Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Inside Retail

NOVEMBER 6, 2022

In 2001, sales in November accounted for 8.8% Yet promoting and stocking products earlier just leads consumers to start searching earlier, and so the cycle perpetuates. Consider this; last year retail sales in November rose 5.8% while online spend during the month increased 22.8%. of the total for the year.

Consumer 246

Consumer Planning Advertising Shopping 246

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.

Customer Experience 51

Customer Experience Customer Retention Consumer Promotions 51

Retail TouchPoints

FEBRUARY 14, 2023

Disruption — I hate that word; you don’t want to disrupt,” he said at an event hosted by retail management platform Trax in January 2023. “No Method launched in 2001 and had grown to $100 million in revenue by 2012 when it merged with soap brand Ecover. But whatever you do, don’t call him a disrupter. Johnson & Son.

Consumer 275

Consumer Marketing Promotions Wholesale 275

Cisco Retail

JULY 18, 2022

Day 2 of Cisco Live 2022 introduced the world to our new digital learning experience, Cisco U. In fact, after his presentation, a customer approached us to tell Hank that his use of a public code had helped him get a promotion, advocate for network automation with his employer, and essentially change his life.

Customer Experience 119

Customer Experience Planning Promotions ATS 119

Cisco Retail

JUNE 23, 2021

This article was written in collaboration with Paula Silveira Temple, Cisco Communications & Engagement Manager. What began in 2001 as a simple mailer from a few Hispanic engineers to connect Latino employees around the world has turned into an organization of more than 1,500 members. Feliz 20 Cumpleaños Conexión!

Management 64

Management Promotions Customer Experience ATS 64

Cisco Retail

JUNE 10, 2022

Operations will be more agile too, directly impacting customer experience. Each technology layer has its own management system and runs its own complex protocol stack. WSON/SSON) Use of industry-defined open interfaces and data models for management and automation with segment routing to further simplify the end-to-end network.

Management 98

Management Customer Experience Promotions ATS 98