Remove retail voice-shopping-what-retailers-need-to-know
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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

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How HSN and QVC Parent Qurate is Working to ‘Crack the Code’ of Livestreaming

Retail TouchPoints

Long before there was livestreaming, social media or even the internet, there were home shopping networks — and the undisputed leaders of that realm were QVC and HSN , now both operated under the umbrella of Qurate Retail Group. But the heyday of “home shopping” in that context is now firmly behind us.

Shopping 245
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Retail and Healthcare: A Relationship that Today’s Technology can Promote, Strengthen and Expand

Retail TouchPoints

Healthcare and retail are being combined in ways that were unimaginable just a few years ago. retail healthcare clinics market is projected to increase from $2.79 What’s fueling this growing phenomenon? Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. billion in 2023 to $6.36

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Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Retail TouchPoints

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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Meet Gen Alpha, the kids and tweens already influencing purchase decisions

Inside Retail

Over the last few years, a new demographic is set to become more prominent in the retail landscape. So, I conducted a survey on what the new label could be. The last decade has seen the consumer landscape shift from mass market to personalisation and customisation, from a life of bricks-and-mortar shopping to online goods.

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Retail Reset: Dealing with a Tight Labor Market While Keeping Existing Frontliners Happy

Retail TouchPoints

When they finally track someone down, the employee doesn’t know the answer. What it doesn’t sound like is a recipe for providing the superior customer service today’s consumers demand. Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. Sound familiar?

Marketing 219
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How brands like Béis and Go-To cultivate, and keep, devoted brand fans

Inside Retail

In a retail industry full of fierce competition and fleeting consumer attention spans, business owners, PR experts and marketers are working tirelessly to create the most valuable asset a brand can ask for: the raving brand fan. What separates a loyal customer from a devoted brand fan is not how much or how often they make a purchase.

Marketing 288