Retail TouchPoints

OCTOBER 13, 2021

Quotient internal reporting shows that 40% of shoppers who signed up for ecommerce services during the beginning of COVID (March – April, 2020) repeated their use of ecommerce in the following months. Those same shoppers placed seven eCommerce orders on average — a 2X jump from the same period during the previous year.

Advertising 232

Advertising Consumer Fulfillment Marketing 232

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 7, 2024

Valentine’s Day isn’t just about hearts and flowers; it’s also about capitalizing on the season of love to boost your retail revenue. As a retailer, you have a golden opportunity to cater to the romantic whims of your customers and maximize your sales potential.

Jewelry 94

Jewelry Promotions Management Shopping 94

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

Sporting Goods 221

Sporting Goods Payment Services Shrinkage Point of Sale 221

Retail TouchPoints

MARCH 15, 2021

Every retailer knows the value of a great shopping experience, but actually delivering on this promise can be a tricky challenge — particularly online. Several retail leaders recently discussed key strategies behind loyalty-generating experiences, during the What Makes Creating Meaningful Experiences for Your Sh o ppers So Hard?

Home Furnishings 230

Home Furnishings Wholesale Fashion Shopping 230

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. states introduced more than 160 consumer privacy-related bills in 2021 — retailers would be remiss to not use zero-party data to engage their customers. On the other hand, zero-party data is personal information that consumers willingly give brands. So how can the two coexist?

Consumer 181

Consumer Returns Marketing ATS 181

Wiser

NOVEMBER 14, 2022

Picture this: you want to brush up on your ping pong skills and decide it’s time to reinvest in a new pair of paddles to get the ball rolling. So, you turn to online shopping. Upselling is a sales tactic often used by retailers where customers are offered add-ons that are related to the products they’re already purchasing.

Checkout 145

Checkout Shopping Accounting Customer Experience 145

Retail TouchPoints

SEPTEMBER 14, 2022

14, for an inside look at one brand that has found the secret to livestream success.]. “If One particular area where social platforms seem to be striking out in the U.S. Then in August, Meta announced that it was sunsetting Facebook Live Shopping on Oct. [Editor’s Note: Check in tomorrow, Sept. If you build it, they will come.”

Social Commerce 245

Social Commerce Shopping Advertising Consumer 245

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors.

Payment Services 207

Payment Services Customer Experience Consumer Advertising 207

Wiser

MARCH 22, 2022

The customer path to purchase is very rarely straightforward. Shoppers go through many twists and turns as they decide which product will get them the best bang for their buck. Sometimes, this can alter a customer’s final purchase completely and increase your own profits. Typical Steps in the Path to Purchase.

Consumer 147

Consumer Advertising Employee Engagement Shopping 147

Wiser

MAY 22, 2023

In the last few years, many companies have begun to shift their focus from their products to their customers. And this makes sense when, according to Salesforce , 80 percent of customers now consider the experience a company provides to be as important as its products and services. It has to do with the way customers perceive a brand.

Advertising 142

Advertising Marketing Management Shopping 142

Retail TouchPoints

MARCH 22, 2022

But for all its somewhat terrifying clout, questionable business practices and stories about its founder’s yacht-within-a-yacht , there is one thing that cannot be denied — Amazon has been an incredible launching pad for thousands of entrepreneurs. If Amazon is doing it, it needs to be on your radar. “If

Advertising 281

Advertising Department Stores Wholesale Management 281

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Listen to the session on demand.

Consumer 136

Consumer Payment Services Fulfillment Advertising 136

Independent Retailer

JUNE 23, 2022

Some of the items we know and love are back on the shelves in excess, while others still remain hard to find. In fact, some of the biggest retail stories of the year have centered around the surplus of inventory. . Here are a few strategies that retailers can employ if they find they are suffering from over-stocked shelves: .

Promotions 93

Promotions Consumer Shopping Fashion 93

Retail TouchPoints

AUGUST 7, 2023

But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., It should also be noted that for quite some time now, both apps have outpaced those of retail behemoths Walmart and Amazon.) A Little Bit of History Repeating?

Merchant Services 194

Merchant Services Drop-Shipping Shipping Payment Services 194

V Count

JANUARY 26, 2024

Despite the fact that these innovations might seem quite new for everyday use, the reality is that corporations and businesses have been harnessing the power of AI for quite some time now, integrating these technologies into their operations in a multitude of ways. So let’s get started on this exciting journey of discovery.

Shopping 95

Shopping Inventory Management Customer Experience Store Layout 95

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. However, strong headwinds threaten continued growth as retail businesses face ongoing disruption from the pandemic, supply chain challenges, and climate change. Examine Your Marketing Technology Stack.

Marketing 81

Marketing Payment Services Customer Experience Advertising 81

Retail Minded

JANUARY 15, 2024

Yo, indie retailers! If you’ve ever felt the squeeze of back-to-back customer bookings or no-shows throwing off your groove, listen up. Alright, get ready to level up because we’re talking prime-time appointment magic here. A smart scheduling software that syncs in real-time across all devices. No Problem!

Outdoor 52

Outdoor Shopping ATS 52

Retail Gazette

JANUARY 31, 2024

In today’s retail battleground, it’s all about forging deep connections with customers. This isn’t just about sales; it’s about building loyalty, ramping up purchases, and turning customers into brand cheerleaders. We’re here to dive into the secrets of rocking retail customer engagement.

Promotions 57

Promotions Shopping Target Market Marketing 57

Star Miconics

FEBRUARY 16, 2024

Something I find particularly exciting about the start of each new year is getting to look through the growing retail and e-commerce trends, and 2024 did not disappoint. At a time when digital storefronts and spaces are just as crucial as physical ones, the retail landscape is undergoing yet another epic transformation.

Social Commerce 59

Social Commerce Merchant Services Shopping Consumer 59

365 Retail

NOVEMBER 13, 2023

Navigating the rollercoaster of customer expectations is often a bit like walking a tightrope for retailers. Seasonal demand stands out as a challenging time with wildly fluctuating orders for stock or services. It’s imperative for every forward-thinking retailer to not just understand, but also manage seasonal demand.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

Retail Minded

MARCH 31, 2021

The outbreak of Covid-19 has turned the online sales ecosystem upside down, with a monumental upturn in sales. E-retail revenues are set to re ach $6.54 trillion by 2022, as more and more retailers and entrepreneurs start moving online. Post-Covid, maximising customer lifetime value is going to become even more essential.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Retail Minded

NOVEMBER 13, 2022

As the ‘golden quarter’ once again rolls around – the third since the pandemic began – retailers have learnt from experience to expect a direct challenge to business. . Many retailers already plan to follow suit, running mass promotions for extended periods in the lead-up to Christmas day. . A Shift In Focus .

Merchant Services 87

Merchant Services Planning Promotions Marketing 87

Independent Retailer

NOVEMBER 3, 2022

“The customer is always right.” This is the motto many retailers live by, and while some customer complaints have easy fixes, others may cause you to lose your patience. Small businesses especially need to keep their composure with difficult shoppers because their livelihood is based on superior customer experiences.

Management 80

Management Marketing Consumer Customer Experience 80

Inside Retail

NOVEMBER 3, 2021

On the one hand, crises create deep schisms of instability. They place a pause on our lives, a temporary paralysis, whilst simultaneously raising existential questions about how to move forward. A cursory glance through the history books shows us how patterned and predictable the impact of a crisis is on innovation.

Consumer 130

Consumer Shopping Marketing Fulfillment 130

365 Retail

OCTOBER 25, 2022

The arrival of the spookiest time of year, Halloween, means the busiest period in the retail calendar – the Golden Quarter – is very much underway. Halloween spending in the UK will hold a special significance this year, being seen as a key opportunity for retailers amidst worries over inflation. Free shipping.

Drop-Shipping 52

Drop-Shipping Shipping Checkout Advertising 52

Independent Retailer

NOVEMBER 21, 2022

As the ‘golden quarter’ once again rolls around — the third since the pandemic began — retailers have learnt from experience to expect a direct challenge to business. Many retailers already plan to follow suit, running a number of promotions for extended periods in the lead-up to Christmas day. A Shift In Advertising Focus.

Shopping 73

Shopping Merchant Services Consumer Planning 73

Wiser

JANUARY 19, 2018

After the holiday season comes to a close, it’s time to get creative. Many returns are in and gift cards have been put to good use, so how do you get your repeat and even new customers to check out again? Retailers and brands fight tooth and nail for market share, especially because Amazon is always lurking.

Promotions 83

Promotions Planning Shipping Marketing 83

Storis

FEBRUARY 11, 2020

Retail success relies on customer retention. While a store full of customers is ideal, the number that truly counts is how many are loyal to your brand. Repeat customers add value to your business in the form of increased sales, higher conversion rates, and positive word of mouth advertising.

Customer Retention 52

Customer Retention Customer Experience Checkout Advertising 52

Wiser

MAY 8, 2018

This is a guest article by Tara Johnson, Lead Reporter, Retail at CPC Strategy. For an online retailer, there are few metrics as important as “lifetime value.” . Traditionally, retailers haven’t been that great about monitoring their customer lifetime value – or working to improve it. Here’s how: .

Shopping 68

Shopping Checkout Advertising Promotions 68

Indigo 9 Digital

JUNE 7, 2022

Tesco was put to the test once the pandemic hit and it revealed why Tesco is Britain’s largest retailer. Tesco’s success is not by accident it has a carefully crafted strategy that is keeping its competition in the cut throat grocery sector at bay. Tesco is determined not to have history repeat itself. Value for money.

Marketing 52

Marketing Advertising Grocer Checkout 52

Retail Next

FEBRUARY 19, 2020

Before the turn of the century, running a business wasn’t as complicated. Entrepreneurs focused mainly on being number-savvy and realizing which opportunities would benefit – or bankrupt – the brand. Moreover, customers today are very demanding. Catering to ever-changing customer demands.

Management 59

Management Marketing Shipping Shopping 59

Retail Next

NOVEMBER 25, 2019

Black Friday, one of the most important shopping events of the year, arrives in just a few days. For retailers, Black Friday is a great opportunity, but one that also presents a lot of room for error. . Here are five last-minute tips that retailers — both online and brick-and-mortar — can use to have a successful Black Friday.

Advertising 59

Advertising Shipping Promotions Checkout 59

Wiser

SEPTEMBER 18, 2018

Reputation is how everyone views your brand, shoppers, partners, and competitors alike. How they feel when they see your brand on shelves and online marketplaces. . What you may be struggling with is how to protect your brand reputation, especially in today’s retail environment. . That’s no small feat.

Advertising 74

Advertising Planning Consumer Marketing 74

Wiser

OCTOBER 2, 2020

How to get better visibility into retailers? We have answers in this webinar, held on September 25th, 2020, and hosted by the Category Management Association. Welcome on a Friday morning, to listen in on a really outstanding webinar that we have being hosted by the Category Management Shopper Insights Association.

Consumer 148

Consumer ATS Merchant Services Outdoor 148

Retail Gazette

JULY 24, 2023

From Ikea and HMV on Oxford Street, to The North Face and Joseph on Regent Street, and Burberry and DSquared2 on Bond Street. In fact, luxury group Kering agreed a £13m-a-year lease for a new Yves Saint Laurent store on London’s Bond Street in April, which is thought to have set a record rent for the UK.

Department Stores 52

Department Stores Home Furnishings Location Shopping 52

Wiser

MARCH 16, 2021

Do you have questions about eCommerce retail? What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. We have a recording of the webinar below.

Marketing 78

Marketing Planning Advertising Consumer 78

Retail TouchPoints

DECEMBER 22, 2023

The next era for retail is already underway, and it all starts with the simple but powerful scan of a code. Nearly 50 years ago, UPC barcodes changed the game for retailers everywhere, and now we’re on the cusp of another massive transformation. This opens up a world of possibilities for both businesses and consumers.

Shopping 268

Shopping Checkout Visual Merchandising Consumer 268