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Study: Consumers Warm to Social Commerce, But Payment Mistrust Could Hamper Growth

Retail TouchPoints

Isolation was a defining characteristic of 2020: with stores, workplaces, restaurants, gyms and travel hubs closed, people around the world turned to one of the few remaining channels available for community and connection — social media. billion in 2020, making up nearly 30% of all internet ad revenue.

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The Rise of Micro Markets in Airports

Retail TouchPoints

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic and significant economic challenges for airports. This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores.

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The e-commerce trends set to accelerate this year

Inside Retail

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. From budget-friendly options and making returns easy to rewards programs and payment options, every interaction can offer a reason to remain loyal.

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Retail Trends in 2021 — Overcoming 2020’s Challenges

Retail TouchPoints

Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. But let’s be real here. But the post must go on.

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Don’t Get Scammed by a Grifter: How to Avoid and Manage Gift Card Fraud

Retail TouchPoints

retailers sold in November 2020 increased 25% year-over-year , with an additional increase of 106.1% year-over-year in December 2020. . According to Digital Commerce 360 , in 2020 consumers spent $861.12 Gaining access to consumer accounts has increased, allowing fraudsters to purchase gifts on their dollar.

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The Benefits of Prepaid Top-Up Cards for Big Brands

Retail TouchPoints

In recent years, the financial landscape has changed dramatically with new economic challenges making it increasingly difficult for consumers to commit to recurring monthly payments. Against this backdrop of economic uncertainty, consumers are finding ways to manage their budgets while also staying loyal to the brands they love.

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4 Tips for Staying Ahead of Retail Competitors

Retail TouchPoints

According to the National Association of Convenience Stores (NACS) 2020 SOI Report, there are 150,274 C-stores in the U.S., decrease from 2019 primarily driven by the decrease in single-site operators. Focus on service. Contactless payment options are yet another big opportunity.