Salesforce’s Top 5 Predictions for Holiday 2022
Retail TouchPoints
JULY 26, 2022
In 2020 and 2021, customer loyalty saw a huge shift to convenience and safety as consumers demanded a frictionless experience – often buying online from home and having the order fulfilled in or from the store. Up to 60% of digital orders are now influenced by the store – whether demand is generated or fulfilled.
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