Inside Retail

NOVEMBER 28, 2022

Following in the footsteps of Instagram, which launched its shop in 2020, TikTok has entered the competitive space with its new shop function, enabling merchants, brands and creators to showcase and sell products directly to over 1 billion users through in-feed videos, LIVEs, and the ‘product showcase’ tab. Infrastructure necessities.

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Social Commerce Merchant Services Payment Services Fulfillment 130

Inside Retail

OCTOBER 11, 2022

Yet, whereas progress in the past has been about making significant investments and bold plans, today’s narrative is around frugal innovation. Payments must follow. Our research found significant year-on-year growth in the number of consumers engaging in digitised payment experiences. Winning on trust, not tricks.

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Merchant Services Checkout Consumer Planning 130

Inside Retail

APRIL 15, 2021

As a result, the industry unlocked and fulfilled five years of online retail growth in just six months through a patchwork of band-aids and gut-led experiments – effectively realising 2025 sales levels in 2020. Before Covid-19, we were expecting online penetration to experience an increase of 3.3 Digital payment.

Merchant Services 130

Merchant Services Payment Services Shopping Customer Experience 130

Retail TouchPoints

SEPTEMBER 2, 2020

In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out?

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Merchant Services Shopping Customer Experience Shipping 222

Retail TouchPoints

JULY 10, 2020

As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Merchants need to be aware of the constantly shifting nature of commerce and prepare accordingly to ensure they keep pace with the many factors impacting their business.

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Merchant Services Customer Experience Checkout Fulfillment 151

Retail TouchPoints

JANUARY 5, 2021

Fraud is a costly problem for merchants, and it’s growing. And merchants may have been extra concerned about fraud during the holiday shopping season, because the crush of holiday orders and unusual shopper behavior (binge-buying, shipping to multiple addresses) can make it hard to detect fraudsters online and at curbside for BOPIS pickups.

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Merchant Services Payment Services Shopping Shipping 248

Retail TouchPoints

DECEMBER 14, 2020

However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US. “I Now the key challenge is capacity.

Shopping 293

Shopping Merchant Services Fulfillment Returns 293

Retail TouchPoints

OCTOBER 20, 2020

While the 99 speakers at the 2020 Retail Innovation Conference , held Oct. But our thesis now is that digital’s role in transacting will continue to be vitally important, so consumer behavior is looking for more of those discovery processes.”. When they come in], finding the actual items is a cumbersome process.

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Merchant Services Shopping Consumer Business Communication 149

Retail TouchPoints

DECEMBER 3, 2020

Retailers and industry experts have been forecasting a 2020 holiday season dominated by ecommerce almost since the world started taking COVID-19 seriously, and results from “Cyber Weekend,” or BFCM (Black Friday/Cyber Monday), effectively made their case.

Drop-Shipping 175

Drop-Shipping Consumer Merchant Services Shipping 175

Small Biz Trends

OCTOBER 27, 2022

It’s the act of defrauding businesses using its return process and it’s a problem in the retail industry. It’s the crime of defrauding a retail store through its returns process. And there’s increasing pressure on people like Amazon workers to process returns quickly. Long story short.

Returns 105

Returns Merchant Services Retailing Pricing Customer Experience 105

Retail TouchPoints

OCTOBER 14, 2020

As part of the virtual Retail Innovation Conference, Retail TouchPoints presented the winners of the 2020 Retail Innovator Awards (RIA) last night on a livestream celebration across its social platforms.

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Merchant Services Promotions Planning Marketing 240

Retail TouchPoints

JULY 19, 2022

The company clearly plans to exploit these advantages as it pushes full steam ahead with a slate of new shopping features and new leadership at the helm. In 2018, she funneled all her retail, management and tech know-how into the creation of The YES , which debuted in 2020 and was acquired by Pinterest a mere two years later.

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Shopping Social Commerce Merchant Services Fashion 238

Retail TouchPoints

MAY 7, 2024

If we can execute every single day and make the experience continually better for our consumers, our merchants, our Dashers and our CPG partners, that will ultimately build a business that will address more and more consumers’ needs. There are many merchants who use DoorDash as well as your competitors. Hannon : Certainly.

Merchant Services 236

Merchant Services Grocer Fulfillment Sporting Goods 236

Independent Retailer

JANUARY 20, 2022

Here are the five key trends that businesses should take seriously as they plan for the coming year: . Customers Care About Return Policies. That means that as customers return to stores, retailers have a chance to differentiate themselves with low-cost, low-hassle return policies. Sustainability Shapes Buying Decisions.

Retail Trends 84

Retail Trends Returns Merchant Services Consumer 84

Mass Relators

APRIL 28, 2022

“With [Amazon Web Services] growing 34% annually over the last two years, and 37% year-over-year in the first quarter, AWS has been integral in helping companies weather the pandemic and move more of their workloads into the cloud. Amazon has plans to expand this format to the Los Angeles area in the coming months.

Checkout 52

Checkout Merchant Services Fulfillment Location 52

VMS

NOVEMBER 28, 2021

With an incomparable line-up of compelling educational content, interactive workshops and (who could forget) the crowd-favorite Iron Merchant Challenge, IRDC 2021 reaffirmed the importance of collaboration to our industry. Roeller explained that “brands can atrophy – it all comes down to the service you provide.”.

Merchant Services 52

Merchant Services Sporting Goods Visual Merchandising Customer Experience 52

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms.

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Merchant Services Drop-Shipping Payment Services Shipping 213

Retail TouchPoints

AUGUST 18, 2022

Buy now, pay later (BNPL) was the trendiest way to pay for all those lockdown purchases back in 2020. Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. In fact, 50% of U.S

Merchant Services 244

Merchant Services Payment Services Consumer Point of Sale 244

Mass Relators

JANUARY 21, 2023

The seven executives — Rick Brindle, Elizabeth Chace-Marino, Ron Edenfield, Bob Obray, Art Potash, Gordon Reid, and Joe Sheridan — have exemplified food industry excellence through first-rate company leadership, community impact and customer service, according to FMI.

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Beauty and Health Grocer Merchant Services Consumer 52

Retail TouchPoints

OCTOBER 3, 2023

But competition in both arenas also has increased exponentially, and when it comes to technological innovation and general user experience, there’s no denying that Ebay has fallen a bit behind some of its competitors. This demonstrates just how important they are to driving long-term sustainable growth.

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Merchant Services Accessories Customer Experience Consumer 266

Retail TouchPoints

MARCH 2, 2021

So when ecommerce sales jumped 32% percent year-over-year as they did in Q4 2020, returns also went through the roof. I think the lessons are around planning ahead , having sufficient capacity in your system to flex up and reducing your dependency on any one channel.”. Returns Play a Key Role in Customer Attrition and Loyalty.

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Returns Merchant Services Drop-Shipping Consumer 270

Retail Minded

NOVEMBER 2, 2021

The behind the scenes battle going on between the two biggest ecommerce platforms in the US – Amazon and Shopify – could have significant implications for merchants. Amazon’s real customer is the end consumer – rather than the merchants that make up its Marketplace business.

Merchant Services 52

Merchant Services Fulfillment Shipping Wholesale 52

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 201

Jewelry Merchant Services Customer Experience Wholesale 201

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. All departments need to be working together to prevent fraud.”.

Payment Services 194

Payment Services Merchant Services Consumer Customer Experience 194

Retalon

AUGUST 5, 2020

Most Important KPIs for the Retail Industry in 2020. Jump Ahead Most Important KPIs for the Retail Industry in 2020 Examples of Retail KPIs that Maximize Inventory ROI 1. Stock-outs result in lost sales and degrade the customer experience. Here are 12 common retail industry KPIs, why they’re used and how to improve them.

Inventory Turnover 41

Inventory Turnover Promotions Merchant Services Markdowns 41

Retail TouchPoints

SEPTEMBER 15, 2020

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. Consolidating packages in a limited number of locations is much more efficient and less costly than processing single shipments from individual homes. Happy Returns is not alone.

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Returns Merchant Services Shipping Location 177

Inside Retail

JANUARY 11, 2022

Inside Retail : When I spoke with Gerry Harvey a few months into the Covid-19 pandemic in 2020, he described it as one of the best things for his business because of how much people were spending on their homes. Our view and the view of our merchants is that 2023 is probably when we will see it stabilise.

Apparel 130

Apparel Returns Accounting Management 130

Retail TouchPoints

JUNE 3, 2021

The pandemic has made omnichannel a business imperative for merchants of all sizes. After all, omnichannel shoppers spend 10% more online and have a 30% higher lifetime value than single-channel customers, according to Matt Dornfeld, Director of Business Development – Global Omnichannel Partnerships, BigCommerce. Access Now.

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Inside Retail

JUNE 30, 2021

In fact, China saw its economy strengthen in November 2020, with retail sales expanding by five per cent. IR: How would you describe 2020 for Pavilion last year, and what were some of the interesting ways that the business pivoted? The demand for personalised customer experiences has increased.

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

Retail Geek

JULY 9, 2021

9:39] In the same way it made sense for Amazon to rent a WS capacity to others and you know provide some of these other services it’s a way to monetize their delivery Network and their fulfillment Network so I think it’s super smart. Jason: [8:43] Yeah I generally agree I’m not confident that it’s I’m sure.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. Richard Maicki.

Drop-Shipping 183

Drop-Shipping Merchant Services Fulfillment Shipping 183

Retail Minded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. With universal identification, you’re able to more easily and efficiently deliver a personalized experience across channels and at scale.

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Merchant Services Customer Retention Customer Experience Planning 98

Retail Geek

OCTOBER 6, 2022

The bigwigs from the cpgs many of which were also at grocery shop so so it was a lot of back-and-forth but you’re right grocery shops a spin-off of shop talk which is old-school a spin-off of a show called money 2020 if you’re really. Services to other retailer. Scot: [7:10] Spin-off of the spin-off of a spinoff.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail Geek

APRIL 7, 2023

So that was interesting and then the to me the most geeky coolest thing of all although controversial is during the pandemic, the Brazilian government launched a government-sponsored instant payment system so I got. The thing that has grown a ton is you know shoptalk offers this Meetup service.

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail Geek

MARCH 11, 2022

little local groups doing random things or there’s a big plan and they’re assembling things I’ve said this before I’m still think. [8:48] little local groups doing random things or there’s a big plan and they’re assembling things I’ve said this before I’m still think. [8:48]

Drop-Shipping 52

Drop-Shipping Shipping Fulfillment Merchant Services 52

Retail TouchPoints

AUGUST 11, 2022

Here’s how he plans to do it. That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although one of Talwar’s initiatives is to diversify the company’s merchant base), customers can get products for dirt cheap.

Merchant Services 222

Merchant Services Planning Consumer Shipping 222

Retail Geek

MAY 28, 2021

last year) Burlington – Comps up 20% (shutdown e-commerce Q1 2020) Gap – Comps up 28% (up 13% vs 2YA). Scot: [5:29] Yeah and finally had a cat that he maybe he does who knows maybe has a cat that he sits there and pets while he’s planning his next moose. Dollar General – US Comps down 4.6%; (up 17.1%

Merchant Services 92

Merchant Services Apparel Shipping Marketing 92