Focus: UPS and FedEx Customers Regain Upper Hand in Delivery Price Battle
Retail Wire
OCTOBER 3, 2023
Demand shrinkage has led both companies to fight for business, resulting in opportunities for customers to reduce shipping costs. After more than four years, U.S. retailers and other delivery customers are gaining the upper hand in negotiations with UPS and FedEx, securing discounts, a reversal from 2021 and the first half of 2022.
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