Retail TouchPoints

SEPTEMBER 8, 2020

After a successful pilot in 13 markets, Kohl’s is introducing its new, simplified customer loyalty program nationally. Kohl’s Rewards builds on the retailer’s Yes2You Rewards loyalty program but allows shoppers to earn more Kohl’s Cash in more ways. We are excited about this next evolution of loyalty at Kohl’s.

Promotions 252

Promotions Shopping Point of Sale Marketing 252

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Strong data protection vision and strategy, brought to life in clear practices, create a sense of trust and enhance customer loyalty. Ecommerce sales in the U.S.

Accounting 271

Accounting Consumer Returns Marketing 271

Retail Focus

FEBRUARY 26, 2024

Retailers are tasked with drawing in customers by enhancing the visual and experiential aspects of shopping, from eye-catching window displays to engaging store environments that reflect the brand’s ethos. There are numerous companies equipped to guide our high streets into the next evolution of retail.

Visual Merchandising 162

Visual Merchandising Shopping Returns Marketing 162

Inside Retail

AUGUST 29, 2023

However, the reported figures reflected customer dissatisfaction with this move. That said, some pricing decisions were accepted by customers, such as slightly increasing the price of our value range.” However, a series of management missteps contributed to an underwhelming financial performance for the pizza behemoth in FY23.

Net Profit 246

Net Profit Consumer Marketing Management 246

Retail TouchPoints

JUNE 2, 2022

Levi’s also said it would continue to invest in its digital transformation, aiming to automate and digitize key processes to increase customer loyalty, facilitate faster speed to market and create a “simplified, productive work environment.”. The company reaffirmed its expectations for fiscal 2022, with revenues expected to reach $6.4

Planning 227

Planning Wholesale Location Marketing 227

Inside Retail

NOVEMBER 27, 2023

In the ever-evolving retail landscape, technology has swiftly moved from being a novelty to becoming the linchpin of both operational and customer-centric strategies. The crux of this phygital evolution lies in its ability to harness data and advanced tech tools to create a retail ecosystem that is intuitive, responsive and engaging.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Inside Retail

DECEMBER 4, 2023

This has led to the emergence of a new battleground for customer acquisition and growth: the customer experience (CX). The best way to measure CX performance is to conduct UX audits, which help to ensure that a business delivers on its promise to meet the ever-evolving expectations of its customers.

Customer Experience 283

Customer Experience Checkout 283

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Returns 250

Returns Drop-Shipping Customer Experience Customer Retention 250

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. As was often the case, Jobs was ahead of his time.

Payment Services 257

Payment Services Consumer Accounting Promotions 257

Inside Retail

JUNE 21, 2023

Cost of living pressures aren’t slowing down iconic workwear brand Hard Yakka, which has just teamed up with Australian fast bowling legend Scott Boland as part of a new collaboration aiming to enhance audience engagement and brand loyalty. As the cold weather kicks in, customers are increasingly looking to upgrade their workwear collection.

Accessories 246

Accessories Wholesale Apparel Marketing 246

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 242

Customer Experience Returns Shipping Consumer 242

Retail TouchPoints

JUNE 9, 2022

DGMN helps Dollar General provide access to real-time data with trusted brands, to help them serve DG’s customer base across more than 18,000 stores in 47 states, delivering more than two billion transactions annually. DGMN can help companies reach more than 90% of active Dollar General customers through paid media.

Advertising 229

Advertising Marketing Shopping 229

Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. Classic loyalty programs are centred around capturing data and are powered by the adaptivity of data sharing. The app has 5 million users in Australia.

Customer Retention 147

Customer Retention Checkout Consumer Promotions 147

Retail TouchPoints

FEBRUARY 27, 2024

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty. A study by IBM Security found that the average cost of a data breach in 2023 was $4.24

Payment Services 235

Payment Services Wholesale Store Layout Inventory Management 235

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022.

Marketing 289

Marketing Management Fulfillment Shipping 289

Retail TouchPoints

APRIL 4, 2022

Nordstrom has promoted Ken Worzel to Chief Customer Officer and Jamie Nordstrom to the post of Chief Stores Officer, while Scott Meden, Chief Marketing Officer, and Geevy Thomas, President, prepare to retire. in a statement. “It It also leverages the experience of two very talented leaders, Ken Worzel and Jamie Nordstrom.”. billion to $4.8

Store Operations 224

Store Operations Management Promotions Marketing 224

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. According to Gartner , 87% of brands expect to compete on customer experience in 2021. Building Trust by Giving Consumers More Control.

Consumer 306

Consumer Marketing Customer Experience Promotions 306

Retail TouchPoints

FEBRUARY 15, 2022

The supply chain crisis means an out-of-stock crisis for grocers, and empty shelves means unhappy and disloyal customers. To operate profitably and satisfy customers, grocers will optimize their assortments with far fewer, but more reliable and affordable products. . So what changes should we expect to see in 2022? Here’s my take: 1.

Grocer 302

Grocer Payment Services Checkout Value Offer 302

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof explained that Tanger Outlets has a long-term vision, built around the experiences the company aims to create to drive traffic and foster long-term loyalty. But the work is not done.

Shopping 295

Shopping Consumer Customer Experience Fulfillment 295

Retail TouchPoints

APRIL 18, 2024

Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. We’ve all heard the analogy of the boiling frog: when a frog is put into a pot of boiling water, it will instantly jump out. Yet we’ve passed an inflection point and the water is beginning to boil. No army of humans can do this.

Fulfillment 240

Fulfillment Marketing Returns Supermarket 240

Hyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Customer Experience 58

Customer Experience Advertising Accounting Returns 58

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Inside Retail

FEBRUARY 27, 2023

Jewellery retailer Michael Hill International has reported an increase in sales across its global markets as customers return to in-store shopping. He added that higher gross margins have been sustained, supported by the evolution of the company’s loyalty program, reimagined digital experience and enhanced product offering.

Returns 130

Returns Shopping Marketing Consumer 130

Storis

APRIL 18, 2024

Furniture retail customers gravitate to brands that understand their needs and incentivize their loyalty. Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Storis

APRIL 12, 2024

Furniture retail customers gravitate to brands that understand their needs and incentivize their loyalty. Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

365 Retail

FEBRUARY 26, 2024

Retailers are tasked with drawing in customers by enhancing the visual and experiential aspects of shopping, from eye-catching window displays to engaging store environments that reflect the brand’s ethos. There are numerous companies equipped to guide our high streets into the next evolution of retail.

Visual Merchandising 118

Visual Merchandising Shopping Returns Marketing 118

Inside Retail

JULY 15, 2021

We’ve seen record digital sales, our loyalty program going from strength to strength, further development of omni-channel initiatives, and continued evolution of our product offering, go-to-market campaigns and retail fundamentals,” said Michael Hill chief executive Daniel Bracken. “I’m Digital sales grew 1.1

Marketing 195

Marketing ATS Accessories Fashion 195

Inside Retail

APRIL 29, 2024

This ambitious undertaking marks a significant milestone in the evolution of both companies, propelling them into a new era of international growth and consumer engagement.

Marketing 147

Marketing Outdoor Apparel Accessories 147

365 Retail

OCTOBER 25, 2023

The reward mechanism is straightforward; as customers hit specified spend thresholds, they unlock rewards like a 20% discount on Own Brand products or free delivery. An impressive number, over 150,000 Superdrug customers, will instantaneously qualify for VIP membership, revelling in the benefits as the rewards go live.

Beauty and Health 104

Beauty and Health Promotions Customer Experience Shopping 104

Retail TouchPoints

NOVEMBER 23, 2021

But thanks to the evolution of ecommerce and, specifically, live shopping, brands and retailers have the power to expand their holiday revenue opportunities and capitalize on an entirely new wave of commerce. For decades, Black Friday marked the official start of the holiday shopping season and was one of retailers’ most critical sales days.

Social Commerce 260

Social Commerce Shopping Consumer Accessories 260

Retail Focus

DECEMBER 12, 2023

The importance of using creative and communicative signage was quickly grasped by shopkeepers to capture the attention of potential customers. Introduction Significance of Store Windows in Retail Retail displays evolved from the simplicity of handwritten signs strategically positioned both inside and outside stores during the 1800s.

Department Stores 264

Department Stores Consumer Promotions Returns 264

Retail TouchPoints

AUGUST 16, 2021

Today’s launch of the myWalgreens Credit Card is just the beginning in the evolution and expansion of our financial services offerings,” said Maria Smith, VP of Payments & Financial Services at Walgreens in a statement. Most credit cards reward customers for what they buy, but not how they live.

Payment Services 251

Payment Services Checkout Supermarket Accounting 251

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Beyond Window Shopping Business customers are consumers too, and they want things on demand and with the convenience of a one-stop shop.

Customer Experience 209

Customer Experience Customer Retention Marketing Shopping 209

365 Retail

APRIL 2, 2024

Effective marketing of these brands is crucial for boosting sales and building customer loyalty. Tokinomo has seen firsthand that innovative promotional strategies can greatly increase sales and create unmatched customer loyalty. The growing importance of private label brands in distinguishing a store is undeniable.

Point of Sale 40

Point of Sale Promotions Advertising Consumer 40

Retail TouchPoints

SEPTEMBER 21, 2022

NFTs started out in art and collectibles from collections like Beeple, NBA Top Shots and community project like Bored Apes, but the next phase — as marketers expand their utilization of Web 3 — will see brands begin to use NFTs to engage and reward customers with digital assets that have real-world utility and ownership. Direct Engagement.

Marketing 178

Marketing Consumer ATS 178

Hyken

MARCH 6, 2023

Top Takeaways: Human-centric CX design is all about communicating with customers, and this goes beyond a one-off survey. It is about regularly speaking with customers directly to deeply understand the customer. Customer-led growth is about inspiring loyalty, building trust, and raising the game around customer satisfaction.

Customer Experience 104

Customer Experience ATS 104