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Alibaba Separates International and Domestic Commerce Operations, Names New CFO

Retail TouchPoints

Alibaba Group has reorganized its consumer and wholesale commerce divisions and named current Deputy CFO Toby Xu to succeed Maggie Wu as CFO in April 2022. The markets will always have ups and downs, but Alibaba has ambitious long-term goals. From 2014 to 2017, she was Alibaba’s Chief Customer Officer.

Wholesale 277
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B2B, Marketplaces Become Core to Brooklinen’s Blossoming Omnichannel Strategy

Retail TouchPoints

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Wholesale 277
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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand. In 2014, cybercriminals used a third-party vendor’s credentials to enter Home Depot’s network and deployed malware on the self-checkout systems to steal customer information.

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Walmart-Owned Flipkart Raises $3.6B to Fund Next Stage of Growth in India

Retail TouchPoints

The Flipkart Group includes ecommerce marketplace Flipkart , digital fashion destination Myantra , Flipkart Wholesale , online travel company Cleartrip and a majority stake in the payments app PhonePe. The new funding is a major vote of confidence in the potential of digital commerce in India, still a relatively nascent market.

Wholesale 301
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Australia’s first AI luxury resale app High End is disrupting the industry

Inside Retail

The platform originated as a ‘private’ Facebook group in 2014 by Brooke Marks who was looking for a peer-to-peer marketplace to buy and sell her unwanted luxury designer items. The integration of AI technology is set to create consumer trust in an industry that has been hard to both regulate and scale. Enter the High End app.

Fashion 262
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Why Direct to Consumer Brands Struggle with Profitability

Indigo 9 Digital

By Tricia McKinnon Over the past decade direct-to-consumer businesses have popped up in nearly every corner of the retail sector. From mattresses sold by Casper to prescription eyeglasses from Warby Parker ambitious founders have taken a page from Amazon’s playbook hoping to sell goods directly to consumers online. million and $58.5

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How Data and Tech Power Jewelry Brand Pandora’s Mission to ‘Give a Voice to People’s Loves’

Retail TouchPoints

The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets. As an organization, we’ve grown through the wholesale side,” said Van Dijk. Pandora, needless to say, is opposed to horrible consumer experiences.

Jewelry 281