to invest in Black-founded and Black-owned emerging businesses. Human Nation , Pretty Please Teethers and People of Color.

Apparel 265

Apparel Location Accessories Planning 265

Retail TouchPoints

OCTOBER 20, 2020

While the 99 speakers at the 2020 Retail Innovation Conference , held Oct. Dave Coles, Senior Partner Manager of eCommerce, Pinterest “Our thinking is that the value unlock is at the start of the customer journey with the discovery and automation phase. Question 4: How can retailers best adapt to new consumer shopping behaviors?

Merchant Services 149

Merchant Services Shopping Consumer Business Communication 149

Retail TouchPoints

SEPTEMBER 8, 2020

Through the remainder of 2020, Olivela will continue to lean into its philanthropic mission, with different themes for each month that will be activated with content and engagement across channels. Shoppers who felt uncomfortable shopping during general hours could book one-to-one consultations with an associate.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Retail TouchPoints

SEPTEMBER 8, 2020

Through the remainder of 2020, Olivela will continue to lean into its philanthropic mission, with different themes for each month that will be activated with content and engagement across channels. Shoppers who felt uncomfortable shopping during general hours could book one-to-one consultations with an associate.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Retail Next

APRIL 1, 2021

Today, retailers and brands need to support their customers how, when and where they want to shop. It’s seamless and can reorient around a customer’s changing needs, sometimes at a moment’s notice. . Customers (or should I say “shoppers”) don’t look at different channels. Virtual shopping. Social commerce.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Episode 297 is a recap of the GroceryShop trade show in Las Vegas, and the Consumer Brands Executive Summit in Colorado Springs. Scot: [14:26] Right.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. In one sense a little jealous because I believe there’s a lot of digital experiences that get held back in the US because it’s such a pain in the neck to pay for stuff.

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail Geek

JULY 9, 2021

You know at least three and maybe four of them are all like cumulatively what I would call Commerce right like you taught you know. [25:10] 25:10] What big trends am I talking a lot with with clients about it since its creators as micro influencers its video driven Commerce its. Social commerce and the the sleeper is.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail Geek

JANUARY 6, 2023

It’s just the standard of living the cost of living is so much better in Philadelphia and so you get a lot of transplants to come down to Philly as well working in e-commerce. 12:35] Look it was an early social commerce player as far as leveraging Pinterest and things that you could do with.

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52