Remove tag chatbot
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How UrbanStems Leverages AI to Manage Peak-Season Customer Service

Retail TouchPoints

If the chatbot is able to solve the customer’s issue without requiring a human agent, that’s all the better. UrbanStems also has been able to shape these chatbot interactions to reflect the retailer’s customer-facing persona. The solution can tag it as such,” said McDonald. It gives us, and the customers, time back.”

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Exclusive: Zalora CTO talks OpenAI integration and future of e-commerce

Inside Retail

OpenAI is the artificial intelligence (AI) research company behind generative AI chatbot ChatGPT. Increased automation The company is also using generative AI to automate its attribute tagging, such as colour, style, and occasion, from product images. Our AI-based tags have been broadly more accurate than manual tagging. “Our

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Askneo Turns SMS Messages into Personalized Outreach with Chatbot

Retail TouchPoints

Askneo has launched a conversational chatbot for the Neo SMS platform that aims to use texting to turn mass customer outreach into personalized interactions at scale. The solution offers a no-code interface to help retail brands personalize sales and marketing with more human messages.

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How Retail Tech Solutions Address Stadium Concessions Gripes

Retail TouchPoints

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. In busy stadium environments, RFID tags can do the exact same thing as traditional retail applications.

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Analysis: How Apple’s AI investments stack up

Inside Retail

Shares of Meta, Google and Microsoft — all of which make money selling software or advertising services — have all soared to record highs as the companies grapple to dominate the emerging AI landscape, though investors have also flinched at skyrocketing price tags for data centers and specialised processors required to train AI models.

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Havas Study Highlights 5 Key Social Commerce Preferences of Gen Z and Millennials

Retail TouchPoints

Among the personalized experiences that Next Gen appreciates are: Pre- or post-purchase assistance via AI and chatbots ; Notifications of relevant discounts ; and Being able to save preferences for quick reference and later access. In fact, the study found that 81% of Next Gen uses AI chatbot features as a kind of “shopping buddy.”

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How Digital Transformation Is Enhancing Customer Loyalty In The Retail Space

Retail Minded

But it seems to be picking up speed recently, with many retailers now experimenting with new technologies like chatbots and AR. A great example of retail digital solutions is chatbots. Chatbots are a great way to improve the customer experience, especially in retail. AI is also helping retailers with the checkout process.