Indigo 9 Digital

NOVEMBER 16, 2023

By Tricia McKinnon Over the past decade direct-to-consumer businesses have popped up in nearly every corner of the retail sector. From mattresses sold by Casper to prescription eyeglasses from Warby Parker ambitious founders have taken a page from Amazon’s playbook hoping to sell goods directly to consumers online. million and $58.5

Consumer 98

Consumer Returns Advertising Marketing 98

VMS

OCTOBER 18, 2021

has appointed Massimo Baratto as Executive VP, Chief Consumer Officer, according to a press release. Baratto, who joined Under Armour in 2018, has served as Managing Director of the EMEA region. Kara Trent will succeed Baratto as Senior VP/General Manager of EMEA. Under Armour (Baltimore, Md.)

Consumer 81

Consumer Visual Merchandising Management Marketing 81

Retail TouchPoints

OCTOBER 1, 2022

Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. As the London-headquartered brand’s Chief Creative Officer, Lee will manage all Burberry collections.

Fashion 259

Fashion Management Consumer ATS 259

Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I I am fervently dedicated to providing a seamless and transparent monetization platform for creators,” said Gautam Goswami, CEO of CommentSold in a statement. “CS

Drop-Shipping 207

Drop-Shipping Shipping Fulfillment Management 207

Inside Retail

AUGUST 16, 2021

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Founded in 2012, lingerie label Neiwai (meaning ‘inside and outside’) is another direct-to-consumer label that began online.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. While some industry experts are saying that Myer’s optimistic take on its 0.1

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

OCTOBER 12, 2021

Current Health combines remote patient monitoring, telehealth and patient engagement into a single solution for healthcare organizations, and Best Buy will leverage its expertise in consumer-friendly technology to boost those offerings. Company executives referenced “health” 44 times on earnings calls in 2018 and 2019, according to Forbes.

ATS 249

ATS Consumer Management Customer Experience 249

Retail TouchPoints

APRIL 1, 2021

Direct dialogue is essential to our work environment — we encourage associates to bring their comments, questions, and concerns directly to their management team with the goal of quickly improving the work environment and challenging leadership assumptions,” said Nantel. “We Verdict Uncertain in the Court of Public Opinion.

Consumer 180

Consumer Fulfillment Department Stores Wholesale 180

Retail TouchPoints

MARCH 8, 2023

Brand management firm WHP Global has received a $375 million equity investment from funds managed by the private equity group of Ares Management Corporation to fuel its next wave of brand acquisitions. We look forward to partnering with Yehuda and the WHP team on its mission to acquire and grow global consumer brands.”

Brand Management 238

Brand Management Management Fashion Marketing 238

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. Skin Rocks took a similar approach.

Customer Experience 224

Customer Experience Consumer Marketing Accounting 224

Retail TouchPoints

AUGUST 10, 2021

CVS Health has introduced Aetna Virtual Primary Care, connecting consumers with physicians and specialists anytime and anywhere. The ecommerce titan entered pharmaceuticals with the acquisition of PillPack in 2018 and has since focused on building off this base.

Location 278

Location Planning Management Consumer 278

Retail TouchPoints

JANUARY 4, 2021

JCPenney CEO Jill Soltau has stepped down as the retailer’s new owners, Simon Property Group and Brookfield Asset Management , begin a search for a new leader to reinvigorate the retailer. Soltau joined JCPenney in October 2018 with the goal of spearheading a turnaround at the struggling retailer.

Management 228

Management Location Consumer ATS 228

Retail TouchPoints

DECEMBER 8, 2023

This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. The key to consumers’ hearts lies in the merch partner you choose. It’s also the speed at which you’re able to communicate with your account manager or designer. But what goes into these quick-turn collaborations ?

Drop-Shipping 242

Drop-Shipping Apparel Accounting Shipping 242

Cisco Retail

SEPTEMBER 8, 2021

With some research forecasting that more than 75 million IoT devices will be deployed globally by 2025 , enterprise IT administrators have a huge challenge on their hands: How to manage network access policies between so many users, devices, and networks with diverse access privileges. They’re expensive, time-consuming, and inefficient.

Management 142

Management Kiosk Location Consumer 142

Retail TouchPoints

MAY 18, 2023

Thanks to its core product — stylishly packaged, “beauty forward” hand sanitizers crafted in partnership with the well-known Givaudan perfume house — the brand achieved a $60+ average order value (AOV) from its inception in 2018. After six months of B2C sales in the U.S., This is the key to growth.”

Planning 245

Planning Accounting Wholesale Consumer 245

Retail TouchPoints

MARCH 2, 2023

The platform’s gross merchandise volume (GMV) has been on the decline since 2018 — the company reported $18.2 billion of GMV it logged in the same quarter in 2018. And active buyers also have been declining, with 134 million reported in Q4 2022, down from a peak of 179 million in Q4 2018.

Shipping 264

Shipping Returns Management Consumer 264

Inside Retail

MAY 23, 2024

First introduced in 2004, the annual fashion show was put on hiatus in 2019 after the show reported its lowest-ever ratings in 2018. This is partly understandable given the continued softness among consumers, but it also underlines how much work is left to do in the process of brand reinvention.

Fashion 147

Fashion Returns Consumer Apparel 147

Inside Retail

JUNE 29, 2022

Owndays’ executives Shuji Tanaka and Takeshi Umiyama will retain their shares in the company and continue to manage Owndays as an independent brand. The Japanese retailer received investment from LVMH-owned L Catterton and Mitsui & Co in 2018. The deal is expected to help both companies further expand their presence in Asia. “As

Customer Experience 228

Customer Experience Management Consumer Accessories 228

Retail TouchPoints

MAY 5, 2023

The two companies have been partners since 2018, in a collaboration that spans same-day delivery, curbside pickup, EBT SNAP payments, virtual convenience, alcohol delivery and pickup and now advertising. This approach makes managing multiple campaigns easier and less complex as we scale.”

Advertising 269

Advertising Grocer Marketing Consumer 269

Inside Retail

MARCH 19, 2023

How does what was once an incredibly successful beauty business see its share price fall from $7 in 2018 to just 20 cents today? Back in time The story starts in 2017, when then-CEO and managing director John Humble went on a bit of a buying spree. There’s no reason that business should fail if it’s being managed properly.

Beauty and Health 244

Beauty and Health Management Shipping Promotions 244

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Consumers can visit a store to physically check out a mattress and then return home to make the purchase online and schedule delivery.

Management 199

Management Wholesale Consumer Marketing 199

Inside Retail

DECEMBER 12, 2023

When Inside Retail spoke with current CEO Craig King back in 2018 it was established that the company was scouting for CBD locations in both Melbourne and Sydney. It comes as the brand plans to open new stores in Sydney and Melbourne in early 2024. Ksubi’s return to operating stand-alone stores in Australia has been a long time coming.

Returns 273

Returns Fashion Location Marketing 273

Inside Retail

MARCH 20, 2024

The evolution of once seemingly functional items, such as luggage, shoes and the humble water bottle, into status symbols, has led particular brands to develop cult followings and created opportunities for new products and services that cater to these consumer obsessions. The #airportoutfit has amassed over 690.3 I know what I want.

Marketing 246

Marketing Consumer Location Promotions 246

Retail TouchPoints

JANUARY 12, 2022

To account for this rapidly evolving environment, savvy convenience retailers have focused on closing the gap between what consumers expect and what retailers can deliver. According to NewVoiceMedia’s 2018 Serial Switchers report, businesses lose $75 billion a year due to poor customer service. Focus on service. in 2020 despite a 13.9%

Payment Services 233

Payment Services Wholesale Inventory Management Consumer 233

Inside Retail

APRIL 18, 2024

Specifically in terms of geographies, when you look at where it’s coming from, you see that in North America, which is the most important market in the world, we managed to grow by more than 27 per cent,” Motte said. How are you going to manage on Saturday? We’re going to manage because our people deserve it.”

Beauty and Health 263

Beauty and Health Dead-Stock Fashion Marketing 263

Inside Retail

MAY 27, 2021

Despite launching an e-commerce site and new look stores in mid-2018, the Healthy Life franchise struggled to make an impact on consumers. Ananth Sarathy, the former general manager of digital experience at WooliesX, will lead the HealthyLife business as managing director. Booming market.

Consumer 246

Consumer Management Beauty and Health Marketing 246

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. The retailer is seeking to complete its turnaround by zeroing in on its appeal to Gen Z consumers, among whom the brand is already well-known. In its filing, the retailer noted that it achieved total net sales growth of 93.1%

Jewelry 260

Jewelry Accessories Accounting Location 260

Retail TouchPoints

MARCH 28, 2023

Devising a new returns policy, then, entails managing a series of trade-offs that vary from one business to the next. Under lenient returns policies, retailers tend to be too quick to blame high returns on so-called “opportunistic renters” — consumers who buy with the intention of returning the item rather than keeping it.

Returns 252

Returns Home Furnishings Supply Chain Management Consumer 252

Inside Retail

AUGUST 17, 2021

One day in the not-too-distant future, consumers will be able to walk into mainstream retail stores and buy pleasure products like vibrators and dildos without raising an eyebrow. It came about after Allen mentioned that Womanizer was her favourite vibrator in her 2018 memoir, My Thoughts Exactly. This process has already begun.

Beauty and Health 246

Beauty and Health Department Stores Consumer Location 246

Retail TouchPoints

MARCH 10, 2023

Shein is reportedly set to raise $2 billion in new funding this month, while Wish is continuing its attempts to win back consumers, most recently by opening its platform to more than 18,000 new European merchants. 1 shopping app in America back in 2018 , but today it’s largely out of the game at No. Wish also was the No.

Shipping 198

Shipping Consumer Shopping Apparel 198

Retail TouchPoints

JUNE 17, 2021

Staples CEO Alexander (Sandy) Douglas will step down effective June 18, 2018. I look forward to working closely with CFO Jeff Hall and the rest of the senior management team to oversee the day-to-day operations of the company and execute on our growth strategy as the economic recovery in North America gains momentum.”.

Management 163

Management Consumer Store Operations ATS 163

Retail TouchPoints

DECEMBER 27, 2022

Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year. In fact, 73% of consumers currently connect with businesses via voice calls, and one-third plan to do even more business through voice in the next year.

Customer Experience 313

Customer Experience Consumer Accounting Marketing 313

Retail TouchPoints

MAY 5, 2022

As Torrid’s CCO, Muñoz will manage product, design, product development, fabrication, sourcing, technical fit, creative marketing and merchandising. Serving as Torrid CEO from August 2018 to April 2022, Muñoz led the retailer through the COVID-19 pandemic and a 2021 IPO.

Apparel 224

Apparel Accounting Management Consumer 224

Retail TouchPoints

FEBRUARY 1, 2021

Consumer demand in the toy category and for Toys ‘R’ Us remains strong, and we will continue to invest in the channels where the customer wants to experience our brand.”. The original Toys ‘R’ Us was liquidated in 2018 , but Tru Kids acquired its intellectual property and resurrected the retailer in 2019.

Brand Management 230

Brand Management Planning Location Management 230

Inside Retail

NOVEMBER 16, 2022

Burberry has lagged competitors like Gucci, Prada and Loewe in creating a sharp brand in recent years and Lee will play an “important part in re-igniting interest”, said Mario Ortelli, managing partner at advisory firm Ortelli&Co.

Fashion 278

Fashion Department Stores Planning Accounting 278

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 305

Payment Services Consumer Customer Experience Accounting 305