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Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury

Retail TouchPoints

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. Shaw: Its going to be very similar to what were doing on ships. We analyze every cruise line, ship and itinerary [in curating different assortments].

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How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App

Retail TouchPoints

These customers receive an alert that they can either get the shoes shipped to them or pick them up in a brick-and-mortar store. The apps store mode also has become a great save-the-sale tactic, said Walker. If you purchase something in the store [using the in-store version of the app], well ship it to you for free.

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David’s Bridal Marries Online and In-Store CX with Shopify Integration

Retail TouchPoints

David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light retail model.

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Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — They need to keep track of what’s new, what’s unique to their location and what just went on sale. Associates have to be omnichannel fulfillment specialists.

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How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Retail TouchPoints

In addition to the table stakes fulfillment offerings — buy online/pick up in-store and buy online/ship from store — the Vitamin Shoppe has built an expansive ecosystem of “on-demand delivery” partners and has become known for its clienteling-based sales model, driven by its “health enthusiasts.”

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Sensing, Not Seeing, with Vision AI as Retail’s Crystal Ball for the Future

Retail TouchPoints

For example, on shopping channels with multiple distributors, sellers may be deprioritized on the site for overselling or shipping incorrect items. Vision AI is supporting the retail industry in this way, too.

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Thinking Locally to Drive PoS and Expansion Campaigns

Retail TouchPoints

On the ground, in the air, over water theyll know the best and most reliable ways to ship. Further, theyll have established resources for handling difficult situations, such as shipping large PoS displays over less-than-ideal transportation infrastructure. Getting a local logistics partner will make your life a whole lot easier.