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AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Retail TouchPoints

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience.

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Despite Recent Bad Press, Self-Checkout is Here to Stay. Here’s Why.

Retail TouchPoints

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” Part two will examine the feasibility of more autonomous checkout solutions, including Just Walk Out-style tech and smart carts. At the same time, Aldi , which is rapidly expanding across the U.S.

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During the Holidays, Small and Mid-Sized Businesses Feel the Impact of Retail Crime

Retail TouchPoints

Retail crime was a hot topic throughout 2023, and it’s easy to see why. According to the National Retail Security Survey, losses attributed to retail theft rose to $112.1 Cracking down on retail crime isn’t just about stopping thieves anymore. billion in 2022, up from $93.9 It’s about keeping employees and shoppers safe.

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Top 10 Contactless Trends to Watch in 2022

Retail TouchPoints

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. Retailers had wanted to do this before as a way to save on labor costs.”.

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EuroShop 2023 Preview

Retail Focus

EuroShop 2023 is set to be more important than ever as the global retail industry looks to recover from the effects of the pandemic. Taking place in Düsseldorf from 26 February to 2 March, EuroShop will provide a platform for over 1,700 exhibitors from 56 nations to showcase their latest developments and innovations in the retail industry.

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Customers Care About Sustainability, so Show them how Ecommerce Delivers

Retail TouchPoints

However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages. However, multiple studies have found that the opposite is true.

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Data Shows Customers Might be Resistant to AI Shopping Recommendations — Here’s what C-Suite Executives Should Know

Retail TouchPoints

As one recent UK poll demonstrated, consumers are “blind to AI’s benefits,” with the majority unconvinced that it’s improving their retail experiences. For much of last year, AI seemed immune to the normal laws that govern the marketing hype cycle: expectations just kept on inflating.

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