Retail TouchPoints
SEPTEMBER 26, 2023
It’s important to make it easier for customers to understand what they’re getting to lower the chances of returns and negative reviews. What still needs to ship? Before founding the company in 2012, Hariharan spent five-plus years at Amazon building out automated vendor management and supply chain. What sold through?
Retail TouchPoints
JUNE 7, 2023
That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements. The study found that four out of five are worried about the health of the U.S.
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Retail TouchPoints
AUGUST 1, 2023
Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. In 2019, it declined to 6.7% and modestly rebounded to 8.6%
Inside Retail
FEBRUARY 11, 2024
During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. Omnichannel approach The business will continue to leverage its existing software technology to drive growth and efficiency in its retail operations. “We
Inside Retail
JULY 19, 2023
Initially bootstrapped from a $2000 tax return , the family-owned brand was founded by Felicity Rodgers, who runs it with her sister Narelle Craig and husband Paul Rodgers. We talk about our online store as a window to the world, and we now ship to over 80 countries,” Rodgers said. “I
Inside Retail
JULY 25, 2021
Hartley founded Bluethumb with his brother George in 2012 after seeing how many artists struggled to get distribution through galleries and other traditional means to sell their artwork. “In 2020, we grew two-and-a-half times in two months. April and May were a tipping point, and from there we really haven’t looked back.”.
Retail TouchPoints
JUNE 4, 2020
To quickly adapt to this change, retailers can deploy different strategies, such as drop-shipping to get their items direct-to-consumer and take back control over delivery timeframes, ensure transparency throughout the process and still deliver a great customer experience.
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