2005 Customer Experience Promotions 
Retail TouchPoints
OCTOBER 2, 2020
. “Ted is an incredible leader who has enhanced our competitiveness and interconnected strategy by blending the art and science of retail, while also driving outstanding results with both our in-store and online customer experience,” said Craig Menear, Chairman and CEO of The Home Depot in a statement.
Retail TouchPoints
JUNE 22, 2022
Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark.
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Retail TouchPoints
JUNE 7, 2023
We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.
Mass Relators
FEBRUARY 7, 2024
Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. He was promoted to his current position in 2019. LAKELAND, Fla.
Retail TouchPoints
JUNE 6, 2023
Costco pioneered the paid membership retail model more than 35 years ago, and Amazon ’s iteration, its Prime membership, launched in 2005, further acclimatizing shoppers to the idea. Top membership programs in the U.S. today (Source: SUBTA Annual Report) The idea isn’t new. Today, both Amazon and Costco have a significant portion of the U.S.
Mass Relators
JUNE 20, 2022
Matthew Simonsen has been promoted to senior vice president of real estate and development. Jackie Li has been promoted to senior vice president of private brands and global sourcing. Tyler Hickman has been promoted to vice president and division merchandise manager. GOODLETTSVILLE, Tenn.
Inside Retail
JANUARY 11, 2023
The CEO of Winning Group, John Winning, agrees it’s crucial to remove the barriers that restrict customers from participating. Since 2005, we’ve offered free removal and recycling of old products, which is a key reason why people shop with us,” Winning says.”
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