A1 Retail

SEPTEMBER 26, 2022

Existing H&M store will also undergo remodel – with sustainability and customer experience will at core . Launched in 2013, this scheme allows customers to donate any unwanted clothes and textiles, by any brand, whilst shopping in-store. Expansion brings total H&M footprint to over 40,000 sq ft.

ATS 59

ATS Accessories Customer Experience Apparel 59

Inside Retail

FEBRUARY 26, 2024

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. Midway into the first quarter of 2024, there are no signs of this experiential retail trend slowing down.

Retail Trends 130

Retail Trends Department Stores Fashion Inventory Management 130

Indigo 9 Digital

MAY 31, 2022

Warby Parker’s story was novel for several reasons including it was one of the first vertically integrated direct to consumer brands, it offered a unique home try on program where customers could try on five pairs of eyeglasses at home for free and it had a great social mission. Less friction in the online shopping process.

Fashion 98

Fashion Consumer Marketing Retail Trends 98

Indigo 9 Digital

MARCH 17, 2022

By Tricia McKinnon Acquiring new customers isn’t an easy task for anyone. With online shopping the options for where you can purchase products and services are endless. But look around, if Nike or McDonald’s can acquire a large customer base so can you. Macy’s is now adding small Toys “R” Us shops in 400 of its stores this year.

Beauty and Health 90

Beauty and Health Promotions Marketing Shopping 90

Hyken

APRIL 3, 2023

Each week, I read many customer service and customer experience articles from various resources. Some rely too heavily on the new technology, some stay away with a concern about a poor CX, and some have found the perfect balance between technology and the live agent experience. Here are my top five picks from last week.

Customer Experience 8

Customer Experience Consumer Shipping Retail Trends 8

Indigo 9 Digital

MAY 30, 2022

Build your own platform by moving away from wholesale The year was 2013 and 81% of Nike’s business came from wholesale. eMarketer estimates only 18% of consumers believe brands offer an exceptional customer experience. Extend beyond core eCommerce apps The best retailers don’t just have products or apps they have an ecosystem.

Wholesale 98

Wholesale Department Stores Bar Codes Consumer 98

Indigo 9 Digital

JULY 24, 2023

Consumers buy things from people and retailers they trust. That’s why you still shop at the mom and pop grocer across the street from your home. Are you leaving money on the table that could come from customers you already have? If you are here are six tips you should consider to increase your customer retention rate.

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52