Inside Retail

FEBRUARY 11, 2024

With shipping rates climbing, retailers today are far less likely to be offering free delivery with purchases to encourage purchases – but they can still attract customers by offering delivery options to suit their budgets. DHL eCommerce is a relatively new division of DHL, formed in 2019, effectively replacing the old DHL Global Mail.

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Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Retail TouchPoints

OCTOBER 13, 2021

Vuori has received a $400 million investment from SoftBank Vision Fund 2 that values the activewear brand at $4 billion just six years after its debut. Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores.

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Retail TouchPoints

APRIL 22, 2022

Citing challenging macro-economic dynamics and “execution challenges” at the Old Navy brand, Gap Inc. Same-store sales at Old Navy were flat compared to 2019 in the fiscal fourth quarter, reported in March. The company is clearly also hoping a leadership change will help to right the Old Navy ship. “As

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Retail TouchPoints

JANUARY 19, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. “We’ve cooperated fully, and the government’s allegations don’t reflect the reality of safety at our sites. .

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Retail TouchPoints

OCTOBER 5, 2020

This puts Walmart at more than 30 million subscribers — well below the 150 million Prime members confirmed by Amazon in Q4 2019, but undeniably massive growth in a very short time. The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. Retail sales grew 3% during the extended holiday season (Oct.

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Retail TouchPoints

NOVEMBER 28, 2022

While digital penetration is nowhere near the highs it reached during the pandemic, when online accounted for approximately 40% of sales, according to Macy’s CEO Jeff Gennette, ecommerce is continuing its pre-pandemic growth trend with digital penetration this year at 33% , up from 25% in 2019. .

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Retail TouchPoints

OCTOBER 4, 2022

The company’s discounted Prime membership has received a new name — Prime Access — and allows those who qualify to register for the service at a monthly rate of $6.99 The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts.

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Retail TouchPoints

JULY 10, 2020

The study found that this evolving area was already causing retailers to shift their budgets: Google Shopping (the image-focused product ads that appear at the top of a search) spend was up approximately 7% in 2019, while Google paid search (the text-based links that appear within the search results) spend fell nearly 8%.

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Retail TouchPoints

OCTOBER 4, 2022

Starboard Cruise Services , the LVMH Moët Hennessy Louis Vuitton luxury retail-at-sea company, has promoted Sherrie Day to the role of Global Head of Merchandising. Day spent more than 18 years at Target where she led buying and merchandising in a number of senior roles. Day will report to Lisa Bauer, President and CEO of Starboard.

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Retail TouchPoints

DECEMBER 5, 2022

million of liquidity available at the end of Q3 2022, including about $92 million of availability under asset-based credit lines, against nearly $1.8 compared to 2019. “We The retailer had about $121.5 billion in debt. However, the retailer is still struggling on the sales side. Net sales were down 1.6% Comparable sales were down 3.2%

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Retail TouchPoints

FEBRUARY 28, 2023

These facilities are significantly smaller than traditional fulfillment centers but are designed to prepare items for immediate delivery — and Amazon is poised to expand from 45 same-day sites (as of 2019) to at least 150 in the next several years, according to MWPVL International. for orders under $25. per package, compared to $1.75

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Retail TouchPoints

NOVEMBER 30, 2023

ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement. True Classic, founded in 2019, was identified as a fast-rising DTC brand in November 2022, and the retailer’s COO detailed the company’s brick-and-mortar expansion plans earlier this month.

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Retail TouchPoints

JULY 15, 2021

Eddie Bauer is following the lead of other top retailers and getting into the rental business with the launch of a new program that will allow customers to rent its technical apparel and gear at “a fraction of the full retail price.”. The retailer’s rental offerings can be shipped anywhere in the contiguous U.S.

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Retail TouchPoints

OCTOBER 4, 2021

As we approach the holiday season, guests are excited to shop early,” said Christina Hennington, EVP and Chief Growth Officer at Target in a statement. According to a blog post written by Julie Murphy, Chief People Officer at Walmart, most of these 150,000 positions will be permanent and full-time.

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Retail TouchPoints

APRIL 29, 2022

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Similar to how Amazon Prime has made fast, free shipping an expected part of ecommerce, customers seek return processes that are equally stress-free and easy to complete. Turn Returns Upside Down.

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Retail TouchPoints

JULY 30, 2020

“The Big Lots team is focused on delivering exceptional service and continued growth across our channels, and that includes meeting customers’ increasing desire for immediate, integrated online shopping experiences,” said Erica Fortune, VP of E-Commerce at Big Lots in a statement.

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Retail TouchPoints

MAY 1, 2024

“Today’s customers expect more from the private brands they purchase — they want affordable, quality products to elevate their overall food experience,” said Scott Morris, SVP, Private Brands, Food and Consumables at Walmart in a statement. The launch of Bettergoods delivers on that customer need in a meaningful way.”

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Retail TouchPoints

APRIL 30, 2021

The strong sales growth reflects the positive impact of the retail giant’s ongoing investments; their positive effects have outweighed the costs, according to Charlie O’Shea, VP at Moody’ s. Shipping investments also helped Amazon defray one of the downsides of increased retail activity: higher last mile costs. “As Total sales rose 45.2%

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Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. It was simple and I was able to make my party at the last minute and deliver an awesome gift like I hoped.’”

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Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. It’s no surprise that Amazon is boosting its own last mile investments in order to remain at the cutting edge of delivery. Orders placed through Amazon Prime will include a $9.95

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Retail TouchPoints

NOVEMBER 10, 2021

Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount. per share but currently trading at $18.20 REI Co-Op has been offering rentals since April 2019.

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Retail TouchPoints

OCTOBER 11, 2021

The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website. The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

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Retail TouchPoints

AUGUST 12, 2022

“Everybody looked around during the pandemic and said, ‘I hate my house,’” said David Marcotte, SVP at Kantar in a statement. Maxx ) and Ross Stores (both 51% ) and H&M at 47.2%. The idea of mailing and shipping benefited from the pandemic, but given the legal changes, its growth might be sustainable.”.

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Inside Retail

JULY 7, 2021

To keep up with its expansion, Peachymama needed a more efficient and customised shipping process. Since implementing ShipStation in 2019, Peachymama has: Increased order processing speed by 400 per cent with ShipStation’s Scan to Verify feature. Discover Peachymama on their Instagram or support them at peachymama.com.au.

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Retail TouchPoints

APRIL 20, 2022

Brooklinen’s physical expansion was inspired by 227% year-over-year sales growth at its retail stores in Brooklyn and Manhattan. “Beyond growing the business, our intention with retail is to authentically integrate into each community where we put down roots,” said Josh Illig, VP of Retail at Brooklinen in a statement.

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Retail TouchPoints

JULY 7, 2020

Retail Ecommerce Ventures LLC, which purchased the brand assets of Dressbarn from Ascena Retail Group in 2019, has offered $20 million for the intellectual property and e-Commerce business assets of Pier 1 Imports. Pier 1, which operated approximately 940 stores at the beginning of 2020, filed for Chapter 11 bankruptcy protection in February.

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Retail TouchPoints

NOVEMBER 4, 2021

The retailer is hoping that members will see the fuel incentives as valuable at a time of rising gas prices. Kroger Boost is an accelerant,” said Bill Bennett, VP and Head of Ecommerce at Kroger in an interview with the Cincinnati Enquirer.

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Retail TouchPoints

JUNE 11, 2020

Staff members at the closed stores will be offered new roles with the company, such as handling fulfillment of ship-from-store orders. The retailer expects online sales to account for 25% of its total by 2022, up from 14% in fiscal 2019. Inditex will support this effort by investing €1 billion. Sales fell 44% to €3.3

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Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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Retail TouchPoints

MAY 15, 2023

in an effort to reduce delivery costs while maintaining the fast shipping speeds the company is known for, multiple sources report and Amazon has confirmed. Amazon has been overhauling its logistics network to “regionalize” where inventory is located across the U.S.

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Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Retail TouchPoints

FEBRUARY 5, 2024

So it’s a bit surprising that Amazon would be willing — is even pushing — to get rid of that “brand moment” at the point of delivery. Over the last few years, Amazon’s brand recognition has become very nearly absolute while, at the same time, the importance of third-party sellers to its business has increased. and Canada.

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Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Winter elements have historically been unkind to packages, which as a side note is why shipping insurance is a good idea during the winter. Brick-and-mortar sales — which will account for 81.2% of total U.S. this year by two full years.

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Retail TouchPoints

JUNE 30, 2021

The program follows on the launch of Farfetch Donate in the UK with partner Thrift+ in October 2019, and it will allow Farfetch customers to extend the life of their clothes while earning shopping credit and raising money for charity. They can then ship it to ThredUP or have it collected at home for free.

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Retail TouchPoints

AUGUST 7, 2024

After a little more than a year in his role as EVP and Chief Consumer Officer, Jim Dausch has stepped down from his post at Under Armour , according to an SEC filing from the company. Before joining Under Armour, he spent more than 20 years in various roles at Marriott. When Dausch leaves the company on Aug.

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