Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. On the community service front, Payless is launching a “Powered by Payless” initiative for the coming fall season to help communities affected by the pandemic.

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Planning Payment Services Brand Management Location 227

Retail TouchPoints

JULY 22, 2021

More data processed gives way to more possibilities of data breaches. Similarly, Home Depot also faced a large-scale data breach in 2014, leading to over 56 million payment information being stolen. In 2017, retail coffee giant Starbucks faced a strong backlash from consumers in the U.S. This has led to over $18.5

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Payment Services Consumer Customer Experience Accounting 306

Cisco Retail

MAY 5, 2021

The Cisco Financial Services team welcomes imimobile’s Aly Abji – Strategic Client Director for Financial Services as our guest blogger this week. Meeting customers where they are has been a common phrase and goal that customers share with us. Self-service opportunities include: Rich mobile messaging channels.

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Payment Services Customer Experience Promotions Management 111

Retail TouchPoints

SEPTEMBER 10, 2021

(Seven Whole Foods locations in the Seattle area already are using the Amazon One contactless payment solution , which allows customers to pay by scanning their palm.). Customers at these new Whole Foods won’t have to use JWO if they don’t want to, they can instead choose to use self-checkout lanes.

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Checkout Payment Services Location Marketing 262

Retail TouchPoints

JANUARY 20, 2022

Other tech integrations that will enable a “seamless and elevated shopping experience” include new inventory management systems , new technology to support customer service and the Amazon One palm recognition payment system for fast checkout. There will be humans working the store too.

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Payment Services Apparel Inventory Management Department Stores 263

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 45% of consumers streamed live television at least weekly, up from 20% in 2017. . The subscription phenomenon. billion by 2025.

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Payment Services Marketing Consumer Shopping 104

Hyken

OCTOBER 18, 2021

Each week I read many customer service and customer experience articles from various resources. Dan Gingiss) Find a “candle” in your customer experience and see if you can upgrade it to the way-cooler “sparkler.” 3 Ways Covid-19 Has Changed the Customer Experience Forever by Josiah Johnson.

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Payment Services Customer Experience Management Consumer 77

Inside Retail

JULY 30, 2024

Fairprice Group’s convenience store chain Cheers, which has operated unmanned stores since 2017, announced plans to open 13 more in partnership with the Singapore Armed Forces (SAF) this year. The company stated that Cheers’ unmanned stores currently serve tens of thousands of customers in Singapore each month.

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Checkout Payment Services Accounting Planning 147

Inside Retail

JUNE 19, 2024

The online platform is expected to cease operations from March next year. The closure of their China operations likely stems from an inability to sustain further financial losses.” Alibaba provided the joint venture with technology infrastructure, marketing, payments, logistics, and other technology support.

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Payment Services Fashion Marketing Consumer 147

Wiser

JUNE 23, 2020

Mobile payments and rewards, the drive to provide healthier options, and consumers’ demand for fast service without compromising on quality have affected every type of restaurant. Quick service restaurants in particular have had to respond to the rise of fast-casual dining. Differentiate Your In-Store Experience.

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Payment Services Shrinkage Location Marketing 78

Inside Retail

JULY 23, 2023

For instance, he noted that customers wouldn’t place a deposit, and would pay once the carpet was installed. This would place additional stress on the stores – who would be tasked with recouping debt – if the customers couldn’t afford to pay following installation. “We

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Payment Services Planning Marketing Customer Experience 130

Inside Retail

APRIL 8, 2024

The expansive three-storey showroom, covering an area of 46,806 square feet and showcasing a curated selection of over 1500 pre-owned motorbikes, is a testament to iMotorbikes’ rise since its humble beginnings in 2017. Looi said that in the near future, customers can expect several technological advancements and new features.

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Marketing Payment Services Fulfillment Planning 130

Retail Minded

MAY 17, 2022

In fact, during the first half of 2017, several significant retailers were forced to go out of business due to poor planning owing to economic inflation. Fortunately, various services can help keep your retail establishment afloat in stormy financial waters. What Are Credit Report Services? . Improve Customer Service .

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Merchant Services Payment Services Finance Management 52

365 Retail

AUGUST 4, 2022

Technology is constantly evolving to improve business processes, create consumer solutions, and provide adaptable and convenient service. 1. If you recently made a purchase through Target, Amazon, Walmart, PayPal, or other big online companies, you probably noticed an option to split your order total into several payments. .

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Merchant Services Payment Services Consumer Point of Sale 59

Indigo 9 Digital

MAY 10, 2023

Then it began offering in app payments in 2011. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. Starbucks is in the process of building out its network of pickup only locations.

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Payment Services Customer Retention Location Retail Trends 52

Wiser

SEPTEMBER 15, 2020

In 2017, Target announced that it would partner with Google on an initiative that would allow consumers to shop at the retailer via Google Express. People who owned a Google Home system would be able to integrate that system with Target’s payment card, REDcard. Google and Target. They could shop, get support, and more via voice search.

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Payment Services Home Furnishings Consumer Returns 78

Indigo 9 Digital

FEBRUARY 27, 2023

By Tricia McKinnon I have long wondered how Starbucks has been able to consistently provide such great customer service. While everyone understands the importance of great customer service in reality it is extremely difficult to achieve even if a retailer only has one store. A world class customer experience.

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Payment Services Customer Experience Location Customer Retention 52

Indigo 9 Digital

MARCH 30, 2022

New Retail is an initiative aimed at connecting online and offline retail and digitizing stores to provide a better customer experience. Hema’s app remembers shopper buying behavior and leverages machine learning to make personalized product recommendations for customers. Digital payments including facial recognition.

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Payment Services Fulfillment Department Stores Shipping 52

Retail TouchPoints

JANUARY 23, 2025

that, together, process millions of returns every month. Enter Happy Returns, which promises to make the process easier and more cost-effective, both for the retailers that use its service and their customers. The sale of the reverse logistics-focused Happy Returns to one of the largest logistics operators in the U.S.

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Cisco Retail

MAY 3, 2022

While working in a field services role, I earned the following Cisco certifications: CCNA , CCDA and CCNP. . In January 2021, I took on the strategic role of Chief Operating Officer to help align and drive strategy for the company. We leveraged Cisco technologies, with a focus on a recurring payment model. Tell us about Evox!

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Marketing Payment Services Management Returns 52

Indigo 9 Digital

MAY 10, 2023

While McDonald’s may seem like a traditional brand it has made great strides in modernizing its customer experience. Not many restaurants have been able to sit on the sidelines hoping customers will order like they used to, primarily on premise. Points in exchange for more digital customers.

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Kiosk Payment Services Promotions Marketing 52

Retail Geek

JULY 7, 2022

Scot: [2:15] Yeah they’re not a lot of good ones whatever you do don’t sign up for that paid service because it just makes your tweets take 10 times longer to go out it’s like the opposite of a feature. Assortment of items with different prices and different service levels from Amazon Fresh and from Whole Foods.

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Merchant Services Fulfillment Consumer Payment Services 81

Cross Cap

FEBRUARY 1, 2018

A guest post by our friends from Pivotal Payments. According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Self-serve kiosks and mobile apps integrate digital technology for a well-rounded and exciting customer experience. Sell on Emotion – Not on Logic.

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Customer Experience Payment Services Shipping Fulfillment 52

Retail Prophet

APRIL 11, 2025

By the 20th century Hudsons Bay was a staple in almost every downtown Canadian shopping district and suburban mall, earning a reputation as a provider of quality products backed by solid customer service and guarantees for Canadian families. Lord & Taylor shut down in 2020, and Baker took HBC private the same year.

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Payment Services Department Stores Fashion Management 40