Remove 2020 Remove Consumer Remove Planning Remove Returns
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Returns: The Hidden Opportunity for Retail

Retail TouchPoints

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns 335
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Six Things the Consumer of 2021 Really Wants

Retail TouchPoints

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands.

Consumer 310
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Forever 21 Continues U.S. Expansion with Plans for 14 New Locations

Retail TouchPoints

In addition to this Southern California store, the retailer has new shops planned for Illinois, Rhode Island, Nevada, Iowa, Pennsylvania, Virginia, Massachusetts, Georgia, Florida and Puerto Rico. Forever 21 plans to celebrate each new store with a grand opening featuring special promotions, giveaways, gifts with purchase and food.

Location 289
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The return of Sephoria and what it means for the future of beauty festivals

Inside Retail

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021.

Returns 246
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Does Luxury Escapes’ new store herald the return of travel agencies?

Inside Retail

This – coupled with the rising cost of airfares – has led to a change in travel plans, en-masse. According to the most recent consumer sentiment survey by National Australia Bank, two in every three Australians with intentions to travel have cancelled or postponed their plans in the last three months.

Returns 246
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Is Black Friday Still Relevant in 2020?

Retail TouchPoints

This has also fueled an abundance of online data that can help retailers predict new purchasing trends and future consumer demand, which has changed course due to the realities of the pandemic. I believe that 2020 will be the year that Black Friday merges with Cyber Monday and permanently shifts to becoming an online event.

Shopping 296
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Tailored Brands Could Close 500 Locations; Ulta Plans Net Store Count Increase In 2020

Retail TouchPoints

Bank , Moores Clothing for Men and K&G brands — have returned to operation after closing due to the pandemic. 1, 2020 and it will record a pre-tax charge of approximately $6 million in the quarter for severance payments and other termination costs. Tailored Brands Appoints Chief Restructuring Officer.

Location 147