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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Headwinds at Gap: Old Navy CEO Out, Banana Republic UK to Shutter Ecommerce Operations

Retail TouchPoints

Citing challenging macro-economic dynamics and “execution challenges” at the Old Navy brand, Gap Inc. Same-store sales at Old Navy were flat compared to 2019 in the fiscal fourth quarter, reported in March. The company is clearly also hoping a leadership change will help to right the Old Navy ship. “As

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Survey: 11% of Americans Subscribed to Walmart+ in its First Two Weeks

Retail TouchPoints

This puts Walmart at more than 30 million subscribers — well below the 150 million Prime members confirmed by Amazon in Q4 2019, but undeniably massive growth in a very short time. The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part.

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Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

Retail TouchPoints

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. Retail sales grew 3% during the extended holiday season (Oct.

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Similar to how Amazon Prime has made fast, free shipping an expected part of ecommerce, customers seek return processes that are equally stress-free and easy to complete. Turn Returns Upside Down.

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Michaels Prepares Marketplace Offering to Offer More Than ‘Just Coupons and Discounts’

Retail TouchPoints

The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website. The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

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Google Ads Tips: Target The Right Customer At The Right Point In The Shopper Journey

Retail TouchPoints

The study found that this evolving area was already causing retailers to shift their budgets: Google Shopping (the image-focused product ads that appear at the top of a search) spend was up approximately 7% in 2019, while Google paid search (the text-based links that appear within the search results) spend fell nearly 8%.

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