Retail TouchPoints

DECEMBER 7, 2021

compared to 2020, but Jack Kleinhenz, Chief Economist at NRF, said he now thinks that number could go as high as 11.5%. were offset by early shopping, as both consumers and retailers looked for ways to mitigate potential product shortages and shipping delays: October retail sales as calculated by NRF were up 1 0.5%

Consumer 290

Consumer Shipping Shopping ATS 290

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. 29) were closer to recent trends, at -34% and -26% respectively. But first, a little recent history. 28) and Sunday (Nov.

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Drop-Shipping Shipping Store Operations Shopping 243

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Inside Retail

APRIL 28, 2025

The CEO recollected that it started with a problem that I came across with home decor, which was finding a premium brand at an affordable price point that had a different approach to content and marketing, yet aligned to my values. Previously, it used an Australian shipping company, which led to delays.

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Retail Marketing Marketing Consumer Apparel 231

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The retailer has enhanced several of its omnichannel offerings in recent years, including the launch of curbside pickup at all club stores in August 2020.

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Drop-Shipping Shipping Fulfillment Wholesale 165

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

FEBRUARY 2, 2021

After more than 25 years at the head of the company he founded, Jeff Bezos will step down from the CEO role at Amazon in Q3 2021. When you look at our financial results, what you’re actually seeing are the long-run cumulative results of invention. The announcement accompanied the ecommerce giant’s Q4 2020 earnings report.

Shipping 336

Shipping Shopping ATS 336

Retail TouchPoints

OCTOBER 29, 2020

While many stores have been closed and people are stuck at home, shoppers have turned to their devices to get the products they wanted, and that is expected to continue during the holidays. The common denominator at the core of this fraud is stolen information found and sold on underground marketplaces.

Merchant Services 174

Merchant Services Accounting Shipping Returns 174

Inside Retail

MAY 17, 2021

In 2020, Salvos Stores launched Australia’s first online op shop, listing thousands of unique second-hand items online from hundreds of its stores across Australia. Since launching, Salvos Stores has shipped more than 50,000 individual orders using ShipStation from over 300 locations around Australia.

Shipping 165

Shipping Fulfillment Location Planning 165

Retail TouchPoints

APRIL 22, 2022

Citing challenging macro-economic dynamics and “execution challenges” at the Old Navy brand, Gap Inc. Same-store sales at Old Navy were flat compared to 2019 in the fiscal fourth quarter, reported in March. The company is clearly also hoping a leadership change will help to right the Old Navy ship. “As

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Drop-Shipping ATS Shipping Promotions 275

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. Notably, the highest spending levels came at the beginning and end of the season. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020.

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Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Its retail performance exceeded Moody’s analyst expectations, and margins held up well despite heavy competition from rivals like Walmart , Target and Best Buy , according to Charlie O’Shea, VP at Moody’s. Struggling Apparel Retailers See Hope Online.

Fulfillment 278

Fulfillment Drop-Shipping Apparel Shipping 278

Retail TouchPoints

OCTOBER 12, 2020

In fact, an Adobe Digital Economy Index (DEI) survey found that one-third of consumers have already experienced shipping delays on their August online orders. Yet at the same time, many cash-strapped consumers will be looking for bargains. Unfortunately, many retailers fall short at checkout. Staffing Considerations.

Consumer 179

Consumer Merchant Services Payment Services Shopping 179

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. However, the preliminary third-party seller numbers could point to a bit of a “miss,” according to Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient.

Promotions 179

Promotions Advertising Shopping Fulfillment 179

Retail TouchPoints

APRIL 30, 2021

In 2020, Prime Day was delayed until October. The strong sales growth reflects the positive impact of the retail giant’s ongoing investments; their positive effects have outweighed the costs, according to Charlie O’Shea, VP at Moody’ s. You’ll get notes that say, ‘Hey, you’re eight stops away from your delivery,’ etc.,

Returns 264

Returns Shipping Fulfillment Management 264

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Online, the Secure Remote Commerce (SRC) industry standard went live in October 2019 at several retailers.

Retail Trends 165

Retail Trends Payment Services Checkout Sporting Goods 165

Retail TouchPoints

OCTOBER 4, 2021

The keys to the locks were changed on December 31, 2020, when the transition period ended and the UK left the EU single market and customs union. As a response, the price of construction materials spiked by 20% between July 2020 and July 2021, as reported by the Office for National Statistics. Import and Export — a Brexit Conundrum.

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Shipping Supermarket Consumer Accounting 278

Retail TouchPoints

FEBRUARY 28, 2022

Walmart+ is designed to make it easier — giving customers an option to not have to sacrifice on cost or convenience,” said Janey Whiteside, Chief Customer Officer at Walmart in a statement made at the time of the September 2020 Walmart+ launch.

Shopping 298

Shopping Promotions Shipping ATS 298

Retail TouchPoints

JULY 8, 2021

In the wake of COVID-19, low-contact shopping behaviors such as ecommerce and delivery were accelerated and widely adopted, as goods bought online in 2020 globally grew by 24%. James Riess is SVP, Strategy and Insights at Merkle Promotion & Loyalty Solutions.

ATS 264

ATS Grocer Fulfillment Shipping 264

Retail TouchPoints

OCTOBER 18, 2024

We know one-third of bridesmaids are engaged brides and almost half of brides are also bridesmaids,” said Kelly Cook, President of Brand, Technology and Finance at David’s Bridal in a statement. To enter, members just need to log into their Diamond account between now and Nov.

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Finance Accessories Shipping Accounting 290

Retail TouchPoints

OCTOBER 5, 2020

This puts Walmart at more than 30 million subscribers — well below the 150 million Prime members confirmed by Amazon in Q4 2019, but undeniably massive growth in a very short time. The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part.

Drop-Shipping 262

Drop-Shipping Shipping Shopping Marketing 262

Inside Retail

APRIL 29, 2021

And, due to improvements made in Booktopia’s distribution centre in Lidcome , Sydney, the business was able to ship 45 per cent more product during the quarter, from 1.44 The continued rise in online shopping has delivered online bookseller Booktopia another strong period, with third quarter underlying EBITDA up 267 per cent to $4.2

Shipping 299

Shipping Shopping Marketing Consumer 299

Inside Retail

JUNE 27, 2024

Bydee’s business boomed to new heights during the Covid-19 pandemic and resulted in a 700 per cent growth, from 2020-2021. From that point, Hairis hustled across Sydney at three markets per week and retailed Bydee on a basic DIY website, Ebay and Facebook. “At

Fast Fashion 263

Fast Fashion Shipping Wholesale Fashion 263

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

DECEMBER 9, 2021

Many brands were out of stock and out of luck during the 2020 holiday season. Once goods make it off a ship, the next slowdown comes as dozens of entities with conflicts of their own work to accommodate their quick transport. The Bullwhip Effect. Diversify channels to sidestep disruptions. Consolidate to optimize transportation time.

Fulfillment 305

Fulfillment Shipping Consumer Management 305

Retail TouchPoints

NOVEMBER 4, 2021

The retailer is hoping that members will see the fuel incentives as valuable at a time of rising gas prices. Kroger Boost is an accelerant,” said Bill Bennett, VP and Head of Ecommerce at Kroger in an interview with the Cincinnati Enquirer. The collaboration includes bedding, storage and baby-related items.

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Fulfillment Shipping Promotions Location 264

Retail TouchPoints

DECEMBER 25, 2024

Retailers unable to manage returned goods effectively and restore them to perfect conditions for their customers end up either selling these items at a significantly reduced price or disposing of them entirely. Customers are attracted to free return shipping, refunds, and no questions asked policies.

Returns 162

Returns Wholesale Management Shipping 162

Retail TouchPoints

JULY 21, 2023

We at Walmart+ believe that everyone should be able to enjoy all the ways a Walmart+ membership helps them save time and money, with benefits like free shipping and grocery delivery, nationwide gas discounts and video streaming with Paramount+ at no extra cost,” wrote Venessa Yates, SVP and General Manager of Walmart+ in a blog post. “We

Shipping 246

Shipping Management ATS Fulfillment 246

Retail TouchPoints

APRIL 15, 2021

Last year, Target opened a new sortation center in Minneapolis, designed to ship packages from stores more efficiently by using technology the retailer had previously acquired from Grand Junction and Deliv. For years, Target has put our stores at the center of how we serve our guests,” said John Mulligan, COO of Target in a statement. “For

Fulfillment 285

Fulfillment Shipping Location Consumer 285

Retail TouchPoints

JULY 30, 2020

“The Big Lots team is focused on delivering exceptional service and continued growth across our channels, and that includes meeting customers’ increasing desire for immediate, integrated online shopping experiences,” said Erica Fortune, VP of E-Commerce at Big Lots in a statement.

Planning 260

Planning Shipping Shopping ATS 260

Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. It was simple and I was able to make my party at the last minute and deliver an awesome gift like I hoped.’”

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Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 269

Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. How fast and reliable is the delivery service?

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Shipping Customer Experience Consumer Location 264

Retail TouchPoints

JUNE 25, 2024

Foot Locker had rolled out its FLX loyalty program in North America in February 2020 in order to unify all its brands under a single loyalty platform. Aligned with our Lace Up plan , we believe this initiative strengthens our customer relationships and cements Foot Locker’s position as a leading omnichannel retailer.”

Drop-Shipping 258

Drop-Shipping Planning Shipping Returns 258

Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. It’s no surprise that Amazon is boosting its own last mile investments in order to remain at the cutting edge of delivery. Orders placed through Amazon Prime will include a $9.95

Shipping 306

Shipping Consumer Planning Marketing 306

Retail TouchPoints

AUGUST 16, 2022

Walmart is further enhancing the value of a Walmart+ membership with the addition of a Paramount+ Essential subscription at no extra cost. Walmart already has made several other moves to improve its membership service since its launch in September 2020 , including removing shipping minimums and adding six months of Spotify Premium access.

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Shipping Planning Management Shopping 269