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Store Management Costs in the Era of Ecommerce

Retail TouchPoints

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

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Sephora, Poshmark, REI Double Down on Sustainability Efforts for Earth Month

Retail TouchPoints

REI and Trex have worked together since 2020 to divert plastic film waste from the retailer’s stores and fulfillment centers, using it to make Trex’s eco-friendly composite decking. Since 2011, Poshmark shoppers have kept over 300 million items in circulation and out of landfills.

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What’s Cooking: transforming to modern retail with unified commerce

Inside Retail

In our final video presentation from unified commerce platform Shopline , Heather McIlvaine speaks with George Trittis, owner and founder of What’s Cooking, and Jon Levy, Country Manager for Shopline Australia. Retail online or in-store is about your supply chain, products, cash flow management, marketing and customer service.

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Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

For customers, many aspects of a shopping trip impact whether they view it as a success. Not only do alerts like these help recapture lost sales, but they also maximize associate productivity through effective task management. He is passionate about Retail Insight’s people, products and partners.

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E-commerce pioneer Mark Coulter on diversity, innovation and growth

Inside Retail

Coulter co-founded Temple & Webster in 2011 and was made CEO in 2016. Before taking this entrepreneurial leap, he worked as director of digital strategy for News Corp and spent over 10 years in strategy consulting and corporate management roles, including at McKinsey & Co.

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Why Online Marketplaces are Outpacing Ecommerce in a Post-COVID World

Retail TouchPoints

Consumer shopping habits have shifted irreversibly towards ecommerce in the past two years. In the face of this product scarcity, the retailers that could fulfill consumer needs quickly were immediately rewarded. For many, every day has become a holiday as new packages arrive from their favorite online retailers.

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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Kurtzman revealed the numerous tools Verizon uses to manage this massive omnichannel effort. It’s used not just to support shopping but also to provide a unified mobile and home experience.