Retail Gazette

NOVEMBER 26, 2024

Leighton helmed Asda from 1996 to 2001 and is credited with turning around the struggling chain, alongside current M&S chair Archie Norman – pulling the grocer from the brink of insolvency to orchestrating its bumper £6.7bn sale to Walmart in 1999. He is currently chair of Brewdog, Pizza Express and European fashion chain C&A.

Supermarket 104

Supermarket Returns Grocer Customer Experience 104

Retail Gazette

NOVEMBER 24, 2024

Leighton, was Asda CEO from 1996 to 2001 and chaired the Co-op for almost a decade. 22/11/2024 x 1:49 PM He added: “Stuart has done an important job in helping to create a retailer with a presence in every format and I am delighted to be returning to the business which has always been a special place for me.

Returns 67

Returns Grocer Supermarket Customer Experience 67

365 Retail

MAY 19, 2021

In 2001, a US billboard showed a picture of the first iPod alongside the slogan “1,000 songs in your pocket”. Only 8% of consumers globally said in-store sanitary measures affected their shopping experience. Nostalgia allows experiences that provoke an emotional reaction. Advertising is quick to exploit this phenomenon.

Customer Experience 104

Customer Experience Shopping Consumer Point of Sale 104

Retail TouchPoints

APRIL 25, 2023

Victoria’s Secret pioneered the idea of a lingerie fashion show in 2001 and turned the annual event into a nationwide television spectacle. Victoria’s Secret paused the event in 2019, and it’s been on hiatus since, but officials recently said it will be returning some time this year.

Shopping 265

Shopping Fashion Marketing Consumer 265

Indigo 9 Digital

MAY 30, 2022

These are just a few of the headlines Apple faced prior to opening its first store in Tyson’s Corner Mall in McLean, Virginia in May of 2001. The retail sector still faces similar negative commentary but Apple continues to open stores with a perfectionist level of attention on aesthetics and the customer experience.

Customer Experience 98

Customer Experience Marketing Returns ATS 98

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Hyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. 10 Missions Media) Before Yelp and Google, if you had a bad experience at a business, you might mention it in passing to your family or friends, promise never to return to the place that mistreated you and then move on with your life.

Customer Experience 65

Customer Experience Management Marketing Returns 65