2017 Payment Services Shipping 
Retail TouchPoints
MARCH 27, 2025
Dealing with customer service for a faulty product or return? One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. Most still rely on Natural Language Processing (NLP), keeping them locked in a cycle of linear interactions.
Retail TouchPoints
FEBRUARY 4, 2021
Before the NotPetya attack rampaged through Europe in 2017, affecting companies including FedEx and shipping giant Maersk, few people would have thought a vulnerability in a piece of accounting software could create such devastation. Critical vulnerabilities can be found in unexpected places. Adopt a zero trust approach.
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Retail TouchPoints
NOVEMBER 20, 2023
As the tactics behind these crimes become increasingly sophisticated, and customer expectations for in-store experiences are higher than ever, retailers are finding it more difficult to protect their assets while maintaining great service. While they solve one issue, they create a few more when it comes to theft. Set safe web browsing rules.
Retail TouchPoints
AUGUST 15, 2023
In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). It was an involved, intense process.
Retail TouchPoints
JULY 2, 2024
Since its launch in 2017, the platform has raised more than $1.29 Bringing Silicon Valley-Style Innovation to Wholesale In 2011, Rhodes was working for payments solution Square in Silicon Valley while running a side hustle as a wholesale distributor for New Zealand-based Blunt Umbrellas. “It billion and was valued at $12.59
Inside Retail
JUNE 28, 2021
As digital-first shopping is here to stay, retailers must invest in connected experiences — and success hinges on frictionless operations. However, collaboration between retail marketers and their commerce and service counterparts is less common, with only about half saying their goals are aligned. And consumers can feel it.
Cisco Retail
JANUARY 19, 2022
In 2017, Cisco and Mercy Corps came together to launch Technology for Impact – a 5-year partnership centered around the shared goal of delivering humanitarian aid and development assistance faster, better and to more people around the world through digital solutions. Meshach Malagwi, Mercy Corps Cash and Electronic Voucher Officer.
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