Retail TouchPoints

AUGUST 4, 2025

Retail media networks (RMNs) are rapidly growing, with advertisers investing billions of dollars into these platforms each year to consumers across the funnel. As retail media matures beyond search to offsite and upper-funnel channels, the need for more precise campaign performance is becoming increasingly apparent. While retailers have expanded measurement capabilities, significant gaps persist in standardization and data sharing, creating challenges for brands looking to effectively measure, p

Advertising

CJ Retail Solutions

AUGUST 4, 2025

In today’s retail landscape, the digital and physical worlds are no longer separate continents; they are merging into a single, interconnected territory. While online shopping offers unparalleled convenience, the physical store provides something e-commerce cannot replicate: a tangible, sensory experience. The challenge for modern retailers is not to choose one over the other, but to weave the strengths of digital technology into the fabric of the in-store experience.

Shopping

Retail TouchPoints

JULY 29, 2025

As we look ahead to the retail challenges and opportunities in the second half of 2025, one priority will be central: in-stock visibility. The ability to see — accurately, in real time — what is and is not on store shelves has moved beyond a routine operational consideration and become a strategic imperative. Advances in augmented reality (AR), artificial intelligence (AI) and leveraging data insights are enabling retailers and consumer packaged goods (CPG) companies to become more proactive in

Promotions

Inside Retail

JULY 30, 2025

Australian retail sales rose 4.9 per cent year on year in June, a higher-than-anticipated increase, according to data released by the Australian Bureau of Statistics (ABS). The increase was primarily due to end-of-financial-year (EOFY) sales, more purchases of winter clothing and the release of new products such as the Nintendo Switch 2, said KPMG chief economist Dr Brendan Rynne.

Department Stores

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Accounting

Small Biz Trends

AUGUST 1, 2025

Stock Keeping Unit (SKU) software is an important tool for managing inventory efficiently. It allows you to track unique identifiers for products, providing real-time visibility into stock levels. With automated inventory tracking , you can reduce errors and improve decision-making. For instance, you can identify which items sell best, helping you optimize your stock levels.

Inventory Management

VMS

JULY 31, 2025

H AVING EXPLORED THE FOUNDATIONAL elements of visual merchandising and store design, understanding their psychological impact, and learning how to measure their effectiveness, we now turn to the most critical challenge: transforming conceptual knowledge into operational excellence. To truly unlock the full potential of visual merchandising and store design, retailers must embed this collaboration into the core of their operations and brand identity.

Visual Merchandising

Inside Retail

JULY 31, 2025

In a fireside chat at this year’s Online Retailer Conference & Expo, legendary Australian retailer and Hall of Fame inductee Bernie Brookes AM joined Laura Doonin for a wide ranging discussion on retail transformation, the power of people and the mindset required to lead through disruption. Brookes, dubbed the ‘master of transformation’ whose repertoire includes major transformations at Myer and Woolworths, made it clear from the outset.

Social Commerce

Small Biz Trends

JULY 28, 2025

Optimizing order fulfillment in e-commerce is crucial for improving efficiency and customer satisfaction. To start, you’ll want to implement real-time inventory tracking to avoid stockouts and overstocking. Next, consider automating your order processing to minimize human error and increase accuracy. Furthermore, streamlining shipping by choosing multiple carriers can improve delivery options.

Fulfillment

Retail Gazette

JULY 28, 2025

Co-op has become the first UK grocer to partner with Deliveroo’s new white label Express service as the convenience retailer expands its rapid delivery offering. The move will see Deliveroo handle back-end logistics and fulfilment for orders made through the convenience chain’s own online shop, with deliveries promised in as little as 60 minutes.

Grocer

Rangeme

AUGUST 4, 2025

In retail, your product speaks long before the customer touches it. The packaging is your voice across the aisle, your silent salesman standing guard on the shelf. It’s not merely design—it’s communication. And in an environment where attention is scarce and decisions are made in seconds, that communication must be sharp, honest, and impossible to ignore.

ATS

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

Marketing

Inside Retail

JULY 29, 2025

Australian retailers may soon no longer be content to wait for Boxing Day, Black Friday or EOFY sales to drive traffic. Instead, brands like Bonds are beginning to invent their own retail “holidays” or ownable moments that sit at the intersection of brand storytelling, loyalty and commerce. Bonds’ 24/7 Rewards Day, launched, fittingly, on July 24, is a branded campaign designed to cement brand relevance through omnichannel experience and cultural resonance. “It’s a brand claim,” Bond

Marketing

Small Biz Trends

JULY 30, 2025

Effective product inventory management brings several key benefits that can considerably improve your business operations. It improves inventory accuracy , often exceeding 95%, which reduces costly errors. You can likewise lower operational costs through better demand forecasting, preventing overstocking and stockouts. This leads to improved customer satisfaction as a result of timely order fulfillment.

Inventory Management

Retail Gazette

JULY 28, 2025

Aldi is set to become the first supermarket to pay its store assistants at least £13 an hour as it boosts pay for the second time this year. The German discounter, already the highest-paying in the UK, will increase its minimum hourly rate to £14.33 for those working within the M25 from 1st September 2025. The increase is on top of an earlier pay rise in March, which saw store colleagues paid a minimum of £12.75 an hour nationwide, and £14.05 an hour within the M25.

Supermarket

RETAIL MANAGEMENT SOFTWARE

AUGUST 1, 2025

Retail is transforming at breakneck speed. Modern customers demand seamless, uniquely tailored experiences across online, in-store, and mobile channels. Embracing omnichannel retail enables leading businesses to meet these expectations, drive loyalty, and stay competitive. Omnichannel customers spend up to 30% more per purchase than those using a single channel, according to the National Retail Federation (NRF).

Fulfillment

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail TouchPoints

JULY 29, 2025

Following a “soft” and relatively quiet opening at Dubai’s City Centre Mirdif in May, Marquee Brands , owner of the Martha Stewart IP, opened a second brick-and-mortar store at the Dubai Hills Mall earlier this month, according to WWD. A third location is slated to open at Mall of the Emirates later this summer. Quoting Marquee Brands officials, WWD reported that additional stores will be rolled out in Kuwait, Saudi Arabia and India, but the specific timing has yet to be determined.

Apparel

Inside Retail

JULY 30, 2025

Retail media emerged as one of the resonant themes across the keynotes, panels and networking sessions at this year’s Online Retailer Convention & Expo in Sydney, reflecting the industry’s focus on generating incremental revenue streams and cutting through the marketing noise in a competitive economic environment. Retail media refers to paid placements across a retailer’s own digital and physical channels, such as websites, apps, EDMs and in-store screens.

Advertising

Small Biz Trends

JULY 28, 2025

Effective store inventory control hinges on several key principles that guarantee you meet customer demand during managing costs. Optimizing stock levels is crucial, as overstocking leads to unnecessary expenses, whereas stockouts can frustrate customers. Techniques like accurate demand forecasting and maintaining safety stock help mitigate risks. Furthermore, leveraging technology for real-time tracking can streamline your processes.

Inventory Management

Retail Dive

AUGUST 1, 2025

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Outdoor

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Retail Gazette

JULY 31, 2025

Next has upgraded its annual profit forecast for the third time this year after trading “outperformed” in both its UK and overseas businesses. The retail giant reported full price sales were up 10.5% in the 13 weeks to 26 July, coming in £49m ahead of its original guidance of 6.5% for the period. As a result, Next expects to deliver a pre-tax profit of £1.105bn for the 2025/26 financial year, up £25m from its original outlook.

Planning

Retail TouchPoints

AUGUST 1, 2025

The global market size for AI in ecommerce is estimated at $9 billion in 2025, and is anticipated to reach $64 billion by 2034, reflecting a compound annual growth rate (CAGR) of nearly 25% over the next decade. Although this growth trajectory signals immense opportunity, it also magnifies the peril of poor data quality when it comes to planning and executing AI initiatives.

Customer Experience

Inside Retail

AUGUST 3, 2025

Adidas and Fast Retailing are the latest apparel giants to warn of higher product prices in the US following new tariffs on imports from major Asian manufacturing bases. The US has imposed reciprocal import duties of 20 per cent on Vietnam, 35 per cent on Bangladesh, 36 per cent on Cambodia, and 19 per cent on Indonesia and the Philippines, targeting countries that dominate global apparel sourcing.

Apparel

Small Biz Trends

JULY 30, 2025

Building rapport with customers is crucial for nurturing trust and improving satisfaction. To achieve this, you should focus on techniques like active listening and using concrete language. Establishing trust through mirroring can likewise create a stronger connection. Furthermore, employing the FORD method helps guide meaningful conversations. By being empathetic and comprehending their needs, you can improve interactions greatly.

Consumer

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Assist

JULY 31, 2025

Forecasting remains one of retail’s biggest challenges, and the price of getting it wrong is steep. According to McKinsey , demand forecasts are off by an average of 30%. That means, for a retailer buying £10 million worth of stock, that could mean £3 million in over- or under-ordered inventory. Planning the right product range isn’t just about knowing what sold last year.

Planning

A1 Retail

JULY 31, 2025

Co-op has today announced the launch of a new chain of food-for-now stores, strategically situated in high foot-traffic locations and designed to champion the convenience retailer’s ‘on-the-go’ expertise through a unique and innovative format. A UK first for a national grocer, and unlike any other store in the Co-op’s estate, the new ‘on-the-go’ format is around one-quarter of the size of its typical convenience shops* with new operating hours and a dedicated range that serves the demand for the

Grocer

Retail TouchPoints

JULY 29, 2025

Edible Arrangements has partnered with the tech-forward gifting platform Goody to add a curated selection of non-perishable third-party gifts to its website, designed to complement its own taste-tempting offerings. Powered by Goody’s Commerce API, the launch allows Edible customers to shop for food-adjacent items from brands including Carbone, Ghia and Homesick Candles.

Fulfillment

Inside Retail

JULY 31, 2025

Over the years, I’ve worked on dozens of brand transformations. Some major, some minor, some wanting to be minor and ending up major, and the other way around. Whether big or small, brand overhauls aren’t to be taken lightly. They require time, money, energy and alignment across a number of moving parts. And the stakes are high. Get it right and you could catapult your brand into a new era of growth.

Marketing

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Small Biz Trends

JULY 31, 2025

Grasping the meaning of Point of Sale (POS) in retail is essential for anyone starting in the industry. A POS system isn’t just a cash register; it’s an all-encompassing tool that combines hardware and software to facilitate sales transactions , manage inventory , and track customer accounts. With various types of POS systems available, knowing how to operate them effectively can greatly improve your retail experience.

Payment Services

Retail Gazette

AUGUST 4, 2025

Debenhams Group, has launched an AI skills academy, designed to equip staff with practical AI skills. The academy, which is being rolled out in partnership with workforce development platform Multiverse, is intended to boost growth across Debenhams Group by closing the AI skills gap. Fully funded through the retailer’s £1.35m apprenticeship levy, the academy provides workers with structured, on-the-job learning set to “deliver tangible value” to the business.

Fashion

A1 Retail

JULY 28, 2025

Primark has unveiled its first seated mannequin designed to represent a manual wheelchair user, as part of its ongoing commitment to inclusion and better representation on the high street. Named ‘Sophie’, the mannequin was inspired by and co-created with British television presenter, disability advocate and wheelchair user, Sophie Morgan. Launching initially in 22 flagship stores across nine countries, including UK stores like Oxford Street East, Birmingham, Manchester, Liverpool, and Leeds, ‘So

Visual Merchandising

Retail TouchPoints

JULY 30, 2025

Every day, retailers are losing profits from an unexpected source: their own point-of-sale solution. These legacy systems quietly drain margins through hidden operational inefficiencies, missed revenue opportunities and mounting infrastructure costs that extend far beyond obvious technical expenses. Nikki Baird is the Vice President of Strategy and Product at Aptos, where she drives innovation for retail enterprise solutions.

Customer Experience

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance