2015 Customer Experience Shipping 
Retail TouchPoints
FEBRUARY 5, 2024
And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.
Inside Retail
FEBRUARY 19, 2025
Nappa first started working at Oz Hair & Beauty as a warehouse packer during school holidays and officially joined the business as a partner in 2015. He also implemented several supply-chain optimisations, including a custom ship-to-store solution, which led to significant cost-savings, she said.
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Retail TouchPoints
MAY 17, 2023
The investor has stated that Dollar General lacks “adequate systems” to handle challenges caused by supply chain disruptions and shipping delays, particularly unpredictable shipments and influxes of inventory, due to its poor worker retention rate. Dollar General has faced more than $15 million in fines from the U.S.
Retail TouchPoints
NOVEMBER 14, 2024
At a time when renowned athleisure brands like Lululemon are struggling , Vuori is continuing to ride its rocket ship to growth. Since its launch in 2015, Vuori has grown to serve customers across 18 countries through a growing network of brick-and-mortar locations and a robust ecosystem of distributors.
Retail TouchPoints
AUGUST 22, 2024
The retailer even ran a flash shipping program as early as 2015. Sephora runs and manages all same-day delivery operations, because “we really wanted to own that internally and own the customer experience in a more meaningful way. Curbside pickup soon followed BOPIS. That was a very intentional vision,” said Turley.
Retail TouchPoints
APRIL 1, 2022
The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.
Retail TouchPoints
JULY 3, 2024
Unlike many DTC brands that were born online and later found their way into physical retail, Monica + Andy has had a strong brick-and-mortar presence almost since its 2015 founding. As we have surveyed our customers, they’ve told us to ‘sell us more and tell us more.’ How do we think about ourselves?
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