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The survey found that many Americans believe the quality of the in-storeexperience has declined since 2019—the last year before the Covid lockdowns that began in March 2020. adults to share their experiences and views on the current state of in-store retail. adults on Jan.
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Footfall was down by one third in July on the same month in 2019, according to the British Retail Consortium. And they must build first-class customerexperiences – both online and in physical stores – responding to permanent changes in shopping habits. Building first-class customerexperiences.
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