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Alibaba’s Business Model – How the eCommerce Giant Makes Money

Indigo 9 Digital

It is a consumer-to-consumer platform where small businesses and individuals sell items to consumers. It launched in 2003 and provided an opportunity for China’s entrepreneurial class to reach China’s increasingly affluent consumer market. Launched in 2010 AliExpress is a global retail marketplace. AliExpress.

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6 Reasons Walmart’s eCommerce Strategy is Winning

Indigo 9 Digital

For many years analysts were saying stores are dead but if Walmart didn’t start testing grocery pickup back in 2013 its grocery pickup services would not have performed so well when put to the test during the pandemic. Walmart had this foresight and a decade ago in 2013 it started testing a grocery pickup service. More than 1.7

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The Top 15 Ways to Find New Customers in Retail

Indigo 9 Digital

Menswear direct to consumer brand UNTUCKit realized this when it first tried to figure out how to acquire its first set of customers. UNTUCKit found that, at the time, for approximately $350 it could reach 200,000 potential consumers using radio ads. Consumers simply have less money to spend. By 2018 it took 53 weeks.

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Top 5 Customer Service & CX Articles for the Week of April 3, 2023

Hyken

The Next Frontier of Customer Engagement: AI-enabled Customer Service by Avinash Chandra Das (McKinsey & Company) How to engage customers—and keep them engaged—is a focal question for organizations across the business-to-consumer (B2C) landscape, where disintermediation by digital platforms continues to erode traditional business models.

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10 Ways to Succeed in Retail

Indigo 9 Digital

From small retailers to large retailers sufficient foot traffic has never been more important as consumers elect to do more of their shopping online. But it isn’t just online shopping that is affecting location decisions since the majority of retail sales still happen offline. Do you like this content?

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6 of the Best Ways to Retain Customers in Retail

Indigo 9 Digital

Consumers buy things from people and retailers they trust. Those products keep customers coming back to Apple year after year because Apple has a brand consumers trust. Asking consumers about what they like works a lot better for products they have tried before but not for ones they haven’t. Market research doesn’t help.

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Normalizing Taboo CPG Topics: Lubricants, Toys, And Menstruation, Oh My!

Rangeme

From period products to sex toys and condoms, women-owned brands are breaking barriers when it comes to “taboo” topics in the consumer packaged goods (CPG) industry. The stigma that these products are somehow “dirty” or “gross” runs deep within societal and retail norms. FemmyCycle.