Retail TouchPoints

AUGUST 11, 2020

Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX) is rising every year. Shopper expectations are always evolving and your customer experience should evolve with it. The key is to never settle for the status quo. Lancôme Lipstick Augmented Reality.

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Retail TouchPoints

AUGUST 25, 2021

The term rose to the surface last year as 2020’s unique confluence of events drove consumers toward shopping alternatives that were both environmentally friendly and economically feasible. The consumer is changing, the way that they purchase is going to change,” he said. “We In the retailX keynote session on Wednesday, Aug.

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Retail TouchPoints

DECEMBER 8, 2020

Newly Digitized Customer Relationships Bring a Data Opportunity. The pandemic drove a rapid digitization of customer relationships across most retail sectors. As consumers around the world have minimized the amount of time they spend outside their homes, many created digital accounts to conveniently shop online.

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Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Is the digitization of in-store experiences driving a context collapse for consumers? The top five themes include: 1.

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Retail TouchPoints

DECEMBER 3, 2021

Delivering the Best Customer Experience. Customers today are not homogenous. The promotion that intrigues one segment of your customer base may not resonate with another segment. By planning ahead, promotions can be less tiresome and more worthwhile, ultimately boosting customer loyalty, sales and profitability.

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Retail TouchPoints

SEPTEMBER 25, 2020

We don’t have a COVID-19 crystal ball to see how this uncertainty will pan out, but we can see that consumer spending is shifting amid the pandemic. Disposable income and the savings rates for consumers — despite the nearly Great-Depression-level unemployment numbers — are at multi-year highs. Consumers may do one of three things: 1.

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Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Provide flexible scheduling.

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Retail Bound

DECEMBER 31, 2024

Brands that harness emerging opportunities can redefine customer experiences, improve efficiency, and outpace competitors. Artificial intelligence (AI), augmented reality (AR), and blockchain are no longer futuristic concepts but active tools reshaping the retail experience.

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Inside Retail

AUGUST 16, 2021

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Tesla is an effortless status symbol, but Nio is an example of a brand that truly encompasses customer experience into its brand.

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Inside Retail

JUNE 22, 2023

With high inflation and climbing interest rates, consumer sentiment is set to plunge further, with retail spending set to decline in the June quarter. But what are the implications of a retail recession, and just how damaging will it be for retailers and consumers? The consumer is certainly hurting,” he said.

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Retail TouchPoints

MARCH 22, 2023

And it involves more than creating realistic visuals — it’s about knowing how to use multisensory design to appeal to consumers and convey a brand message. Humans look for novel experiences through design, which is one of the reasons why 3D billboards are so effective. 2008, April 8). Leonidas, H., & Palla, J. ResearchGate.

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Retail TouchPoints

FEBRUARY 9, 2021

Buy now, pay later options are becoming increasingly popular as consumers demand more flexible payment options. After the 2008 financial crisis, we observed a generational shift away from credit and toward debit,” said Alex Fisher, VP of Retail at Afterpay in the latest Retail Touchpoints Retail Remix podcast.

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Retail TouchPoints

MAY 9, 2023

Several projects are in motion, including SHEIN Exchange, a peer-to-peer resale platform that allows customers to sell their “pre-loved” SHEIN items.

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Retail TouchPoints

JANUARY 16, 2023

The segment she plays in — off-price — is a big factor in her positivity, as is the fact that Saks OFF 5TH serves a relatively affluent customer within that segment. “ We can monitor that consumer behavior and respond to it in a much more agile, in-season way , and that really bodes well for us over time. 15, 2023. “We’ve

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Inside Retail

MARCH 26, 2024

The retailer also expects to benefit from the trend of electric bikes, and it has two national expos this year to showcase the company’s fleet to consumers. A year later, Turner founded the Pedal Group, as a joint venture between the Turner family and Flight Centre in 2008.

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Retail TouchPoints

JUNE 13, 2022

Editor’s Note: Be sure to check out Part 1 of this series focusing on evolving consumer perceptions of the metaverse. If the first quarter of this year was consumed with existential questioning — What exactly is the metaverse? Do we need to be a part of it? —

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Retail Focus

OCTOBER 10, 2023

From Pop-Up Stores to Seamless Experiences The economic recession of 2008 shifted attention towards alternative retailing formats like pop-up stores. Brands must continuously find new ways to connect with customers and present their offerings in relevant ways. Ghalia BOUSTANI.

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Inside Retail

MAY 21, 2024

In 2008, the brand debuted its first blazer and since then, its identity has become synonymous with soft suiting and “anything I felt was essential in a woman’s wardrobe. Within the same year, a retail partnership with David Jones catapulted the brand’s consumer awareness much higher. “I I knew what my gap was. She’s 17 now.

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Retail Bound

MARCH 4, 2025

Shopping malls were once viewed as relics of the pastcasualties of the eCommerce boom and shifting consumer habits. Many consumers crave the sensory experiences that only physical retail can offertouching, feeling, and trying products before making a purchase. But, against the odds, malls are thriving again.

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Inside Retail

MAY 21, 2024

In 2008, the brand debuted its first blazer and since then, its identity has become synonymous with soft suiting and “anything I felt was essential in a woman’s wardrobe. Within the same year, a retail partnership with David Jones catapulted the brand’s consumer awareness much higher. “I I knew what my gap was. She’s 17 now.

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Boutique Fashion Clienteling Department Stores 245

Retail Bound

JANUARY 7, 2025

The Current Retail Landscape The Rise of E-Commerce Over the past decade, e-commerce has transformed the way consumers shop, with online sales accounting for a significant portion of total retail revenue. The convenience, speed, and variety offered by online platforms have lured customers away from traditional stores.

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Payment Services Consumer Checkout Shopping 52

Retail Bound

MARCH 18, 2025

Planning ahead will help you avoid unnecessary hurdles and ensure a seamless customer experience. Warby Parker, the eyewear brand, started as an online retailer but opened physical stores to enhance customer experiences. Caspers expansion into physical retail helped them build brand trust and attract new customers.

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Cisco Retail

AUGUST 10, 2021

They certainly aren’t a new way to consume technology. It was 11 years after the Webex SaaS model to AWS launching its first-generation IaaS (infrastructure-as-a-service), EC2 in 2006, with Google Cloud and Azure following closely in 2008 and 2010. As-a-service models gain momentum. “As-a-service”

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Inside Retail

JUNE 27, 2024

However, in the past two decades, the American mall has been standing on shaky ground due to factors like the 2008 recession and, more recently, the butterfly effect of the Covid-19 pandemic. Consumers have a lot of choices about where to shop and when they drive to malls, they want more than a functional experience.”

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365 Retail

OCTOBER 10, 2022

It’s been a turbulent few years for luxury consumer brands, with no one being able to predict what would happen during the Covid-19 pandemic. China, in particular, is still seeing strong online sales as consumers have been restricted indoors with further lockdowns. Josh Duggan, co-founder of Vervaunt and e-Digital Lead.

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Consumer Planning Marketing Customer Experience 97

Inside Retail

AUGUST 15, 2023

As part of this effort to shift how consumers view coffee, Market Lane has endeavoured to share as much information as possible relating to its product and offering. It does so through a variety of methods, including the use of its website, social media, product packaging and custom-made postcards. In a recession. Image supplied.

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Indigo 9 Digital

MAY 31, 2022

By Tricia McKinnon Warby Parker is now a household name but in 2008 when the co-founders were at Wharton completing their MBAs they started discussing an idea that has turned into a multibillion dollar business. Getting found online when you only have an online presence is tough for even the best direct to consumer brands.

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Indigo 9 Digital

MAY 4, 2023

The areas where dollar stores have flourished are often known as “food deserts”, markets where consumers are many miles away from a grocery store or a big box chain such as Walmart but they still need a place to buy household items and food at affordable prices. Do dollar stores use savvy pricing tactics or do they mislead consumers?

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Location Shopping Consumer Planning 96

Retail Gazette

OCTOBER 5, 2023

Yes, Lidl UK swung to a loss but sales and customer numbers have soared. It ultimately chose not to pass on these cost increases to consumers, but invested instead in keeping prices low” Indeed, Lidl added more than 1.4 million new customers during the period, compared with Aldi’s 1 million.

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Supermarket Grocer Drop-Shipping Planning 115

365 Retail

MAY 22, 2023

Blockchain technology, originally conceptualised by the elusive entity Satoshi Nakamoto in 2008, is swiftly moving beyond its initial purpose of powering the cryptocurrency, Bitcoin. This transparency not only assures product safety but also builds consumer trust and brand reputation.

Payment Services 52

Payment Services Customer Experience Consumer Management 52

Retail Adventures

JUNE 6, 2021

We discussed the customer experience in the post-COVID era. Day by day, we stalk and study that most elusive of mammals: today's consumer. Here we share our expert opinion on the vital components of customer experience, retail trends, and crucial transformations happening in the industry. Let's dive in!

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Mass Relators

MAY 11, 2022

MISSISSAUGA, Ontario — Walmart Canada has named four executives to new leadership roles as part of a push to “transform the customer experience for millions of customers in-store and online,” the company said Wednesday. He spent five years in a variety of roles within ASDA before joining Walmart Canada in 2008.

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Indigo 9 Digital

MAY 19, 2023

You can try to blame it on Shein but maybe Shein got the idea from Primark which has been in business since 1969 and Shein has only been around since 2008. This trend with retailers with ultra low prices succeeding is likely not going away as consumers struggle to make ends meet. We give them an incredible customer experience.

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Fast Fashion Advertising Returns Fashion 52

Retail Prophet

MARCH 4, 2021

In 2008, New York native Ben Clymer was working in finance. This removes a major problem for consumers, while creating a new one for brands: how to acquire customers. By Doug Stephens. This article originally appeared on The Business of Fashion. If the content is valued by the community, product sales come along for the ride.

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Advertising Fashion Finance Marketing 52

Retail Prophet

MARCH 4, 2021

In 2008, New York native Ben Clymer was working in finance. This removes a major problem for consumers, while creating a new one for brands: how to acquire customers. By Doug Stephens. This article originally appeared on The Business of Fashion. If the content is valued by the community, product sales come along for the ride.

Advertising 52

Advertising Fashion Finance Marketing 52

Inside Retail

JULY 20, 2023

For medium-to-large retailers, it’s mission-critical to understand the dynamics between consumers and the brands they love. It’s only when retailers can successfully align their value propositions with the desires and preferences of their core consumer base that they can forge deeper connections with customers and foster true brand loyalty.

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Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

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