NRF 2021: High-Level Insights from Lowe’s, Chewy, Alibaba and Wayfair
Retail TouchPoints
JANUARY 21, 2021
Chewy acquired more customers than it did in all of 2019. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. In the first half of 2020, amid COVID’s first wave in the U.S.,
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