Retail TouchPoints

NOVEMBER 11, 2024

When shopping for essential goods, consumers expect price stability; sudden price changes can feel unpredictable and exploitative. Unlike surge pricing or dynamic pricing, dynamic markdowns ensure consumers consistently receive the best value while helping retailers manage inventory and reduce shrinkage.

Markdowns 162

Markdowns Supermarket Shrinkage Consumer 162

Inside Retail

NOVEMBER 17, 2024

They are looking at things like speed and convenience, and self-checkout has become commonplace in all supermarkets and convenience stores today. Hyper-personalisation, shopping preferences, habits, all those things will be really important. It can also be used to understand better how consumers shop in stores.

Shrinkage 130

Shrinkage Consumer Checkout Supermarket 130

Retail TouchPoints

OCTOBER 25, 2021

Immersive shopping experiences: 5G supports a range of augmented reality (AR) and virtual reality (VR) solutions that will deliver immersive experiences, changing how consumers interact with products. It creates a host of new shopping experiences that further blur the line between physical and digital retail experiences.

Payment Services 317

Payment Services Shrinkage Consumer Accessories 317

Retail TouchPoints

NOVEMBER 10, 2022

While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise. Whilst a provocative headline, that’s not exactly what we’re seeing on the ground.

Consumer 306

Consumer Advertising Shrinkage Marketing 306

Retail Gazette

MAY 9, 2025

Sainsburys has launched a trial allowing customers to pay directly on its handheld SmartShop devices, removing the need to visit a traditional checkout as part of wider efforts to streamline the shopping experience. As with existing SmartShop use, staff will continue to carry out random basket checks to manage shrinkage.

Shrinkage 59

Shrinkage Checkout Grocer Supermarket 59

Inside Retail

JUNE 28, 2022

Supermarket Woolworths has also been singled out after a slide from a 2020 training module, uploaded by a user on Reddit, claimed it uses facial mapping and artificial intelligence in its CCTV system, and had shared this data with police in order to help them apprehend suspects. Most customer’s “uncomfortable” with surveillance .

Consumer 130

Consumer Payment Services Shrinkage Loss Prevention 130

A1 Retail

OCTOBER 12, 2021

Loss prevention teams call this inevitable outcome “external shrinkage”. Which is why it is so encouraging to see retailers utilising new technology to reduce the impact of shrinkage. Any supermarket looking to replicate this checkout-less model will already be crushingly aware of their own technological limitations.

Shrinkage 40

Shrinkage Loss Prevention Checkout Supermarket 40