Retail TouchPoints

MARCH 18, 2024

While there is some resistance to self-service POS, the efficiency and cost-effectiveness can’t be overlooked,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints. The future likely holds a hybrid model where self-service POS coexists with traditional systems.

Checkout 259

Checkout Payment Services Store Operations Customer Experience 259

Retail TouchPoints

SEPTEMBER 6, 2023

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question.

Merchant Services 284

Merchant Services Payment Services Consumer Customer Experience 284

Retail TouchPoints

AUGUST 29, 2022

The news was announced in an internal memo to employees from Neil Lindsay, SVP of Amazon Health Services and Amazon Stores, according to GeekWire. Amazon Care — which offers virtual urgent care, free telehealth consultations and in-home nurse visits for select services — debuted in 2019 as a pilot program for employees.

Planning 312

Planning Marketing 312

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. Apac’s food-service spending surpassed pre-Covid levels in 2024, as revenues grew 12 per cent to more than US$1.2 trillion in 2023.

Kiosk 147

Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

JUNE 26, 2023

JD.com reportedly plans to combine its 7Fresh supermarket chain with other online services, creating an independent company selling fresh food and groceries to millions of people throughout China, according to Bloomberg and other media outlets. billion USD ) and RMB 70 million ( $9.8

Supermarket 305

Supermarket Net Profit Planning Store Operations 305

Retail TouchPoints

APRIL 11, 2023

Walmart has filed a lawsuit seeking to end its credit card contract with Capital One Financial , alleging that the payment company failed to live up to certain terms of the agreement. In the meantime, cardholders should not experience any disruptions in service and can continue to use their existing Capital One Walmart credit cards.”

Payment Services 278

Payment Services Accounting Marketing ATS 278

Inside Retail

MAY 7, 2024

Long term strategies Wong believes that Southeast Asia with its booming tourism industry, offers an array of potential long-term investment opportunities. Situated in the TRX district, a hub for both finance and fashion, the new store aims to blend luxury with cultural flair, targeting the affluent consumer base of Southeast Asia.

Boutique 113

Boutique Point of Sale Finance Consumer 113

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services Shipping Fulfillment Finance 321

Retail TouchPoints

MARCH 28, 2024

Now, to support this long-term growth vision, the grocery retailer has hired a new EVP and Chief Marketing Officer (CMO), who also will act as President of RedMedia. Jessica Hendrix will begin her tenure on April 16, reporting directly to Hy-Vee President Donna Tweeten.

Marketing 263

Marketing ATS Customer Experience 263

Retail TouchPoints

NOVEMBER 8, 2023

Alcohol distributor Southern Glazer’s Wine & Spirits has launched a new logistics service for the alcohol industry that will offer storage and packaging services for any wine and spirits supplier, regardless of whether or not they currently have a relationship with Southern Glazer’s. glass, cardboard, etc.),

Fulfillment 256

Fulfillment Location Marketing ATS 256

Retail TouchPoints

MAY 9, 2023

Bergdorf Goodman has launched its Conscious Closet program, designed to extend the useful life of customers’ luxury goods through a range of personal styling, alteration, repair and resale services. ” . ”

Jewelry 311

Jewelry Accessories Shopping Customer Experience 311

Inside Retail

APRIL 16, 2024

However, according to Arthur Guo, senior market analyst for client system research at IDC China, the opening of this flagship store will not bring a significant sales increase in the short term. According to IDC , Samsung has reasserted itself as the leading smartphone provider in the first quarter of this year with 60.1

Shipping 130

Shipping Promotions Advertising Marketing 130

Retail TouchPoints

FEBRUARY 1, 2024

Gordon Brothers provides short- and long-term capital and liquidity by lending against and investing in brands, real estate, inventory, receivables, machinery, equipment and other assets, both together and individually. We were able to combine our customized lending with additional enhancements for a more effective long-term solution.”

Finance 147

Finance Management Customer Experience ATS 147

Inside Retail

MARCH 6, 2024

“Our long-term leasing strategy has seen several retailers significantly expand their footprint, with brands such as Apple and Mecca tripling their floorspace in the past five years,” said QIC leasing manager Byron Hayes.

Beauty and Health 264

Beauty and Health Management Shopping 264

Retail TouchPoints

OCTOBER 23, 2023

The brand has filed numerous motions with the bankruptcy court to continue paying employee wages and benefits, as well as vendors and suppliers for goods and services, without interruption. Financial terms of the deal have not been disclosed, but Hello Bello expects the sale to close within the next few months.

Finance 260

Finance Shipping Consumer Planning 260

Retail TouchPoints

DECEMBER 18, 2023

Beyond its 12,500 square feet of selling space, the store touts a full Custom Spaces Studio featuring its Preston, Avera and Elfa lines, a curated assortment of complementary general merchandise and in-home services. This is the sixth small-format location the Container Store has opened to date.

Location 246

Location Specialty Retailers Promotions Planning 246

Retail TouchPoints

JULY 27, 2023

Financial terms of the deal were not disclosed. In addition, Authentic has signed a long-term licensing agreement with Marc Fisher Footwear , a leading full-service fashion footwear company and the U.S. Authentic Brands Group has received approval from the U.S.

Wholesale 246

Wholesale Accessories Apparel Fashion 246

Retail TouchPoints

NOVEMBER 8, 2023

Bacos was previously Chief Digital Officer at Frontdoor , a provider of home service plans, where he led the company’s digital transformation by modernizing its operations and reinventing the customer experience. Bacos’ emphasis on growth connects to Baer’s priorities as a still-new CEO.

Fashion 277

Fashion Customer Experience Planning Shopping 277

Inside Retail

JANUARY 8, 2024

Searches for the term “body skincare routine” have surged by 1,025 per cent, according to Pinterest. The interest in at-home self-care by Gen Z and Millennial demographics can be attributed to a multitude of factors, including the rising cost of living, awareness of personal health and ongoing shift from buying products to services.

Consumer 245

Consumer Beauty and Health Accessories Fashion 245

Retail TouchPoints

MAY 2, 2024

That means easy billing processes, excellent customer service, giving members the ability to adjust their orders and an overall good user experience — plus an appropriate CRM system to capture and leverage the data to, ultimately, create personalized offers. higher spend overall. complaining that it’s too difficult to earn a reward.

Payment Services 289

Payment Services Consumer Promotions Customer Experience 289

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. So even if retailers have to report a few more write-downs, the long-term revenue from flexible return policies far outweighs the momentary loss.

Returns 297

Returns Customer Retention Consumer Shopping 297

Retail TouchPoints

NOVEMBER 1, 2023

The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Plus, as digital services expand, they introduce convenience. trillion in 2023.

Merchant Services 298

Merchant Services Payment Services Customer Experience Consumer 298

Retail TouchPoints

FEBRUARY 27, 2024

A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security.

Payment Services 278

Payment Services Wholesale Store Layout Inventory Management 278

Retail TouchPoints

MARCH 15, 2024

In terms of capital, it will take about $11.5 In terms of capital, it will take about $11.5 Dick’s also is expanding its footwear footprint, with plans to add approximately 50 full-service footwear decks, “taking this elevated athlete experience to nearly 90% of our Dick’s locations,” said Gupta.

Sporting Goods 290

Sporting Goods Returns Location Planning 290

Retail TouchPoints

AUGUST 3, 2022

Buy now, pay later is short-term financing that allows people to buy everyday items like home goods, electronics and clothes in low to no interest monthly installments — and receive the goods immediately. And there are a lot of consumers that use it: 56% of Americans have used a BNPL service, up almost 50% in just one year.

Payment Services 277

Payment Services Finance Point of Sale Checkout 277

Inside Retail

FEBRUARY 15, 2024

per cent, largely driven by food, sporting goods, cosmetics, and retail services. “In Having anticipated a moderation in retail sales, we have acted at pace to lock in long-term leasing deals, minimise income at risk and increase occupancy to closer to pre-pandemic levels.” Vicinity Centres reported an occupancy rate of 99.1

Net Profit 264

Net Profit Sporting Goods Shopping ATS 264

Retail TouchPoints

FEBRUARY 23, 2024

These investments improved communication and provided data-driven insights to streamline operations and help companies deliver rapid, cost-effective services. With the disruptions of the COVID-19 pandemic and global shortages and conflict, the worldwide land transport sector has undergone substantial transformation in recent years.

Shipping 250

Shipping Planning Consumer Marketing 250

Retail TouchPoints

NOVEMBER 1, 2022

Walmart is partnering with pop-up marketplace Popable to offer short-term leases to small- and medium-sized businesses for shop-in-shop locations within its stores. Lease lengths will be determined by the SMBs and can range from one month to one year , and could grow into longer-term agreements.

Location 204

Location Shopping Store Operations ATS 204

Inside Retail

MARCH 11, 2024

The Guardian has quoted sources explaining that the money earned by the key overseas businesses during the peak trading period in November and December was paid into a global account, based in the UK – “a practice termed ‘cash pooling’”. As a result, global subsidiaries are struggling to pay suppliers for services rendered during that peak.

Shopping 290

Shopping Accounting Management Marketing 290

Retail TouchPoints

MAY 1, 2023

Following a year of significant pull-back in 2022, venture capital (VC) and growth investors in private companies are continuing to be cautious with their money — a potentially long-term trend that’s impacting the growth trajectories of both emerging and high-growth brands in the retail sector. DTC and VC: Is the Honeymoon Over?

Beauty and Health 274

Beauty and Health Consumer Health & Wellness Department Stores 274

Retail TouchPoints

MARCH 4, 2022

Around the world there are more than 10 million short-term rental properties on the market through platforms like Airbnb and Vrbo. platform also allows short-term rental owners to offer additional services such pantry pre-stocking and connections to local artisan products for sale. The Host Co. The Host Co.

Boutique 297

Boutique Marketing ATS Customer Experience 297

Retail TouchPoints

DECEMBER 7, 2023

Gordon Brothers advised on the sale to Coldwater Creek and provided Soft Surroundings with a $17 million term loan to pursue a sale process and $18 million in debtor-in-possession financing for its reorganization. “Returns are a major focus for our brands,” said David Walde, CEO at Coldwater Creek and Soft Surroundings in a statement.

Returns 278

Returns Finance Accessories Consumer 278

Inside Retail

JUNE 13, 2023

In particular, the tightening of credit terms and higher interest rates impacted our liquidity levels and made our capital structure unsustainable.” The company says it intends to pay its vendors, suppliers and distributors in full “under normal terms for goods and services provided on or after the filing date”.

Finance 245

Finance 245

Retail TouchPoints

APRIL 5, 2023

Join Forces with a Responsible BNPL Provider From direct-to-consumer providers and marketplaces to white-label services, there are various BNPL solutions in the market supporting different lending models and practices. They also need to run credit checks and make financing terms, fees and interest rates completely transparent.

Merchant Services 295

Merchant Services Payment Services Finance Consumer 295

Retail TouchPoints

APRIL 3, 2023

The ecommerce retailer will fund and protect its near-term operations and cover administrative expenses through access to its cash collateral. Spresso, Boxed’s Software-as-a-Service platform, will be transitioned into a new, separate legal entity during this period and will continue as a going concern.

Consumer 325

Consumer ATS 325

Retail TouchPoints

AUGUST 8, 2023

The retailer also is offering students and their parents a range of “off to campus” in-store services at its stores nationwide including free battery testing and installation, wiper blade installation and check engine light scanning.

Finance 246

Finance Marketing Store Operations ATS 246

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Doing this successfully will create unique and memorable experiences that lead to long-term customer loyalty.

Checkout 262

Checkout Shipping Customer Experience Point of Sale 262