Retail TouchPoints

FEBRUARY 15, 2024

However, as a study from Oxford found, the effects of technology on loneliness depend on the type of interaction with that technology. A few common touch points include: Customer Service Customer service is perhaps one of the most important communication touch points for your brand, though one that’s becoming increasingly automated.

Consumer 263

Consumer Customer Experience Shopping Marketing 263

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Cornelius: We’ve seen engagement-driven concepts with more community stores.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Inside Retail

JUNE 13, 2023

Too many major retailers are investing in digital technology solutions that they lack the resources to deploy properly, effectively squandering an opportunity to win competitive advantage, says a 25-year veteran of the technology space. What are you doing at your base level right now? What are your customers seeing?

ATS 240

ATS Customer Experience Shipping Marketing 240

Retail TouchPoints

JANUARY 31, 2023

From its theme parks and cruises to entertaining in-store environments, it set the scene for people to live and breathe its characters, costumes and culture in engaging ways. Niketown was created as a destination, not just a store: see, even meet, your favorite athletes; touch and feel the garments they wear when they win.

Consumer 305

Consumer Target Market Marketing Management 305

Retail TouchPoints

MAY 4, 2023

What we’re seeing now is the ease of online shopping, including no in-person engagement, seeping into physical stores. Innovation Leads The Way To be sure, these are not your father’s kiosks. Innovation Leads The Way To be sure, these are not your father’s kiosks.

Kiosk 321

Kiosk Marketing Grocer Consumer 321

Inside Retail

DECEMBER 12, 2023

As you’re reading this, your floor staff will only have 1,274 more repeats of “All I Want for Christmas” to endure and chances are they were out of Whamageddon weeks ago. Your future self will thank you for it. Your future self will thank you for it. That’s right, it’s December.

Marketing 246

Marketing Planning Customer Experience Consumer 246

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce. Q: How can I tell if Web3 really makes sense for my brand?

Consumer 287

Consumer Customer Experience Planning Location 287

Retail TouchPoints

MAY 22, 2023

New problems call for new tools — machine learning and other new technologies can systematize methods for businesses to reclaim consumer attention. New problems call for new tools — machine learning and other new technologies can systematize methods for businesses to reclaim consumer attention. The value exchange.

Advertising 290

Advertising Marketing Consumer Payment Services 290

Retail Focus

MAY 13, 2024

In a world where business can be done in the blink of an eye, we offer our services and products to customers from all parts of the globe. It is for this reason that language diversity is so important when it comes to customer satisfaction and sales. That’s why you can rely on tools like Smodin to work to your advantage.

Customer Experience 147

Customer Experience Marketing ATS 147

Retail TouchPoints

MAY 7, 2024

Alongside tracking search performance data, analyzing how shoppers use search can deliver deep customer insight for merchants. This increases overall engagement through a more intuitive, user-focused search experience. Similarly, filters that are never clicked on can be safely removed to declutter the design.

Dead-Stock 264

Dead-Stock Advertising Promotions Fashion 264

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. We engage, we listen, we execute.

Shopping 306

Shopping Consumer Customer Experience Fulfillment 306

Retail TouchPoints

OCTOBER 26, 2023

For customers, many aspects of a shopping trip impact whether they view it as a success. Traditional methods of manual audits and gap scans are time-intensive and only provide a picture of your availability at that given moment in time. A report from IHL suggests that out-of-stocks will cost retailers $1.2

Checkout 263

Checkout Supermarket Fulfillment Consumer 263

Retail TouchPoints

MARCH 14, 2024

The four key strengths that retailers need to build or to nurture are: data depth; data quality; a simple process for media buyers; and a technology stack that enables data management, audience building, tracking, measurement and billing. Kroger’s data arm is known for its detailed customer insights and omnichannel sales reporting.”

Advertising 311

Advertising Consumer Marketing Management 311

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 360

Payment Services Checkout Telecommunications Social Commerce 360

Inside Retail

JUNE 26, 2023

As consumers return to physical stores in the post-pandemic era, delivering a great in-store experience has become more critical than ever, says a leading retail technology expert. Consumers today have come to expect engaging, fun experiences in stores. All of that is powered in some form by technology,” says French. “All

Kiosk 237

Kiosk Consumer Outdoor Returns 237

Retail TouchPoints

NOVEMBER 15, 2023

It’s no secret that innovations in technology have largely been reserved for online shopping and ecommerce. It can then provide product information or promotions, ultimately resulting in a more engaging and interactive shopping experience. AR glasses also offer personalized customization beyond previous purchases.

Payment Services 278

Payment Services Shopping Advertising Promotions 278

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. As a result, associate training and engagement came to the forefront. Let’s begin the countdown… 5.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

AUGUST 9, 2022

Nowhere is that truer than in the retail space, where it is particularly important to train your employees quickly and engage them effectively to create long-term organizational loyalty. Customer service training. In today’s tight labor market, training has become more critical than ever. Retail onboarding.

Location 287

Location Management Marketing ATS 287

Retail TouchPoints

NOVEMBER 1, 2023

Customers dispute a valid transaction for many different reasons. For every $100 in chargebacks, your true chargeback cost is $240. Before, consumers had to engage with customer service reps in physical brick-and-mortar stores. Fraudsters use the same advanced technologies — but with malicious intent.

Merchant Services 298

Merchant Services Payment Services Customer Experience Consumer 298

Retail TouchPoints

MARCH 3, 2023

Retailers must create experiences that are unique to their brand and tailored to individual customers based on their behavior, needs and habits. These highly personalized experiences, when offered to thousands of individual customers using proprietary data, are difficult for competitors to imitate and set the retailer apart.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Customer Experience 246

Customer Experience Shipping Management Marketing 246

Retail TouchPoints

OCTOBER 4, 2023

The good news is that “ even though the consumer has an incredible amount of choice, there’s also a ton of opportunity to make it really easy for them to choose your brand ,” said Reduto. “It Here are three of the biggest areas of challenge and opportunity that brands should prepare for in the coming months and years: 1.

Advertising 292

Advertising Consumer Returns Shopping 292

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail TouchPoints

JANUARY 27, 2023

The frontline is the part of your team that customers interact with the most, so enabling them to handle their jobs in an enjoyable and efficient manner pays off by helping them create great experiences. Sidekick lives on Home Depot’s hdPhones, which were developed in collaboration with Zebra Technologies , HPE and Aruba.

Management 299

Management Planning Customer Experience Shopping 299

Retail TouchPoints

MAY 12, 2022

By following a few best practices, small and local retailers can prepare for the metaverse and reap the benefits that come from digital interactive customer engagement. But for many, this encapsulates the main draw of the metaverse: engaging in fully built-out worlds that mimic our reality, without limits. But don’t stop there.

Marketing 344

Marketing Advertising Social Commerce Planning 344

Retail TouchPoints

AUGUST 2, 2021

With the 2021 holiday shopping season a few months away, it’s clear retailers need to find new and exciting ways to attract shoppers and create an impactful experience that keeps customers engaged. The Rise of Sizing Technology. Large brands such as Dickies have recently started embracing this type of technology.

Checkout 317

Checkout Shopping Consumer Returns 317

Inside Retail

FEBRUARY 8, 2023

The retail industry has undergone a major shift in recent years, as customers’ expectations and habits have changed in the wake of the Covid-19 pandemic. Digital signs and screens provide a powerful and engaging way for retailers to display ads, videos, and traditional store signs. Thinking about going digital?

Kiosk 233

Kiosk Customer Experience Returns Consumer 233

Retail TouchPoints

JULY 6, 2023

Loyalty Programs Go Green A green loyalty program builds emotional loyalty and brand advocacy, which builds customer interest, all while helping the Earth at the same time. There are many great examples of companies taking accountability for their environmental impact and using their loyal customer base to get involved.

Accounting 272

Accounting Consumer Customer Experience Planning 272

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. augmented reality) to fully virtual (e.g.

Customer Experience 279

Customer Experience Consumer Marketing Fulfillment 279

Retail TouchPoints

OCTOBER 31, 2023

Looking for even more data and insights to power your approach? To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

DECEMBER 21, 2020

To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. We’ve already seen that augmented reality and its sister technologies, AI and IoT, can address many of these challenges. billion by 2024 — more than ten times what it is today.

Visual Merchandising 312

Visual Merchandising Customer Experience Location Management 312

Inside Retail

MARCH 6, 2023

Nadine Heubel, senior managing director of travel retail North America and global wholesale at Newmark, recently shared her insights regarding the latest in US brands, technology and trends that will shape the global retail landscape in 2023 and beyond. Another emerging technology is in-car retailing. However, it grew by 7.7

Shopping 243

Shopping Wholesale Management Planning 243

Retail TouchPoints

JULY 26, 2021

to visit your website. to visit your website. To acquire customers, having an online presence is a must. The good news is that your wholesale brand may actually have an advantage here. You can’t just repurpose your B2B website and add a shopping cart to turn it into a shopping platform. Digital Marketing.

Wholesale 279

Wholesale Payment Services Fulfillment Returns 279

Retail TouchPoints

SEPTEMBER 14, 2023

With over 3,000 customizable SKUs available at all times, my company Eyebuydirect balances an abundance of options for customers by integrating UX (user experience) strategies that make shopping decisions feel swift and seamless. Know your customer. Give guests the power to make an informed purchase.

Returns 278

Returns Checkout Apparel Advertising 278

Inside Retail

MAY 6, 2024

Shoppers value comfort and familiarity but I’m not sure the same predictable shopping destinations with the same brands hold water with most customers. They want unique shopping experiences that combine tangible products with convenience and technology. This homogeneity will ultimately drive more shoppers to online shopping.

Shopping 147

Shopping Location Fashion Marketing 147

Retail Focus

JUNE 16, 2023

Defining a brand story involves understanding the core elements that make your brand unique and compelling. A brand story is an ongoing narrative that evolves with your business and resonates with your audience. The more compelling and authentic the story is, the more it will connect with customers on a deeper level.

Fashion 264

Fashion Boutique Store Layout Location 264

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. This includes access to customer data, which may be used for upcoming product and communication strategies. Mining insights.

Consumer 244

Consumer Apparel Promotions Management 244