How UrbanStems Leverages AI to Manage Peak-Season Customer Service
Retail TouchPoints
MAY 13, 2024
If the chatbot is able to solve the customer’s issue without requiring a human agent, that’s all the better. UrbanStems also has been able to shape these chatbot interactions to reflect the retailer’s customer-facing persona. The solution can tag it as such,” said McDonald. It gives us, and the customers, time back.”
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