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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

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Myer’s latest trading update is a testament to putting the customer first

Inside Retail

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. King has been on a 12-month rolling contract with Myer since 2018 and has decided to retire at the end of this financial year to return home to Florida to be with his family.

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4 Key Steps to Profitable Store-Based Fulfillment

Retail TouchPoints

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. A frictionless return experience is critical. The survey found that returning an item ranked as the No.

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8 Key Ecommerce Automation Strategies That Drive Sustainable and Profitable Growth

Retail TouchPoints

in 2019 to 14.9% 76% of consumers say convenience is a key priority when selecting a retailer, so an automated inventory management process is a critical component of any growing ecommerce business’ success. of online purchases were returned — up from 18.1% Cheryl Williams, Return Rabbit. Incident management. “On

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How Build-A-Bear’s Pandemic Shift Created Long-Term Omnichannel Opportunity

Retail TouchPoints

After successfully implementing ship-from-store services, Build-a-Bear and Deck Commerce introduced buy online, pickup in-store (BOPIS) and buy online, return in-store (BORIS) services. The retailer also rolled out single-click capabilities for shipping labels, which made the returns process faster and easier for online shoppers.

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Retailers are Transforming the Digital Experience for Customers

Retail TouchPoints

In 2019, Verizon was the first in the world to offer commercial 5G mobile service, and consumers today have many choices of 5G-enabled devices, offering retailers an opportunity to accelerate potential use cases. One of the rising trends in the retail industry today is the changing nature of retail stores and inventory management.

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E-commerce growth driving Dexus industrial real estate demand

Inside Retail

“What we’ve seen is occupancy up around 99 per cent in core logistics portfolios,” says Hutcheon, “so it’s critical to understand where our customers need to be in the future as they grow, which is why there was very strong activity in industrial leasing relative to the past 10 years up to 2019.