Remove retail vendor-fraud
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Why Backend Orchestration is the True Payment Experience Unlock

Retail TouchPoints

“Too many friction points all along the customer journey is a big pain point for consumers, and certainly the checkout or transaction moment plays a part in that friction,” said Margot Juros, Research Director for Retail Technology Strategies at market intelligence and advisory firm IDC in an interview with Retail TouchPoints.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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Sources of shrink remain difficult to quantify

Retail Wire

Retailers estimate that 37 percent of losses from shrink come from retail theft, 28.5 percent come from administrative or cashier error, damage or vendor fraud. The reality is that getting at exact figures is difficult as most retailers don’t know how missing items went missing.

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3 Steps Retailers Can Take to Detect and Defend Against Ad Fraud

Retail TouchPoints

As a technology vendor, I have rare insight into the day-to-day of online retailer consumer traffic. So I regularly help customers identify and fight a hidden drag on their growth: ad fraud. The latter is among their largest costs — because of ad fraud. The problem is bigger than most retailers realize.

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Westpac claims new online scam blocks are saving customers millions

Inside Retail

Now it has expanded the program to protect Australians from many overseas retailers targeting Australians with false advertising for popular products like diet pills, supplements, dating subscriptions and business services. Westpac head of Fraud, Ben Young said: “We encourage customers to remain vigilant when shopping online.

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How to turn reverse logistics into good CX

Inside Retail

Returns aren’t great for consumers or vendors. For vendors, it means lost sales and products, as well as double shipping costs. For every US$1 billion in sales, the average retailer incurs US$145 million in merchandise returns. The National Retail Federation has also identified a spike in fraudulent returns.

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Implementing a Digital Trust and Safety Strategy

Retail TouchPoints

Retailers are always looking for ways to deliver safe, frictionless experiences to engage and satisfy customers. But for every retailer committed to providing a top-notch customer journey, there’s at least one bad actor out to capitalize on a customer’s misfortune. This is a fairly new concept. Trust is a Two-way Street.