Retail TouchPoints

MAY 17, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) for safety hazards since 2015, including blocked fire exits, blocked electrical outlets and dangerous levels of clutter. of officer- and director-level management positions, respectively. Dollar General has faced more than $15 million in fines from the U.S.

Shipping 277

Shipping Returns Customer Experience Planning 277

Retail TouchPoints

APRIL 25, 2023

As CDO, Blonder will drive the brand’s digital innovation and manage teams responsible for developing the company’s digital roadmap across both new and existing channels, as well as the company’s IT and insights team. She joins Canada Goose from Hermès where she held the role of European Managing Director.

Planning 305

Planning Consumer Management Marketing 305

Retail TouchPoints

FEBRUARY 5, 2024

The reasons are many: sustainability , cost savings , delivery efficiency and a better customer experience (for both of Amazon’s customers — the end consumer and its third-party sellers). Since 2015, Amazon has avoided using more than 2 million tons of packaging material as a result of SIPP and other packaging innovations.

Fulfillment 298

Fulfillment Drop-Shipping Shipping Customer Experience 298

Retail TouchPoints

APRIL 15, 2021

“Last year we saw ecommerce sales and influence propelled into 2025, and yet the online checkout experience is stuck in 2015,” said Raj Ramanand, CEO of Signifyd in a statement.

Merchant Services 200

Merchant Services Payment Services Checkout Finance 200

Retail TouchPoints

AUGUST 7, 2020

The new promotion, “ The Big Summer Sale Event ,” is actually “a range of different deals launching over the next few weeks,” said Nell Rona, Public Relations Manager for Amazon in an interview with Retail TouchPoints. She said the sales, which launched at the beginning of August, run through Labor Day.

Promotions 256

Promotions Management Consumer ATS 256

Retail Gazette

FEBRUARY 7, 2025

When he took over the reins as managing director in 2019, M&S was at a crossroads. By refining its offering, M&S was able to elevate the quality of each product, simplifying the customer experience while ensuring every item was aligned with its brand values.

Fashion 107

Fashion Promotions Management Customer Experience 107

Retail TouchPoints

DECEMBER 25, 2020

In a time when industry standards and strategies are changing almost weekly, labor costs continue to rise, bringing headaches to the minds of grocery industry leaders and management teams alike. One area of wasted labor costs comes from scheduling issues that chip away at both management and your associate team’s time.

Grocer 271

Grocer Management Checkout Shopping 271

A1 Retail

APRIL 23, 2025

Starting with Spring/Summer 2025, customers will be able to shop the rebranded KIDLY by MORI exclusively at babymori.com from today. This move will bring the best of both worlds into one seamless customer experience. This is an incredibly exciting chapter for MORI, Onal continued.

Wholesale 90

Wholesale Customer Experience Marketing Location 90

Retail TouchPoints

SEPTEMBER 24, 2021

The digital workplace platform is poised to help store managers streamline employee training processes and help leadership create consistent experiences across the entire fleet. With that experience, Paulsen saw clearly what it takes for a brick-and-mortar business to grow.

Fulfillment 274

Fulfillment Management Location Promotions 274

Retail TouchPoints

AUGUST 22, 2024

The retailer even ran a flash shipping program as early as 2015. Sephora runs and manages all same-day delivery operations, because “we really wanted to own that internally and own the customer experience in a more meaningful way. Curbside pickup soon followed BOPIS. That was a very intentional vision,” said Turley.

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

FEBRUARY 18, 2021

This capital will be invested in supply chain, automation and improvements to the customer experience, according to CFO Brett Biggs. Walmart is planning to make $14 billion in capital expenditures, up from its recent rate of $10 billion to $11 billion annually. in a message to Walmart associates.

Planning 233

Planning Advertising Customer Experience Location 233

Retail TouchPoints

APRIL 1, 2022

Owning the customer journey from start to finish allows brands to differentiate themselves through an engaging experience, especially as supply chain issues continue to disrupt fulfillment and create delays. It’s not enough to solely collect the data. It needs to be cleaned, harmonized and analyzed before it can be actionable.

Fulfillment 264

Fulfillment Shipping Returns Promotions 264

Retail TouchPoints

JANUARY 20, 2022

Amazon Style will actually be the company’s seventh physical retail format, which all began with Amazon Books way back in 2015. With everything seemingly managed by the customer through the app, one wonders what exactly store associates will do, and indeed whether there even will be humans on-site.

Payment Services 263

Payment Services Apparel Inventory Management Department Stores 263

Inside Retail

JULY 19, 2023

As part of the arrangement, Glow obtained 51 per cent ownership of Cargo Crew, with the brand retaining full management control. Also important was the fact that Cargo Crew was able to maintain full management control of the brand “The way we see it is that Glow is a majority investor and a true partner.

Planning 246

Planning Telecommunications Fashion Wholesale 246

Inside Retail

DECEMBER 20, 2022

How involved will Anchorage be in the management of David Jones going forward? Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Still, some other key questions about the sale remain unanswered.

Department Stores 246

Department Stores Supermarket Management Marketing 246

365 Retail

JUNE 10, 2022

ZigZag Global has won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers a remarkably superior experience”.

Customer Experience 64

Customer Experience ATS Returns Apparel 64

Retail TouchPoints

JULY 6, 2022

In fact, according to the D&D Daily’s 2020 Retail Violent Fatalities Report , retail fatalities were up 40% between 2015 and 2020, with 2020 racking up the most fatalities and incidents ever reported in a single year. . Retail fatalities are on the rise, leaving store owners and patrons more vulnerable than ever before.

Supermarket 298

Supermarket Planning ATS Location 298

Inside Retail

MAY 18, 2021

said Chris Ristovski, founder and CEO of delivery management platform SubTrux. . Ristovski started SubTrux in 2015 to help businesses manage different delivery providers and their own vehicles all from the one platform. Customer experience. For today’s customers, one of the top priorities is information.

Drop-Shipping 147

Drop-Shipping Customer Experience Shipping Management 147

Retail TouchPoints

JULY 27, 2023

we’ve been here since 2015 — but I’m seeing people who are celebrating their sixth -, seventh – and eighth -year anniversary.” Kevin Tulip: One thing is that a handful of store managers I worked with [earlier in my career] encouraged me to look for other opportunities, even outside of their stores.

Visual Merchandising 246

Visual Merchandising Finance Planning Management 246

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you approach customer service at YNAP?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

APRIL 5, 2022

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

JUNE 1, 2022

“The retailer has to make room for the shop-in-shop brand presence and ensure that the shop-in-shop experience doesn’t interrupt the store’s overall flow,” said Scott Schoeneberger, Managing Partner at design-focused technology firm Bluewater in an interview with Retail TouchPoints.

Shopping 299

Shopping Location Jewelry Customer Experience 299

Mass Relators

FEBRUARY 7, 2024

Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. LAKELAND, Fla. His retirement takes effect on March 31. Dora, Florida.

Customer Experience 52

Customer Experience Promotions Supermarket Management 52

365 Retail

NOVEMBER 1, 2023

This marks the brand’s fourth standalone boutique in the capital and its seventh in the UK, reinforcing TAG Heuer’s commitment to offering exceptional customer experiences in modern, aesthetically pleasing spaces. Swiss luxury watchmaker TAG Heuer has opened its doors to a new boutique at Westfield Stratford City in London.

Boutique 111

Boutique ATS Customer Experience Management 111

Inside Retail

FEBRUARY 28, 2022

Established in 2015 by Hannah Chipkin and Pippa Joseph, Merchgirls quickly became the go-to merch solution for companies that wanted something different to the traditional merchandise offering. As a result, this led to an improved customer experience and retention by giving customers peace of mind with consistent delivery experiences.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

365 Retail

MARCH 14, 2025

From having what are effectively marketing billboards on high streets with high passing traffic, to the personal customer experience the brand could offer to those who stepped inside, it was a clear differentiator to the upstarts that started emerging in the 2010s.

Payment Services 52

Payment Services Marketing Location Promotions 52

Cisco Retail

JULY 21, 2021

million kilometers of managed network, Enel Group is the largest electricity distribution company in the world. Enel has the biggest customer base of any private utility in the world, with 70 million electricity and gas customers. With 74 million users and more than 2.2 Cisco: What was your initial reaction to using CX Cloud?

Telecommunications 145

Telecommunications ATS Planning Management 145

Retail TouchPoints

MARCH 25, 2024

Current Challenges — Staying Focused and Measuring ROI The promise of AI could take many different forms, and that can actually be one of the biggest challenges as companies look to harness this tech: “ It’s about focus; it’s easy to get excited ,” said Max Magni, Chief Customer and Digital Officer at Macy’s Inc.

Consumer 278

Consumer Shopping Management ATS 278

Retail TouchPoints

SEPTEMBER 15, 2020

based on customer data and behavior; Personalize engagement to improve the customer experience (CX) and reduce fraud; Reduce the likelihood of returns through technology; and Optimize the handling of returned merchandise. Founded in 2015, Happy Returns , with its branded network of Return Bars, is one of the pioneers.

Returns 225

Returns Merchant Services Shipping Location 225

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Inside Retail

DECEMBER 20, 2023

As Neil Saunders, managing director and retail analyst at GlobalData, noted, “The acquisition of Farfetch provides the company with the funding it needs to keep going… For Coupang, which operates a marketplace along with supporting logistics, the deal makes sense as it doesn’t currently operate all that strongly in luxury fashion.

Boutique 130

Boutique Clienteling Fashion Customer Experience 130

Retail Gazette

JUNE 25, 2023

// Gymshark chief commercial officer Niran Chana leaves the retailer // Chana joined the retailer over eight years ago as a customer service manager Gymshark chief commercial officer Niran Chana has left the sportswear giant after eight years.

Wholesale 72

Wholesale Management Customer Experience Planning 72

Inside Retail

JULY 25, 2022

Pre-Covid, physical retail excellence was centred around creative, immersive experiences and sometimes rather glamorous product ranges. Before the Covid-19 vaccination rollout, Terry White’s core customer base was made up of over-50s, but since then, close to half of all bookings for patients have been under the age of 39.

Customer Experience 130

Customer Experience Shopping Management ATS 130

Inside Retail

JULY 31, 2022

Founded in 2015, Bloomthis is an online florist in Malaysia specialising in handcrafted designer flowers, artisanal gifts and gourmet food on-demand. Husband and wife team Giden Lim and Penny Choo have focused on creating a joyful, easy-to-use gifting experience, with their proprietary technology and same day delivery service. “At

Management 130

Management Consumer Customer Experience Location 130

Retail TouchPoints

APRIL 15, 2024

“We started Untuckit online in 2011, but retail has really been the backbone of our company since 2015,” said Chris Riccobono, Founder and Executive Chairman of Untuckit in a statement. It’s a strategy we strongly believe in because customers love experiencing our products in person.

Wholesale 130

Wholesale Shipping Boutique Finance 130

Inside Retail

OCTOBER 13, 2021

Politix has been undergoing a slow and steady digital transformation since 2015, when the Melbourne-based menswear retailer first started selling products online. Prior to that, its website was merely a digital catalogue where customers could see the latest products available in-store. That isn’t as strange as it sounds.

Shopping 130

Shopping Apparel Shipping Accounting 130

A1 Retail

FEBRUARY 5, 2025

With this, stores continue to benefit from factors such as energy efficient LED lighting throughout, which contributes to The Perfume Shops commitment in reducing their energy consumption by 30% by 2030 vs 2015. The opening was overseen by Julie Store Manager, who has worked for The Perfume Shop for 24 years.

Shopping 65

Shopping Specialty Retailers Customer Experience Management 65